Podcast
Questions and Answers
A group of resources established to perform certain tasks within the organization is called a __________.
A group of resources established to perform certain tasks within the organization is called a __________.
Size of the organization, diversity of operations, and characteristics of the personnel are __________ factors that must be considered in the structure of the organization.
a)
b)
c) Strategic
d) Operational
Size of the organization, diversity of operations, and characteristics of the personnel are __________ factors that must be considered in the structure of the organization. a) b) c) Strategic d) Operational
The allocation of responsibilities, the assignment of supervisory positions, and specifying lines of authority are all part of __________.
The allocation of responsibilities, the assignment of supervisory positions, and specifying lines of authority are all part of __________.
Environmental stability, technology, and outside pressures are __________ factors that affect the organizational structure.
Environmental stability, technology, and outside pressures are __________ factors that affect the organizational structure.
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The assessor's office, by definition, may be considered a department. _________, such as appraisal, and __________, such as residential, are created within the assessor's office to address areas of specialization.
The assessor's office, by definition, may be considered a department. _________, such as appraisal, and __________, such as residential, are created within the assessor's office to address areas of specialization.
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Organizing the assessor's office using __________ divisions categorizes jobs according to the activity to be done.
Organizing the assessor's office using __________ divisions categorizes jobs according to the activity to be done.
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Assigning parts of a job to various members of the organization is called __________.
Assigning parts of a job to various members of the organization is called __________.
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Divisions that categorize jobs according to the activity to be done are called _______ divisions. Divisions that include a specific area of the jurisdiction are called _______ divisions.
Divisions that categorize jobs according to the activity to be done are called _______ divisions. Divisions that include a specific area of the jurisdiction are called _______ divisions.
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Product _____ refers to the accuracy of the data developed in appraisal activities.
Product _____ refers to the accuracy of the data developed in appraisal activities.
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All employees, especially a new employee, should be given a ______ manual
All employees, especially a new employee, should be given a ______ manual
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The __________ should clearly show the chain of command to everyone in the organization.
The __________ should clearly show the chain of command to everyone in the organization.
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A _____________ should describe the required job assignments so that an employee is evaluated only on clearly defined tasks.
A _____________ should describe the required job assignments so that an employee is evaluated only on clearly defined tasks.
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During an interview with a candidate for a position in the assessor's office, talk no more than ______% of the time; for the rest of the time, listen.
During an interview with a candidate for a position in the assessor's office, talk no more than ______% of the time; for the rest of the time, listen.
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Employee development should include courses, workshops, and seminars as well as ______ training provided by senior staff members.
Employee development should include courses, workshops, and seminars as well as ______ training provided by senior staff members.
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Employee ______ should be competitive with the market, if the budget permits, and equitable among classes of positions.
Employee ______ should be competitive with the market, if the budget permits, and equitable among classes of positions.
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A system in which pay increases are linked to the number or depth of skills an employee acquires is known as __________ pay.
A system in which pay increases are linked to the number or depth of skills an employee acquires is known as __________ pay.
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Allowing two people to split a single job is known as ______. Each person works part-time.
Allowing two people to split a single job is known as ______. Each person works part-time.
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Allowing employees to determine how they will fulfill their time commitment to the jurisdiction is known as ________.
Allowing employees to determine how they will fulfill their time commitment to the jurisdiction is known as ________.
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The employee works extra hours each day to have extra days off. The 9/80 and 4/10 are the most common. This is called ______.
The employee works extra hours each day to have extra days off. The 9/80 and 4/10 are the most common. This is called ______.
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A scheduling technique that allows employees to work at home while communicating via telephone or computer is called ______.
A scheduling technique that allows employees to work at home while communicating via telephone or computer is called ______.
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Study Notes
Organization Structure and Function
- Department: A group of resources and personnel performing specific tasks or functions within an organization.
- Internal Factors: Size, diversity of operations, and characteristics of personnel influence organizational structure and responsibility allocation.
- External Factors: Environmental stability, technology, and outside pressures affect organizational structure.
- Organizing: Allocation of responsibilities, assignment of supervisory positions, and specifying lines of authority are part of organizing. This involves structuring resources and roles, defining authority lines, and assigning responsibilities to achieve organizational goals.
- Divisions/Sections: Broad functional tasks (like appraisal) are handled by divisions while sections focus on specific areas (e.g., residential).
- Functional Divisions: Categorize jobs based on activity type for specialization and efficiency.
- Geographic Divisions: Organize jobs based on location for effective local operations.
- Division of Labor: Assigning parts of a job to various members of the organization to enhance efficiency and specialization.
- Job Sharing: Dividing a single job amongst multiple people.
- Flexible Hours: Allowing employees to determine their specific work hours.
- Telecommuting: Enabling employees to work from home while staying connected to the office via technology.
- Compressed Work Schedule: Working longer hours on some days to have extra days off (example: 9/80 or 4/10).
Policy and Procedure
- Policy Manual: Provides essential rules, regulations, and expectations to employees. It is crucial for new employee orientation.
- Organizational Chart: Visually represents the hierarchy and chain of command. It helps employees understand the structure and reporting lines.
- Job Description: Specifies required job assignments and tasks. Employees are evaluated based on predefined responsibilities
Employee Development and Compensation
- Employee Development: Includes courses, workshops, seminars, and on-the-job training provided by senior staff.
- Compensation: Should be competitive with market rates and equitable amongst different job classes.
Interview and Review Procedures
- Interview Process (Assessor's Office): Assessors should talk no more than 25% of the time during an interview to allow ample opportunity for the candidate to express themselves.
- Appraisal Activities: Data accuracy (quality) and correctness are essential during these activities.
- Performance Review: Job descriptions should define tasks for accurate and consistent assessments.
General Considerations
- Product Quality: Data accuracy and reliability are critical during appraisal activities.
- Skill-Based Pay: Rewards employees for acquiring new skills and expertise.
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