Podcast
Questions and Answers
A management term for leading, motivating, and communicating to get things done is ____________.
A management term for leading, motivating, and communicating to get things done is ____________.
- Controlling
- Organizing
- Planning
- Directing (correct)
Which of the following is NOT a quality of an outstanding leader?
Which of the following is NOT a quality of an outstanding leader?
- Initiative and entrepreneurial drive
- Clear sense of purpose - clear goals - commitment
- Have an eye on the bottom line (correct)
- Results-oriented
The definition of _____________ is to entrust one's authority to a competent direct report.
The definition of _____________ is to entrust one's authority to a competent direct report.
- Communication
- Motivation
- Delegation (correct)
- None of the above
When employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken, it is considered a _________ degree of delegation.
When employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken, it is considered a _________ degree of delegation.
The primary components of motivation are:
The primary components of motivation are:
In Maslow's hierarchy of needs, the ____________ needs are at the bottom.
In Maslow's hierarchy of needs, the ____________ needs are at the bottom.
Which of the following is not a dissatisfier or maintenance factor in Herzberg's two-factor theory?
Which of the following is not a dissatisfier or maintenance factor in Herzberg's two-factor theory?
Downward communication flows from the manager or supervisor to the direct report through:
Downward communication flows from the manager or supervisor to the direct report through:
Upward communication flows from the direct report to the manager through:
Upward communication flows from the direct report to the manager through:
Communication that takes place among people at different levels in the organization is termed:
Communication that takes place among people at different levels in the organization is termed:
Which of the following is a barrier to organizational communication?
Which of the following is a barrier to organizational communication?
Which of the following is an informal network of communication in the assessor's office?
Which of the following is an informal network of communication in the assessor's office?
We can enhance understanding of verbal communication with nonverbal communication through:
We can enhance understanding of verbal communication with nonverbal communication through:
Which of the following is a guideline for empathic listening?
Which of the following is a guideline for empathic listening?
Various studies have found that an effective manager spends _________ more time listening than talking.
Various studies have found that an effective manager spends _________ more time listening than talking.
Which of the following is a quality of a good leader?
Which of the following is a quality of a good leader?
In the basic communication process, the medium that enhances understanding from one person to another is known as:
In the basic communication process, the medium that enhances understanding from one person to another is known as:
The process by which assessors/managers evaluate the performance of their office relative to predetermined standards is known as ________.
The process by which assessors/managers evaluate the performance of their office relative to predetermined standards is known as ________.
One of the most common procedures used to evaluate any organization's personnel is known as a/an _____________ evaluation.
One of the most common procedures used to evaluate any organization's personnel is known as a/an _____________ evaluation.
Which of the following is NOT a basic characteristic of a well-designed evaluation system?
Which of the following is NOT a basic characteristic of a well-designed evaluation system?
Whenever possible, the assessor/manager should use ___________ factors in the performance evaluation.
Whenever possible, the assessor/manager should use ___________ factors in the performance evaluation.
A common error of supervision when evaluating employees is to remember what happened last week but not what happened 3 months ago. This is referred to as a:
A common error of supervision when evaluating employees is to remember what happened last week but not what happened 3 months ago. This is referred to as a:
One of the ways of minimizing problems in employee evaluation is to:
One of the ways of minimizing problems in employee evaluation is to:
Which of the following is NOT a principle to follow in the disciplining of an employee?
Which of the following is NOT a principle to follow in the disciplining of an employee?
Which of the following is not a management tool to assist in the controlling process?
Which of the following is not a management tool to assist in the controlling process?
Public relations starts with:
Public relations starts with:
Which of the following is considered a part of the assessor's public?
Which of the following is considered a part of the assessor's public?
Which media group can be a special benefit to the assessor's public relations efforts?
Which media group can be a special benefit to the assessor's public relations efforts?
The assessor's website can be used to:
The assessor's website can be used to:
In addition to brochures, other printed material should provide information on:
In addition to brochures, other printed material should provide information on:
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Study Notes
Management and Leadership
- A management term for leading, motivating, and communicating effectively is essential for driving results.
- Entrusting authority to competent direct reports is referred to as delegation.
- A high degree of delegation occurs when employees are responsible for inquiring, investigating, and advising on actions to take.
Motivation
- Primary components of motivation include physiological, psychological, and social needs.
- In Maslow's hierarchy, physiological needs are placed at the base.
Communication Flow
- Downward communication occurs when managers or supervisors communicate with their direct reports.
- Upward communication involves information flowing from direct reports to managers.
- Lateral communication refers to interactions at the same organizational level.
Barriers and Networks
- Barriers to organizational communication can include language, culture, or hierarchical structures.
- Informal networks within an organization facilitate communication outside formal channels.
Enhancing Communication
- Nonverbal communication supplements verbal communication and aids understanding.
- Guidelines for empathic listening involve being attentive and validating the speaker's feelings.
Listening Skills
- Effective managers typically spend significantly more time listening than talking, emphasizing the importance of active listening.
Evaluation Processes
- Performance evaluation compares assessment results against predetermined standards.
- A common personnel evaluation method involves systematic reviews of employees' performance.
- Characteristics of a well-designed evaluation system include clarity, consistency, and fairness.
Performance Evaluation
- The use of objective factors is recommended in performance evaluations to ensure fairness.
- A common supervisory error is recalling recent events more vividly than long-standing performance, referred to as recency bias.
- Minimizing evaluation problems requires consistent documentation and record-keeping.
Disciplinary Principles
- There are specific principles to follow when disciplining employees to ensure fairness and clarity.
- Not all tools used in management contribute to the controlling process effectively.
Public Relations
- Public relations initiatives begin with understanding the organization's mission and values.
- The assessor's public includes stakeholders and community members.
Media and Outreach
- Local media can play a vital role in enhancing an assessor's public relations efforts.
- The assessor's website serves as a platform for distributing information and engaging with the public.
- Additional printed materials should complement brochures, providing comprehensive details about services and updates.
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