Assessment Administration Course 400 Quiz 2

A management term for leading, motivating, and communicating to get things done is ____________.

Which of the following is NOT a quality of an outstanding leader?

The definition of _____________ is to entrust one's authority to a competent direct report.

When employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken, it is considered a _________ degree of delegation.

The primary components of motivation are:

In Maslow's hierarchy of needs, the ____________ needs are at the bottom.

Which of the following is not a dissatisfier or maintenance factor in Herzberg's two-factor theory?

Downward communication flows from the manager or supervisor to the direct report through:

Upward communication flows from the direct report to the manager through:

Communication that takes place among people at different levels in the organization is termed:

Which of the following is a barrier to organizational communication?

Which of the following is an informal network of communication in the assessor's office?

We can enhance understanding of verbal communication with nonverbal communication through:

Which of the following is a guideline for empathic listening?

Various studies have found that an effective manager spends _________ more time listening than talking.

Which of the following is a quality of a good leader?

In the basic communication process, the medium that enhances understanding from one person to another is known as:

The process by which assessors/managers evaluate the performance of their office relative to predetermined standards is known as ________.

One of the most common procedures used to evaluate any organization's personnel is known as a/an _____________ evaluation.

Which of the following is NOT a basic characteristic of a well-designed evaluation system?

Whenever possible, the assessor/manager should use ___________ factors in the performance evaluation.

A common error of supervision when evaluating employees is to remember what happened last week but not what happened 3 months ago. This is referred to as a:

One of the ways of minimizing problems in employee evaluation is to:

Which of the following is NOT a principle to follow in the disciplining of an employee?

Which of the following is not a management tool to assist in the controlling process?

Public relations starts with:

Which of the following is considered a part of the assessor's public?

Which media group can be a special benefit to the assessor's public relations efforts?

The assessor's website can be used to:

In addition to brochures, other printed material should provide information on: