400 Assessment Administration Course Quiz 2
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Questions and Answers

A management term for leading, motivating, and communicating to get things done is ____________.

  • Controlling
  • Organizing
  • Planning
  • Directing (correct)

    • Which of the following is NOT a quality of an outstanding leader?

  • Initiative and entrepreneurial drive
  • Clear sense of purpose - clear goals - commitment
  • Have an eye on the bottom line (correct)
  • Results-oriented

    • The definition of _____________ is to entrust one's authority to a competent direct report.

  • Communication
  • Motivation
  • Delegation (correct)
  • None of the above

    • When employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken, it is considered a _________ degree of delegation.

    <p>Moderate</p> Signup and view all the answers

    The primary components of motivation are:

    <p>Ability, effort, and desire</p> Signup and view all the answers

    In Maslow's hierarchy of needs, the ____________ needs are at the bottom.

    <p>Physiological</p> Signup and view all the answers

    Which of the following is not a dissatisfier or maintenance factor in Herzberg's two-factor theory?

    <p>Recognition</p> Signup and view all the answers

    Downward communication flows from the manager or supervisor to the direct report through:

    <p>Policy statements</p> Signup and view all the answers

    Upward communication flows from the direct report to the manager through:

    <p>Suggestion boxes</p> Signup and view all the answers

    Communication that takes place among people at different levels in the organization is termed:

    <p>Lateral communication</p> Signup and view all the answers

    Which of the following is a barrier to organizational communication?

    <p>Status of the speaker</p> Signup and view all the answers

    Which of the following is an informal network of communication in the assessor's office?

    <p>Grapevine</p> Signup and view all the answers

    We can enhance understanding of verbal communication with nonverbal communication through:

    <p>All of the above</p> Signup and view all the answers

    Which of the following is a guideline for empathic listening?

    <p>All of the above</p> Signup and view all the answers

    Various studies have found that an effective manager spends _________ more time listening than talking.

    <p>One-third</p> Signup and view all the answers

    Which of the following is a quality of a good leader?

    <p>All of the above</p> Signup and view all the answers

    In the basic communication process, the medium that enhances understanding from one person to another is known as:

    <p>Feedback</p> Signup and view all the answers

    The process by which assessors/managers evaluate the performance of their office relative to predetermined standards is known as ________.

    <p>Controlling</p> Signup and view all the answers

    One of the most common procedures used to evaluate any organization's personnel is known as a/an _____________ evaluation.

    <p>Performance</p> Signup and view all the answers

    Which of the following is NOT a basic characteristic of a well-designed evaluation system?

    <p>Subjective - measuring task performance subjectively, looking at the performance of the task, including any interpersonal relationship that might exist between the employee and the supervisor</p> Signup and view all the answers

    Whenever possible, the assessor/manager should use ___________ factors in the performance evaluation.

    <p>Objective</p> Signup and view all the answers

    A common error of supervision when evaluating employees is to remember what happened last week but not what happened 3 months ago. This is referred to as a:

    <p>Recency error</p> Signup and view all the answers

    One of the ways of minimizing problems in employee evaluation is to:

    <p>All of the above</p> Signup and view all the answers

    Which of the following is NOT a principle to follow in the disciplining of an employee?

    <p>Be firm. Advise the employee to shape up or be terminated</p> Signup and view all the answers

    Which of the following is not a management tool to assist in the controlling process?

    <p>Flow chart</p> Signup and view all the answers

    Public relations starts with:

    <p>A fair, open, efficient administration</p> Signup and view all the answers

    Which of the following is considered a part of the assessor's public?

    <p>All of the above</p> Signup and view all the answers

    Which media group can be a special benefit to the assessor's public relations efforts?

    <p>Newspaper</p> Signup and view all the answers

    The assessor's website can be used to:

    <p>All of the above</p> Signup and view all the answers

    In addition to brochures, other printed material should provide information on:

    <p>All of the above</p> Signup and view all the answers

    Study Notes

    Management and Leadership

    • A management term for leading, motivating, and communicating effectively is essential for driving results.
    • Entrusting authority to competent direct reports is referred to as delegation.
    • A high degree of delegation occurs when employees are responsible for inquiring, investigating, and advising on actions to take.

    Motivation

    • Primary components of motivation include physiological, psychological, and social needs.
    • In Maslow's hierarchy, physiological needs are placed at the base.

    Communication Flow

    • Downward communication occurs when managers or supervisors communicate with their direct reports.
    • Upward communication involves information flowing from direct reports to managers.
    • Lateral communication refers to interactions at the same organizational level.

    Barriers and Networks

    • Barriers to organizational communication can include language, culture, or hierarchical structures.
    • Informal networks within an organization facilitate communication outside formal channels.

    Enhancing Communication

    • Nonverbal communication supplements verbal communication and aids understanding.
    • Guidelines for empathic listening involve being attentive and validating the speaker's feelings.

    Listening Skills

    • Effective managers typically spend significantly more time listening than talking, emphasizing the importance of active listening.

    Evaluation Processes

    • Performance evaluation compares assessment results against predetermined standards.
    • A common personnel evaluation method involves systematic reviews of employees' performance.
    • Characteristics of a well-designed evaluation system include clarity, consistency, and fairness.

    Performance Evaluation

    • The use of objective factors is recommended in performance evaluations to ensure fairness.
    • A common supervisory error is recalling recent events more vividly than long-standing performance, referred to as recency bias.
    • Minimizing evaluation problems requires consistent documentation and record-keeping.

    Disciplinary Principles

    • There are specific principles to follow when disciplining employees to ensure fairness and clarity.
    • Not all tools used in management contribute to the controlling process effectively.

    Public Relations

    • Public relations initiatives begin with understanding the organization's mission and values.
    • The assessor's public includes stakeholders and community members.

    Media and Outreach

    • Local media can play a vital role in enhancing an assessor's public relations efforts.
    • The assessor's website serves as a platform for distributing information and engaging with the public.
    • Additional printed materials should complement brochures, providing comprehensive details about services and updates.

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