Introductory Management Concepts Quiz
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Questions and Answers

Which of the following best describes Mintzberg’s managerial roles?

  • Technical, human, and conceptual
  • Planning, organizing, leading, and controlling
  • Interpersonal, informational, and decisional (correct)
  • Problem solving, decision making, and communication
  • What is the primary difference between managers and nonmanagerial employees?

  • Managers coordinate work activities to achieve organizational goals (correct)
  • Managers are responsible for technical tasks
  • Managers have more experience than nonmanagers
  • Managers have higher educational qualifications
  • Why are efficiency and effectiveness important to management?

  • To increase the number of nonmanagerial employees
  • To maintain a positive work environment
  • To ensure resources are used optimally and goals are achieved (correct)
  • To reduce the workload on managers
  • What are the four functions of management?

    <p>Planning, organizing, leading, and controlling</p> Signup and view all the answers

    Why is customer service important to the manager’s job?

    <p>To ensure customer satisfaction and loyalty</p> Signup and view all the answers

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