Introduction to Operations and Supply Chain Management
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Questions and Answers

What is emphasized by the Goods-Services Continuum?

  • Goods and services exist along a spectrum. (correct)
  • Goods cannot have any service elements.
  • The distinction between goods and services is absolute.
  • Services can only be provided in physical locations.

    • Which aspect of strategy is primarily focused on during Strategic Capacity Management?

  • Reduction of operational costs.
  • Aligning capacity with organizational goals. (correct)
  • Minimizing workforce size.
  • Market share expansion strategies.

    • What is the main purpose of process design in operations management?

  • To create efficient and effective manufacturing or service processes. (correct)
  • To ensure compliance with industry regulations.
  • To reduce the amount of technology used in production.
  • To maximize employee satisfaction.

    • In manufacturing processes, what typically influences the choice of technology used?

    <p>The financial resources available. (B)</p> Signup and view all the answers

    Which statement about management efficiency ratios is accurate?

    <p>They provide insights into how well resources are utilized. (C)</p> Signup and view all the answers

    Study Notes

    Introduction to Operations and Supply Chain Management (OSCM)

    • OSCM is the design, operation, and improvement of systems that create and deliver a firm's primary products and services.
    • It involves managing the entire system responsible for a product or service.
    • Operations refer to manufacturing or service processes transforming resources to meet customer demands.
    • Supply chain encompasses the processes moving information and material between the firm and its production/service processes.

    Supply Chain Process Activities

    • Supply chains are commonly categorized as planning, sourcing, making, delivering, and returning.
    • Planning involves establishing strategic direction for an existing supply chain.
    • Sourcing includes selecting suppliers, establishing pricing and delivery agreements, and monitoring supplier performance.
    • Making involves producing a company's major products or services.
    • Delivering involves getting products to customers.
    • Returning involves managing processes for receiving defective, excessive or unwanted products or services from customers.

    Tier 1 and Tier 2 Suppliers

    • Tier 1 suppliers provide products/services directly to the firm.
    • Tier 2 suppliers provide products/services to the firm's first-tier suppliers.

    Goods and Services Continuum

    • Services are intangible and time-dependent. Goods are tangible and have physical dimensions.
    • Services typically require interaction with customers; goods do not.
    • Services are often perishable and heterogeneous (variable); goods can be stored.

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    Related Documents

    OMGT 6213 Operations and Supply Chain Management Study Guide PDF

    Description

    This quiz covers the fundamental concepts of Operations and Supply Chain Management (OSCM), focusing on design, operation, and improvement of systems for delivering products and services. Explore essential supply chain activities, including planning, sourcing, making, delivering, and returning. Test your knowledge on how these processes interact to meet customer demands.

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