Podcast
Questions and Answers
What is the primary focus of the IT-BPM industry in the Philippines?
What is the primary focus of the IT-BPM industry in the Philippines?
- Real estate development
- Information technology and business process management (correct)
- Manufacturing goods
- Agricultural production
Which of the following is not a reason why companies choose to outsource?
Which of the following is not a reason why companies choose to outsource?
- Focus on core business activities
- Cost reduction
- Access to specialized expertise
- Increased control over operations (correct)
Which type of activity is least likely to be outsourced?
Which type of activity is least likely to be outsourced?
- Accounting and finance
- Core product design and development (correct)
- Customer support services
- Human resources management
What is one potential disadvantage of outsourcing?
What is one potential disadvantage of outsourcing?
Which of the following sectors is considered a key player in the employment generation of the IT-BPM industry in the Philippines?
Which of the following sectors is considered a key player in the employment generation of the IT-BPM industry in the Philippines?
What challenge does the IT-BPM industry face in the Philippines?
What challenge does the IT-BPM industry face in the Philippines?
How can the IT-BPM industry contribute to the growth and development of the country?
How can the IT-BPM industry contribute to the growth and development of the country?
What is typically included in the functions that companies outsource?
What is typically included in the functions that companies outsource?
What is the primary focus of the initiatives in the IT-BPM sector of the Philippines?
What is the primary focus of the initiatives in the IT-BPM sector of the Philippines?
Which action area aims to improve the Philippines' attractiveness as an investment destination?
Which action area aims to improve the Philippines' attractiveness as an investment destination?
Which service category contributed the most to the local BPO industry in terms of employment?
Which service category contributed the most to the local BPO industry in terms of employment?
As of 2010, how did the Philippines rank in voice-based services compared to India?
As of 2010, how did the Philippines rank in voice-based services compared to India?
What percentage of total revenues in the BPO sector in 2011 was generated by voice-based services?
What percentage of total revenues in the BPO sector in 2011 was generated by voice-based services?
Which of the following BPO service areas is gaining growth alongside voice-based services?
Which of the following BPO service areas is gaining growth alongside voice-based services?
What is one of the action areas related to achieving the Roadmap 2016 goals?
What is one of the action areas related to achieving the Roadmap 2016 goals?
Which attribute significantly contributes to the global foothold of the Philippine IT-BPM industry?
Which attribute significantly contributes to the global foothold of the Philippine IT-BPM industry?
Which of the following is NOT a component of the quality standards mentioned?
Which of the following is NOT a component of the quality standards mentioned?
What is emphasized as a significant challenge for the BPO industry?
What is emphasized as a significant challenge for the BPO industry?
Which of the following statements best reflects the opportunity presented by the BPO industry?
Which of the following statements best reflects the opportunity presented by the BPO industry?
What is the primary goal of the Philippine IT-BPM Roadmap 2022?
What is the primary goal of the Philippine IT-BPM Roadmap 2022?
Which statement aligns with Senator Mirriam Defensor-Santiago's perspective on the BPO industry?
Which statement aligns with Senator Mirriam Defensor-Santiago's perspective on the BPO industry?
What issue did the Y2K problem primarily involve?
What issue did the Y2K problem primarily involve?
Which of the following is NOT listed as a type of outsourced activity provided by the Philippines?
Which of the following is NOT listed as a type of outsourced activity provided by the Philippines?
What was a significant factor that led to the increase in outsourcing in the late 1990s?
What was a significant factor that led to the increase in outsourcing in the late 1990s?
Which issue could potentially arise from the Y2K problem?
Which issue could potentially arise from the Y2K problem?
What is Knowledge Process Outsourcing (KPO)?
What is Knowledge Process Outsourcing (KPO)?
Which of the following best describes the opportunity landscape for IT-BPM experts in the Philippines?
Which of the following best describes the opportunity landscape for IT-BPM experts in the Philippines?
Why did companies outsource IT processes to countries like India in the late 1990s?
Why did companies outsource IT processes to countries like India in the late 1990s?
What was a common misconception about the Y2K problem?
What was a common misconception about the Y2K problem?
What recognition did the Philippine IT-BPM industry receive in 2010?
What recognition did the Philippine IT-BPM industry receive in 2010?
What was projected about the global offshoring services market by 2016?
What was projected about the global offshoring services market by 2016?
How much revenue was the Philippine IT-BPM industry expected to generate by 2016?
How much revenue was the Philippine IT-BPM industry expected to generate by 2016?
What was the expected employment figure for the Philippine IT-BPM industry by 2016?
What was the expected employment figure for the Philippine IT-BPM industry by 2016?
What is a unique characteristic of Offshoring and Outsourcing (O&O)?
What is a unique characteristic of Offshoring and Outsourcing (O&O)?
How has the Philippine IT-BPM industry been described recently?
How has the Philippine IT-BPM industry been described recently?
What was a significant opportunity mentioned for the Philippine IT-BPM industry?
What was a significant opportunity mentioned for the Philippine IT-BPM industry?
Which organization recognized the Philippine IT-BPM industry in 2010?
Which organization recognized the Philippine IT-BPM industry in 2010?
Study Notes
Introduction to Business Process Outsourcing
- The IT-BPM industry is a significant sector in the Philippines, providing extensive employment opportunities and demonstrating strong growth.
- Key learning objectives include defining outsourcing, identifying reasons for outsourcing, listing outsourced functions, and discussing advantages and disadvantages of outsourcing.
IT-BPM Industry Snapshot in the Philippines
- The Philippines excels in voice-based services and is a leading provider in the global IT-BPM sector.
- The industry's growth is supported by the Information Technology and Business Process Association of the Philippines (IBPAP) through advocacy for policy reforms for skills development and a competitive environment.
- Major initiatives focus on enhancing human capital, making the country appealing to investors, achieving strategic roadmap goals, and promoting the Philippines' IT-BPM brand globally.
- As of 2010, the voice-based services sector provided 493,000 direct jobs and generated $7.4 billion in revenue, accounting for 64% and 67% of the local BPO industry respectively.
Types of Outsourced Activities
- Key areas of outsourcing include:
- Contact centers
- Back-office services and Knowledge Process Outsourcing (KPO)
- Software development
- Animation and game development
- Engineering design
Challenges and Opportunities in the IT-BPM Industry
- Consistent quality in skills and professionalism among local workforce is a challenge, presenting opportunities for improvement and training.
- The global offshoring services market is projected to continue its expansion, with the IT-BPM sector having the potential to generate $25 billion in revenue and employ 1.3 million individuals by 2016.
Impact of Outsourcing on the Philippines
- Outsourcing is a transformative strategy for companies, allowing them to operate on a global scale and focus on core competencies.
- The Y2K problem marked a pivotal point in the rise of outsourcing, with many companies seeking IT support to manage the transition to the year 2000.
- The Philippine IT-BPM industry remains crucial for national growth and development, helping individuals and the economy thrive by providing diverse employment and career paths.
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Description
Explore the significance of the IT-BPM industry in the Philippines, its growth, and the employment opportunities it creates. This quiz covers essential topics such as the definition of outsourcing, its advantages and disadvantages, and key insights into the country's leading role in voice-based services.
