Podcast
Questions and Answers
What was the primary industry that initiated the concept of outsourcing?
What was the primary industry that initiated the concept of outsourcing?
What was the outcome of corporate outsourcing in the late 1980s?
What was the outcome of corporate outsourcing in the late 1980s?
What has been a significant benefit of the growth of the IT-BPM industry in India?
What has been a significant benefit of the growth of the IT-BPM industry in India?
What has been the impact of the IT-BPM industry on India's economy?
What has been the impact of the IT-BPM industry on India's economy?
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What is an example of a non-core business process that was outsourced by companies in the late 1980s?
What is an example of a non-core business process that was outsourced by companies in the late 1980s?
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What has been the global image of India as a result of the growth of the IT-BPM industry?
What has been the global image of India as a result of the growth of the IT-BPM industry?
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What is the primary advantage of keeping IT Operations in-house according to the model?
What is the primary advantage of keeping IT Operations in-house according to the model?
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How many sub-sectors are there in the IT-BPM industry?
How many sub-sectors are there in the IT-BPM industry?
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What is the revenue generation of the Indian Business Process Management (BPM) sub-sector in FY2013?
What is the revenue generation of the Indian Business Process Management (BPM) sub-sector in FY2013?
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What is the estimated direct employment provided by the Indian Business Process Management (BPM) sub-sector in FY2013?
What is the estimated direct employment provided by the Indian Business Process Management (BPM) sub-sector in FY2013?
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Which of the following is NOT a sub-sector of the IT-BPM industry?
Which of the following is NOT a sub-sector of the IT-BPM industry?
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What is the term for developing software products in another country?
What is the term for developing software products in another country?
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What is the approximate revenue contribution of Knowledge Services Outsourcing to BPM exports in FY2013?
What is the approximate revenue contribution of Knowledge Services Outsourcing to BPM exports in FY2013?
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What percentage of the IT industry is traditionally located in Tier I cities in India?
What percentage of the IT industry is traditionally located in Tier I cities in India?
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Which of the following is NOT a fastest growing KPO segment?
Which of the following is NOT a fastest growing KPO segment?
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What is the primary reason for India's emergence as a preferred destination for outsourcing knowledge-intensive services?
What is the primary reason for India's emergence as a preferred destination for outsourcing knowledge-intensive services?
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What is the current trend in the location of IT industry centers in India?
What is the current trend in the location of IT industry centers in India?
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What is the significance of India in the global IT industry?
What is the significance of India in the global IT industry?
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Study Notes
Evolution of the BPM Industry
- The concept of outsourcing originated in the automobile industry, where component manufacturing was outsourced to suppliers, allowing companies to focus on high-value products and components.
- The trend of corporate outsourcing emerged in the late 1980s, where noncore business processes like accounts, HR, and finance were outsourced to vendors, leading to the emergence of the BPO (IT-Enabled Services) industry.
BPM Industry in India
- The IT BPM industry has contributed significantly to India's growth story, contributing to GDP and exports, and providing economic and social benefits like employment, income growth, and promoting exports.
- The industry has placed India on the world map as a technologically advanced and knowledge-based economy.
Structure of the IT-BPM Industry
- The IT-BPM industry has four sub-sectors: IT Services, Business Process Management, Software Products, and Engineering and R&D.
- Within the BPM sub-sector, there are various functions like Customer Interaction and Support, Finance and Accounting, Human Resource Management, and Knowledge Services.
BPM Sub-Sector
- The Indian Business Process Management (BPM) sub-sector has crossed significant growth milestones, generating USD 19 billion in revenue and providing direct employment to nearly 1 million people in FY2013.
- India leads the way as the most lucrative location for the global IT industry, performing well on parameters like financial attractiveness, skill availability, and business environment.
- The BPM sub-sector is seeing a gradual move to Tier II cities, widening the talent pool and spread.
Knowledge Services
- Knowledge Services Outsourcing is seen as the next big thing and the fastest-growing domain in the BPM sub-sector, contributing about 18% share of BPM exports, close to USD 3.2 billion in FY2013.
- India is a preferred destination to outsource knowledge-intensive services due to its abundance of talent pool.
- Fast-growing KPO segments include Legal Process Outsourcing, Data Analytics, and Risk Management.
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Description
This quiz covers the basics of the IT-BPM industry, including its evolution, structure, and key trends. It also explores the concept of outsourcing, its history, and what enabled organizations to adopt it. Test your knowledge of the industry and its developments!
