Philippine IT-BPM Industry Overview
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Questions and Answers

What was a significant factor for the rise of outsourcing in the late 1990s?

  • Increased legal regulations on local hiring
  • Advancements in artificial intelligence
  • The introduction of cloud computing services
  • The Y2K problem prompting companies to migrate IT processes (correct)

    • What is the expected revenue that the Philippine IT-BPM industry could generate by 2016?

  • $100 billion
  • $10 billion
  • $50 billion
  • $25 billion (correct)

    • Which of the following describes the concept of offshoring?

  • The practice of hiring only local employees for a business
  • The relocation of business operations to other countries to reduce costs (correct)
  • The transfer of business operations to a different state within the same country
  • The reallocation of resources to technology-driven roles

    • What was a potential consequence of the Year 2000 problem?

    <p>Improper representation of calendar dates</p> Signup and view all the answers

    What job market potential did the Philippine IT-BPM industry have by 2016?

    <p>1.3 million jobs</p> Signup and view all the answers

    What does the abbreviation IT-BPM stand for?

    <p>Information Technology and Business Process Management</p> Signup and view all the answers

    What is the significance of the year 2000 in relation to the Y2K problem?

    <p>Programs misidentified it as 1900 due to two-digit year representation.</p> Signup and view all the answers

    What opportunity does the global offshoring services market present for the Philippine IT-BPM industry?

    <p>The potential to capture a bigger share in a growing global market</p> Signup and view all the answers

    What is a key benefit of outsourcing tax filing and preparation?

    <p>It saves time and leverages specific skill sets.</p> Signup and view all the answers

    Which of the following tasks is NOT typically outsourced according to the provided content?

    <p>Employee training</p> Signup and view all the answers

    What is one major benefit of outsourcing production functions to contract manufacturers?

    <p>It allows businesses to achieve economies of scale.</p> Signup and view all the answers

    What factor makes payroll processing a potential outsourcing opportunity for companies?

    <p>The regularity of payroll and associated responsibilities.</p> Signup and view all the answers

    Why do companies choose to outsource creative work?

    <p>To achieve higher quality results from specialists.</p> Signup and view all the answers

    Which of the following is a reason most companies prefer to outsource manufacturing?

    <p>To leverage the expertise and facilities of contract manufacturers.</p> Signup and view all the answers

    What trend has influenced many businesses to seek contract manufacturing services in countries like China?

    <p>Fading profit margins and shorter product life cycles.</p> Signup and view all the answers

    Companies can facilitate tax outsourcing by providing what kind of access to tax consultants?

    <p>Temporary access to reliable accounting software.</p> Signup and view all the answers

    What is the main role of a Storage Service Provider (SSP)?

    <p>To provide computer storing space and management.</p> Signup and view all the answers

    What consideration should companies keep in mind regarding the cost of outsourced tax preparation services?

    <p>Costs are generally standardized nowadays.</p> Signup and view all the answers

    What challenge can payroll processing pose for companies if not outsourced?

    <p>Accurately tracking tax regulations.</p> Signup and view all the answers

    What challenge do smaller corporations face in relation to outsourcing?

    <p>They lack the resources to manage complex technologies.</p> Signup and view all the answers

    Outsourcing which of the following tasks might provide higher quality results due to specialized skills?

    <p>Artwork creation</p> Signup and view all the answers

    Why might outsourcing be necessary for businesses in a competitive market?

    <p>To access advanced technology and expertise.</p> Signup and view all the answers

    What does the innovation of the internet imply for businesses concerning data management?

    <p>Increased requirements for data storage and management.</p> Signup and view all the answers

    What constitutes a major challenge for most companies regarding the competition with larger corporations?

    <p>Ability to invest in infrastructure and technology.</p> Signup and view all the answers

    What aspect of workforce management is highlighted in the context of better performance?

    <p>Focus on core activities by utilizing distributors</p> Signup and view all the answers

    How does outsourcing contribute to faster and continuous service delivery?

    <p>By allowing work to be done during non-business hours across different time zones</p> Signup and view all the answers

    What is the benefit of part-based activities in operational efficiency?

    <p>It segments production into specialized tasks for better control</p> Signup and view all the answers

    In the context of outsourcing, what is a potential market prediction for the cloud computing industry?

    <p>$200 billion by 2019</p> Signup and view all the answers

    Why might a company choose to entrust operations to distributors like SM Appliances?

    <p>To maintain focus on their manufacturing core activity</p> Signup and view all the answers

    What is a key feature of part-based activities that enhances inventory management?

    <p>Clear subdivision of tasks among stations</p> Signup and view all the answers

    What primary service delivery advantage does outsourcing offer in healthcare?

    <p>Enabling analysis of medical data without delays</p> Signup and view all the answers

    Which of the following is NOT a benefit associated with part-based activities?

    <p>Decreased operational transparency</p> Signup and view all the answers

    What is one of the reasons entrepreneurs may choose to outsource operations?

    <p>To focus on the growth of their company</p> Signup and view all the answers

    What is a common practice for managing customer relationships among entrepreneurs?

    <p>Using company newsletters</p> Signup and view all the answers

    How much is the outsourcing industry worth in the United States?

    <p>$80 billion</p> Signup and view all the answers

    Which of the following roles is typically filled by entrepreneurs before they opt for outsourcing?

    <p>Director of Marketing</p> Signup and view all the answers

    What benefit does outsourcing provide to enterprises?

    <p>More manageable workloads</p> Signup and view all the answers

    What type of service might a firm outsource related to their Customer Relationship Management (CRM)?

    <p>Call center management</p> Signup and view all the answers

    What is a potential downside of managing every aspect of a business for a new entrepreneur?

    <p>Overwhelming workload</p> Signup and view all the answers

    Which of the following is NOT a benefit commonly associated with outsourcing?

    <p>Higher employee salaries</p> Signup and view all the answers

    Study Notes

    Philippine IT-BPM Industry

    • The Philippines is a major player in the global IT-BPM industry.
    • The industry is expected to more than double by 2016.
    • The industry has the potential to bring in USD$25 billion in revenue and employ 1.3 million individuals by 2016.

    Introduction to Business Process Outsourcing

    • Offshoring and outsourcing (O&O) is a unique development in business and industry.
    • It allows firms to operate globally.
    • Outsourcing first flourished in the run-up to the year 2000.
    • IT processes and operations were migrated to India to deal with the Y2K problem.
    • The Year 2000 problem, also known as the Y2K problem, the Millennium bug, Y2K bug, or the Y2K glitch, was caused by many programs representing four-digit years with only the final two digits, making the year 2000 indistinguishable from 1900.

    Reasons for Outsourcing

    • Better Performance: Companies can focus on core activities while outsourcing non-core activities.
    • Faster and Continuous Service Delivery: Outsourcing enables 24/7 operations leading to faster delivery.
    • Part-based Activities: Subdividing tasks allows for better control, inventory management, troubleshooting, and forecasting.
    • Social Media Marketing: Companies can outsource social media marketing to agencies for growth and monitoring.
    • Tax Filing and Preparation: Outsourcing to tax consultants can lift the burden of tax filing.
    • Payroll Processing: Outsourcing payroll processing can save time and money.
    • Creative Work: Companies can achieve higher quality results by outsourcing artwork creation to experts.
    • Manufacturing Functions: Companies can outsource manufacturing functions to contract manufacturers (CMs) to gain economies of scale and compete efficiently.
    • Data Storage: Storage service providers (SSP) can manage data storage requirements.
    • E-commerce Firms: Outsourcing allows entrepreneurs to focus on business growth instead of day-to-day operations.
    • Company Newsletters: Companies can outsource company newsletters to build customer relationships and improve sales.

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    Related Documents

    Introduction to Business Process Outsourcing PDF

    Description

    Explore the significant role the Philippines plays in the global IT-BPM industry, projected to generate $25 billion in revenue and provide 1.3 million jobs by 2016. Learn about the development of business process outsourcing and the historical context surrounding offshoring in the financial sector.

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