Inspection Plus Group Info Site Quiz

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Questions and Answers

What is the earliest time Doug can be scheduled for an inspection during the week?

8:00 AM EST

9:30 AM EST (correct)

9:00 AM EST

10:00 AM EST

Which of the following locations should Doug avoid traveling south of without approval from Dillon or Mike?

Oxford, Hamilton, and Fairfield

Liberty Township, West Chester and Maineville

Monroe, Lebanon, and Mason (correct)

Trenton, Middletown and Ross

For a home inspection that includes a house and a barn, how much time should be scheduled for termite inspection?

30 minutes

45 minutes (correct)

75 minutes

60 minutes

If a client requests a radon inspection, which of the following is the correct course of action?

Add Advanced Radon or Rich to the order for Radon testing. (B) Signup and view all the answers

For what type of properties can Doug conduct inspections?

Only commercial properties with confirmation from Mike first. (C) Signup and view all the answers

Which action should be prioritized when seeking access for an inspection?

Attempt to schedule through ShowingTime first. (A) Signup and view all the answers

When contacting Comey & Shephard (C&S) directly, what specific information must be provided?

Your name, affiliation with Inspection Plus Group, and the purpose of the call. (B) Signup and view all the answers

What is the specific instruction for contacting List with Freedom regarding access to a property?

Call the office and provide inspection details. (D) Signup and view all the answers

If unable to schedule through ShowingTime, where should you attempt to seek access next?

Reach out to the Listing Agent. (A) Signup and view all the answers

When contacting Huff Realty for access, which of the following pieces of information is not explicitly required?

The client's contact phone number. (D) Signup and view all the answers

After initiating an online order follow-up, what is the next required step before scheduling an inspection?

Verify information with the person who initiated the order. (D) Signup and view all the answers

When handling a chat, what action should be taken if there is no response from the person for more than 4 minutes?

Send a follow-up message after 2 minutes, then end the chat after 2 additional minutes of no response. (A) Signup and view all the answers

If a B2B request for radon inspection is received, what specific action needs to be taken?

Gather caller information and immediately pass it to Joy via SMS. (C) Signup and view all the answers

What is the recommended time to arrive at a building or home inspection to make the best use of your time?

Approximately 1.5 hours after the inspection is scheduled to begin. (C) Signup and view all the answers

When should a follow up be made with a caller who left a voicemail?

After the date and time of the voicemail and transcription have been delivered by email. (C) Signup and view all the answers

What is the correct procedure for handling a booking if the occupancy status of the property is unknown?

Mark the occupancy status as unknown. (A) Signup and view all the answers

How should a transaction involving Nikki Culbertson be handled?

Refer her to Alex Lockstead or Mike Hesterberg and inform Mike. (D) Signup and view all the answers

What needs to be communicated to a client before an inspection should take place?

The agreement will need to be signed prior to the inspection in order for it to take place. (B) Signup and view all the answers

Under what circumstance is a return visit to a property scheduled, and what is the associated cost?

To inspect a system where utilities were off during the initial inspection; the cost is $125. (D) Signup and view all the answers

A client requests to speak with Mike Patton before scheduling an inspection. What is the correct procedure?

Inform the client that you will take down the necessary information and Mike will call them back to discuss technical aspects and concerns. (D) Signup and view all the answers

What is the function of a thermal imaging camera during an inspection, and is this service offered to clients?

It's used as a tool by the inspector to conduct their inspections; this output is not provided to clients as a service. (A) Signup and view all the answers

When discussing water samples, what should you inquire, regarding lender specifics, particularly with VA loans?

Ask if any particular tests (such as lead, nitrates, or nitrite) are required by their lender. (A) Signup and view all the answers

In which days and states can water testing be performed, and what considerations are there?

Monday through Friday in OH and KY, Kentucky must be done before 10 AM; turnaround time does not include weekend days. (D) Signup and view all the answers

Which designated personnel are authorized to carry out water testing?

David, Doug, and Rich only. (B) Signup and view all the answers

What is the process for scheduling inspections for homes over 6,500 sq ft, especially when the duration might extend beyond 6 PM EST?

Confirm with the inspector before scheduling the inspection, and reach out to Mike for additonal inspectors if needed. (C) Signup and view all the answers

When is an additional radon monitor fee required, and how is the fee added to an order?

When the basement sq ft is over 2,500 sq ft and/or if the property is a multi-family and the basement is divided. Select the additional 'unit' from the Fees tab. (C) Signup and view all the answers

For a duplex with a split basement, how many radon monitors should be used during the inspection?

Two monitors are necessary. (A) Signup and view all the answers

When scheduling a home inspection with radon, which additional inspector needs to be added, and how?

Add Joy Cordell to the same date/time as the home inspection. Select Joy for Radon on the same date and time as the inspection. (B) Signup and view all the answers

When is it appropriate to schedule a stand alone radon drop-off or pick-up outside of a home inspection and what is the duration?

Radon can be dropped or picked up at 12:30 pm or 5:30pm if not being done during inspection, with a one-hour duration. (A) Signup and view all the answers

When scheduling a mold test, which inspector must be included with the inspection?

Add Rich Faller as the inspector; must have a duration of 1 hour, and does need access to the inside of the home. (C) Signup and view all the answers

What is the policy regarding the cost of mold testing, whether it's stand-alone, or part of a home inspection?

Mold testing is the same price whether it is a stand-alone or part of a home inspection. (C) Signup and view all the answers

When asked about access for a sewer scope, what response should be provided to the client?

Access into the home is needed, as well as to control for water flow during the scope; most activity is typically in the basement. (A) Signup and view all the answers

What is the protocol regarding travel fees, specifically when a property is more than one hour away?

Confirm with Mike if the inspection is possible and if there are any additional travel fees. (D) Signup and view all the answers

When a caller inquires about scheduling and pricing, what is the immediate next step according to the given context?

Gather the necessary information and relay it via SMS to Joy Cordell, then inform the caller they will get a call back. (D) Signup and view all the answers

Which type of business-to-business (B2B) services are specifically mentioned in the content?

B2B services for Wingman and Advanced Radon, including Drees Homes. (D) Signup and view all the answers

For a new inquiry about inspection pricing and availability what action should you not take?

Send a detailed breakdown of pricing to the client (A) Signup and view all the answers

What is the primary method of communication to inform Joy Cordell of a new enquiry for pricing and scheduling?

SMS message with the relevant information collected. (A) Signup and view all the answers

When handling a caller requesting both pricing and scheduling, after gathering necessary information, which action should be taken first?

Relay the collected info to Joy Cordell via SMS. (C) Signup and view all the answers

Study Notes

Inspection Scheduling Policies

Confirm Saturday inspection requests with all inspectors before booking.
Do not book pool inspections from October 1, 2024 to May 1, 2024.
Currently only performing commercial inspections; confirm availability with Mike before booking.
For access, attempt to request through ShowingTime first.
Follow up on all online orders; verify information, offer additional services, and schedule the inspection.
Confirm with the order initiator.
Online orders are in the "Leads" section of Keystone.
Chat interactions should begin with "Thank you for contacting Inspection Plus Group, this is --- How may I assist you today?"
Follow up if a chat recipient hasn't responded after two minutes.
For no reply, end chat, and suggest contacting 859-448-0213.
Gather complaint details.
B2B inspections for Wingman, DREES, All Clear Radon, and Advanced Radon.
Radon requests: Gather caller info and send to Joy via SMS. Let caller know they'll get a call back for pricing and scheduling.
Provide email with date, time, caller info, and message transcription.
Follow up on radon requests as needed.
Arrive 1.5 hours after inspection start.
Inspection reports available by 12:00 noon the following day; if unavailable.
Do not contact LA if occupancy is unknown at booking.
DoNot Schedule with Nikki Culbertson: Refer to Alex Lockstead (859-466-5030) or Mike Hesterberg (859-466-8030).
Client agreement needed before inspection.
Clients not required to attend; can attend if desired.
Reinspections only for utilities off during initial inspection; $125 fee.
If a client requests to speak with Mike Patton for scheduling, inform them that Mike can call back after receiving basic order information.

Geographic Restrictions

Doug should not be south of Monroe, Lebanon, or Mason without Dillon or Mike's approval.
No inspections involving EB RealEstate (conflict of interest).
Travel fee: If over one hour, confirm with Mike and any additional fees.

Licensing and Additional Services

Not licensed for radon; require Doug or Andrew or Advanced Radon, or Rich for radon inspections.
Not licensed for radon; require Advanced Radon or Rich for radon inspections.
Only inspects homes built in 1950 or after and under 2,200 square feet.
Can perform termite inspections in KY and OH.
Can perform sewer camera inspections in KY and OH.
Does not travel to Dayton, Williamsburg, or Springsboro for Radon.
Water testing available Monday-Friday in KY (before 10 am) and OH (no weekend inclusion).
Water testing can include basic bacteria, lead, nitrates, or nitrites (depending on lender requirements).
David, Doug, and Rich can perform water testing.
Homes over 6,500 sqft: Confirm with inspector if inspection will complete by 6 pm EST.
Additional inspector required for homes larger than 6,500 sqft; contact Mike.
Additional monitor fee for basements over 2,500 sq ft or multi-family properties. ( $88.50 fee).
- Duplex with split basement = two monitors.
- Quad with 4 above-grade units, open basement = one monitor.
- Quad with 4 above-grade units, divided basement = two monitors.
Add Joy Cordell as an additional inspector for inspections with Radon included.
Radon drop-offs/pick-ups outside of inspection times available at 12:30 pm or 5:30 pm (1-hour access).
Gather info for Radon drop-offs and pick-ups, and pass to Joy via SMS; contact for pricing and availability.
Rich Faller for Mold testing; scheduled 8 am - 4 pm (1-hour duration).
Rich Faller for Mold: Required access for sewer scope in home.
Sewer scope includes 2 cleanouts; additional charge for over 2 cleanouts.
90% of sewer scope activity in basement; residents can be home.

Scheduling Guidelines

No schedules prior to 9:30 AM EST during the week.
Earliest scheduling time: 9:30 AM EST, latest: 3:00 PM EST.
Be mindful of travel times when scheduling back-to-back jobs.
Termite inspections: 30 minutes (house only), 45 minutes (house + additional structures).
Thermal imaging camera is used but not offered as a service.
Pictures/videos not provided in reports.

Personnel and Contact Information

Rich is the primary contact for Wingman.
LA Agency Special Access Procedures: Contact Comey & Shephard (C&S) at (513) 777-2333. Inform them that you are calling on behalf of Mike Patton with Inspection Plus Group and need to schedule an inspection.
Huff Realty: Call (513) 644-4100 and inform them of the home inspection details (property address, date, and time).
ListWithFreedom: Do NOT call LA's. Call the ListWithFreedom office and inform them of the inspection details (property address, date, and time).

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Description

This quiz covers the essential policies and guidelines for scheduling inspections. Learn about the geographic restrictions, licensing requirements, and scheduling times that inspectors must adhere to. Test your knowledge on what inspections are allowed and any necessary confirmations before booking.