Podcast
Questions and Answers
What is the procedure when a client requests a start time that is more than 30 minutes outside the normal schedule?
What is the procedure when a client requests a start time that is more than 30 minutes outside the normal schedule?
- Schedule it without consultation.
- Consult with another inspector for availability.
- Inform the client that it cannot be scheduled.
- Text the inspector to see if they can accommodate the request. (correct)
Why should inspections with sewer scope not be scheduled while Chuck is out?
Why should inspections with sewer scope not be scheduled while Chuck is out?
- Sewer scope requires two inspectors to conduct.
- It is against company policy to schedule without Chuck present.
- Chuck is the only one qualified to do sewer scope.
- There will be no notification sent if Chuck is out. (correct)
What additional charge is applied for Saturday inspections?
What additional charge is applied for Saturday inspections?
- $60
- $50
- $30
- $45 (correct)
Which inspector should be booked for homes with a crawl as of 3/23/23?
Which inspector should be booked for homes with a crawl as of 3/23/23?
What is the recommended action regarding scheduling outside of the established parameters?
What is the recommended action regarding scheduling outside of the established parameters?
What is the first action to take when determining property access?
What is the first action to take when determining property access?
When is it acceptable to call for access to a property?
When is it acceptable to call for access to a property?
Who is primarily responsible for granting access to a property for inspections?
Who is primarily responsible for granting access to a property for inspections?
If a property is gated and requires an access code, what should you do?
If a property is gated and requires an access code, what should you do?
What action should you avoid regarding property access?
What action should you avoid regarding property access?
What should you do if the online order is not completed after 30 minutes of receiving the email?
What should you do if the online order is not completed after 30 minutes of receiving the email?
What is the fee structure for inspecting a detached garage?
What is the fee structure for inspecting a detached garage?
For homes that are over 20 years old, what should you inquire about?
For homes that are over 20 years old, what should you inquire about?
What should be done when scheduling inspections for properties with decks over 200 sq ft?
What should be done when scheduling inspections for properties with decks over 200 sq ft?
What is required for condos and apartments with three or more decks or balconies?
What is required for condos and apartments with three or more decks or balconies?
What action should you take if you receive a request to re-send a paid invoice?
What action should you take if you receive a request to re-send a paid invoice?
When confirming online orders, what must be checked?
When confirming online orders, what must be checked?
What should you do if you receive a call to schedule a deck inspection?
What should you do if you receive a call to schedule a deck inspection?
What is the price of an Infrared Scan for a home under 3000 sq ft?
What is the price of an Infrared Scan for a home under 3000 sq ft?
If a client requests an Indoor Air Quality test and wants 5 air samples taken, what is the total cost?
If a client requests an Indoor Air Quality test and wants 5 air samples taken, what is the total cost?
What is the procedure for handling a booked appointment that is no longer needed within 3 days of the scheduled date?
What is the procedure for handling a booked appointment that is no longer needed within 3 days of the scheduled date?
When is it acceptable to add Chuck to an order?
When is it acceptable to add Chuck to an order?
How long can an appointment hold be held for appointments scheduled more than 5 days in advance?
How long can an appointment hold be held for appointments scheduled more than 5 days in advance?
What is included in the $250.00 inspection base fee for Rick?
What is included in the $250.00 inspection base fee for Rick?
What should be done if a client requests to be put on a cancellation list for an earlier appointment?
What should be done if a client requests to be put on a cancellation list for an earlier appointment?
What is the cost of a physical mold sample taken using tape lifts or swabs?
What is the cost of a physical mold sample taken using tape lifts or swabs?
What is the main purpose of reaching out to Rick?
What is the main purpose of reaching out to Rick?
Which step should be taken after gathering property details?
Which step should be taken after gathering property details?
What details need to be gathered before contacting Rick?
What details need to be gathered before contacting Rick?
In what situation would it be crucial to confirm with Rick?
In what situation would it be crucial to confirm with Rick?
Why is it necessary to confirm the duration of the inspection with Rick?
Why is it necessary to confirm the duration of the inspection with Rick?
Flashcards
Rick's Inspection Limitation
Rick's Inspection Limitation
Rick is unable to inspect homes with crawl spaces.
Saturday Inspection Fee
Saturday Inspection Fee
For inspections on Saturdays, an additional fee of $45 is applied.
Deviated Start Times
Deviated Start Times
Inspectors should attempt to stick to their scheduled times. For time changes within 30 minutes of the original time, the inspector can adjust their schedule. For deviations exceeding 30 minutes, the inspector should be contacted via text to confirm availability.
Deviated Start Times: Contacting Inspector
Deviated Start Times: Contacting Inspector
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Chuck's Automatic Notification
Chuck's Automatic Notification
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Gated Property Access
Gated Property Access
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Who Provides Access?
Who Provides Access?
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Getting Access Code
Getting Access Code
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Gated Access Protocol
Gated Access Protocol
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Calling for Access
Calling for Access
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Incomplete Online Orders
Incomplete Online Orders
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Confirming Online Orders
Confirming Online Orders
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Drain Line Scope Recommendation
Drain Line Scope Recommendation
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Large Home Inspection
Large Home Inspection
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Large Deck Inspection
Large Deck Inspection
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Detached Garage Fee
Detached Garage Fee
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Outbuilding Inspection
Outbuilding Inspection
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Large or Heated Outbuilding
Large or Heated Outbuilding
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Basement Square Footage
Basement Square Footage
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Rick's Moisture Check
Rick's Moisture Check
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Infrared Scans: Pricing
Infrared Scans: Pricing
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Indoor Air Quality Testing
Indoor Air Quality Testing
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Mold Testing
Mold Testing
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Drain Line Scope: Chuck Notification
Drain Line Scope: Chuck Notification
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Drain Line Scope: Septic
Drain Line Scope: Septic
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Appointment Holds
Appointment Holds
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Study Notes
Inspector Scheduling Information
- Rick generally adheres to ISN scheduling parameters; however, it's recommended to consult with him regarding scheduling requests.
- As of March 23, 2023, Rick is unavailable for crawl space inspections. Book these with Jerry instead.
- Avoid scheduling inspections for Sundays.
- Flexible start times are acceptable within 30 minutes of the scheduled time. For deviations exceeding 30 minutes, check with the inspector to confirm their availability.
- Rick has completed home inspection training and maintains at least 30 hours of continuing education annually.
- A $45 additional fee applies to Saturday inspections.
- Inspections require an agent, homeowner, or seller to provide access. If the community/property is gated, obtain the access code from the appropriate party.
- Online scheduler auto-schedules orders, no confirmation required other than property details and access. Add these orders to Inspector Fees using the inspector fee form.
- If an online order isn't complete within 30 minutes of order initiation, follow up with the initiator to re-schedule; if no contact is made, add to incompletes for follow-up.
- Verify scheduling conflicts when confirming online orders.
- Encourage full inspection attendance. If not possible, arrive for the last 45 minutes.
- For pools/spas, select the correct service in the home inspection to include the agreement.
- Homes over 20 years old: inquire about a drain line scope (sewer scan/scope). Ask about large trees (possible root growth issues).
- California deck and balcony law: schedule as a single-item inspection, text Rick for pricing and client/agent confirmation. Gather property details and reach out to Rick to confirm pricing and duration.
- Homes over 4,000 sq ft: contact Rick to confirm Jerry's inclusion and adjusted duration.
- Decks over 200 sq ft: $50 for each additional 200 sq ft; add 10 minutes for each additional 200 sq ft.
- Resend invoices via Actions > Invoice > Send Invoice.
- Attached and detached garages: a fee applies for the detached garage inspection.
- Barns, workshops, and other outbuildings (unheated, under 500 sq ft): choose the correct additional service fee. Larger, heated outbuildings: text Rick with property link and details for pricing.
- Finished and unfinished basement square footage included in total home sq ft.
- Infrared scans add-on: Two options based on home size (over/under 3,000 sq ft).
- Moisture checks: Rick performs moisture checks using a meter and thermal imaging camera; $250 inspection base fee, plus $175 per hour; service radius limited to 25 miles from Dana Point.
- Indoor air quality tests: detect mold, $375 (2 outdoor, 1 indoor samples); additional samples: $150/sample; physical mold samples (tape lifts/swabs): $150/sample. (Jerry is not certified for mold testing).
- Drain Line Scopes and Chuck: Chuck is automatically notified for sewer scope inclusions during booking. If added after scheduling, manually add Chuck. Scopes on homes with septic systems.
Sewer Scope Inspections
- Chuck is now automatically notified when a sewer scope is included in an order, and does not need to be manually added.
- Avoid scheduling sewer scope inspections when Chuck is unavailable.
- Drain Line Scope can be performed on homes with septic. The inspector will scope from the home to the septic tank.
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