Home Boss Info Site Quiz

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Questions and Answers

What is the maximum square footage for a home inspection this inspector can perform?

1500 sq ft

3000 sq ft

2000 sq ft (correct)

2500 sq ft

If an inspection is booked outside of the standard 8 am slot, what is required?

No additional action is required.

Notify the inspector via email.

The 8 am slot must be blocked off. (correct)

Inform Dave of the change.

If a client requests an inspection time that is later than the last scheduled time of the day, what is the latest it can be booked without additional approvals?

An hour later

A two-hour deviation

Two hours later

An hour and a half later (correct)

What is the first action you should take when a client requests an inspection time that is later than the inspector's earliest slot?

Check the size of the property. (C) Signup and view all the answers

Under what condition can an inspection be booked in Mobile when the inspector's schedule is full?

With Dave's approval. (C) Signup and view all the answers

For what type of structure is it most acceptable to deviate from the original schedule when a client requests a later time from the earliest slot?

Small Condo (D) Signup and view all the answers

What task must be completed once a deviated appointment is booked?

Text the inspector and make note in the booking. (C) Signup and view all the answers

If an inspection time is requested for the next day, what is true regarding time flexibility?

Flexibility is very high. (C) Signup and view all the answers

What service is explicitly noted as not being provided with these inspections?

add on services (B) Signup and view all the answers

What is the latest time slot that is always available, before any deviation might be required?

1pm (A) Signup and view all the answers

When a client requests an inspection time later than the last time slot of the day, what is the maximum allowable deviation without needing to reach out for approval?

One and a half hours (A) Signup and view all the answers

If a client requests an inspection time later than the first time slot of the day, what does the booking process require?

It needs to be individually assessed by an admin. (B) Signup and view all the answers

In the scenario where a client requests a later inspection time than the first slot, what type of property is more likely to be easily accommodated?

A small condo (C) Signup and view all the answers

When can an inspector appointment be fairly flexible when a customer requests changes?

When the booking is for the next day and the original time is at the end of the current day. (B) Signup and view all the answers

What action, besides booking, should be taken when a deviated appointment is scheduled for a time later than the last time slot?

Text the inspector and make a note in the booking. (D) Signup and view all the answers

If an inspector's last time slot is 3:00 PM, and a client requests a home inspection for 4:15 PM, is this within the allowed deviation?

Yes, it is less than the maximum allowed deviation. (A) Signup and view all the answers

If an inspector's first time slot is 9:00 AM, and a client requests a home inspection for 10:00 AM, what does the booking process require?

It needs to be assessed to see if the other clients will be affected (A) Signup and view all the answers

How flexible can scheduling appointments be when a customer is booking an appointment for the next day?

Very flexible, as the likelihood of filling other slots for that same day is very low. (B) Signup and view all the answers

What is the standard procedure for accessing a property for inspection that utilizes a Sentri-Lock box?

A one-day code is required for each individual inspector, but not for Riaan. (C) Signup and view all the answers

If a property is being sold 'For Sale By Owner' (FSBO), what additional step is required to gain access for an inspection?

The seller's contact information must be obtained for access arrangements. (A) Signup and view all the answers

Where are the internal notes pertaining to each inspection found by the inspector?

They are included on the inspector's booking confirmation. (D) Signup and view all the answers

What is the primary purpose of using cookies on the site mentioned in this text?

To analyze site traffic and improve Google’s provided services. (B) Signup and view all the answers

What is implied by using the site mentioned in the content?

The user consents to the site's use of cookies and associated data sharing with google. (A) Signup and view all the answers

At what time must all inspections requiring Chuck be scheduled?

7:00 AM (D) Signup and view all the answers

What action should be taken if a garage or outbuilding has a crawlspace?

Add a $50 foundation fee. (B) Signup and view all the answers

What should be done for homes over 5000 sq ft?

Confirm the duration with Courtney. (C) Signup and view all the answers

After providing a quote in Spectora, what is the next step?

Save information using Spectora Quote Form. (A) Signup and view all the answers

What is the procedure for an inspection on a detached garage?

Detached garages always include an additional charge. (B) Signup and view all the answers

Where should notes regarding access and attendance be recorded?

Internal notes box (A) Signup and view all the answers

When calculating the total square footage for a property with an unfinished basement, what should be included?

Unfinished basement square footage added to the main living area's square footage. (C) Signup and view all the answers

What action should be taken before rescheduling an inspection with a different inspector?

Remove the original inspector, then reschedule with the new inspector. (C) Signup and view all the answers

If a client requests a mold inspection and no visible mold is present, which service can still be completed?

An Air Quality Inspection. (D) Signup and view all the answers

For a triplex inspection, how should the additional unit fee be applied?

Add a Multi Unit fee, then manually edit the price to $100. (B) Signup and view all the answers

What should be done if a client or agent provides a list of concerns prior to an inspection?

Contact the inspector and/or Courtney with the list to ensure they know ahead of time. (C) Signup and view all the answers

What is the standard number of samples included in an Air Quality Inspection?

Three samples; two inside and one control sample outside. (A) Signup and view all the answers

Who is primarily responsible for scheduling Fortified Certificate Renewals?

The Simple Solutions office (D) Signup and view all the answers

Before passing a caller's information on, what specific details must be gathered?

Their name, phone number, and property address. (C) Signup and view all the answers

What is the primary purpose of the site's use of cookies?

To deliver services and analyze traffic. (A) Signup and view all the answers

What does the user's action of using the site imply, according to the content provided?

They consent to the use of cookies for service and analysis. (C) Signup and view all the answers

After gathering the information from a customer, where is it being passed in the context of this text?

It is passed to Courtney for confirmation. (D) Signup and view all the answers

What is the ultimate purpose of collecting the caller's information and sending a SMS message to Courtney?

To confirm pricing and schedule an inspection. (A) Signup and view all the answers

Study Notes

Appointment Time Flexibility

One-and-a-half-hour deviation allowed: If a client requests an inspection time later than the last available slot for the day, a booking is possible within a 1.5-hour window. Inform the inspector and note the deviation in the booking confirmation. Don't contact the inspector directly for this.
Flexibility dependent on first slot: If a client asks for a time later than the inspector's first available slot, careful consideration is needed, as it might disrupt their schedule.
Exceptions to first-slot rule: Inspections of smaller condos might allow later bookings without impacting subsequent inspections. Inspections near the end of the day or scheduling for the next day are also more flexible.
Mobile-only restriction: If Riaan's schedule is full, some inspections can occur in Mobile only, but Dave's approval is necessary before booking.
FSBO (For Sale By Owner) Information: Obtain seller contact information to gain access for FSBO homes.
Unfinished Basement Square Footage: Total square footage, including unfinished basements, should be added to the total listed area.
Additional Services (e.g., Multi-Unit): For duplexes, choose the residential inspection type; add a $50 Multi-Unit fee. For triplexes, choose the residential inspection type, and manually adjust the Multi-Unit fee to $100.

Inspection Time Constraints

Small Home Specifications (Mobile/Baldwin): Inspections of homes smaller than 2000 sq ft in Mobile and Baldwin can occur without add-on services, and include crawlspaces. Consult the Inspector Capabilities sheet for details.
Daily Limit: Inspectors can perform only one inspection per day.
- Predetermined time slots include 9 am, 10 am, 11 am, 12 pm, and 1 pm.
Prioritizing 8 AM: If an inspection is booked outside of the 8 am slot, ensure the 8 am time is blocked to prevent double-bookings.
Sentri-Lock: A one-day code is required for all inspectors (except Riaan) for security access. Inspectors are notified, and the relevant details are noted on their confirmation.
Mold Swab/Air Quality Inspections: Confirm client needs a Mold Swab Inspection (visible mold required) or an Air Quality Inspection (3 samples, 1 outside, 2 inside).
Fortified Certificate Renewals: Only Fortified Certificate Renewals are scheduled in-house. All other fortified inspection requests are passed to Courtney for pricing and scheduling with Chuck at 7 am.
New Construction: No inspection type for new construction; use Residential or Condo options.
Detached Garages: All detached garages require an additional inspection fee.
Garage/Outbuilding Crawlspaces: A $50 foundation fee is required for garages or outbuildings with crawlspaces.
Homes Over 5000 sq ft: Contact Courtney to confirm duration for homes over 5001 sq ft. Mark this on the order form.
Access Notes/Attendance Notes: Include all access and attendance notes in the Internal Notes section of the order form. This information will be carried over for the inspector on the confirmation.
Lists of Concerns: If clients/agents provide a list of concerns/known issues, share this with the inspector and/or Courtney.
Rescheduling: When rescheduling with a new inspector, remove the previous inspector and add the new one before rescheduling to ensure correct email notification.
Office Notes and Property Details: Include caller's name, phone number, and property address for Courtney via SMS. After completing a Spectora quote, save the information using the Spectora Quote Form. Do not schedule or save in Spectora. If a quote email is requested, compose the email using your work email account and the given template.
Additional Samples: If client requests additional samples, let them know the inspector will assess onsite and note the order.
Courtney Communication: Gather caller's name, phone number, and property address for Courtney via SMS to confirm pricing and schedule.

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Description

This quiz covers the protocols for scheduling inspection times, including flexibility within booking and specific considerations for clients. Learn about potential deviations, mobile-only restrictions, and how to manage inspector schedules effectively.