Total Home Info Site Quiz

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Questions and Answers

What is the preferred start time for home inspections when scheduling only one inspection per day?

2:00pm

8:00am (correct)

9:00am

1:30pm

What should be done if a realtor objects to the inspection starting before 9:00am due to the lockbox?

Accommodate the realtor and delay the start time by one hour.

Explain that the exteriors are inspected first and entering the house will be at or after 9:00am. (correct)

Only allow a delay if the inspector is not already scheduled for another inspection.

It is always acceptable to delay the start time by one hour to accommodate a realtor's request.

Who is responsible for confirming deviations from the scheduled time or distance of an inspection?

Mike (correct)

The inspector

Craig

Chris

Who is to drop or pick up radon if outside of the inspection date/time?

Chris Wolter (A) Signup and view all the answers

What are the preferred scheduling times for a second inspection, when a Radon pick-up is also scheduled?

8:00am or 1:30pm, with a 2:00pm start time if the Radon pick-up is scheduled for 1:30pm. (D) Signup and view all the answers

Who should you contact directly for access if a property is new construction?

The Builder Rep (A) Signup and view all the answers

In the case of a For Sale By Owner (FSBO) property, whom should you contact for access?

The Seller (C) Signup and view all the answers

If a property is listed, who is your primary contact for scheduling access?

The Listing Agent (A) Signup and view all the answers

What should you do if you want to inspect a property that is not currently listed?

Contact the Seller (B) Signup and view all the answers

What must be added to each applicable order for Sewer Scope inspections?

Sewer Scope Inspector (D) Signup and view all the answers

If Radon is dropped 48 hours before the inspection, what is the required action regarding Radon Pick Up?

No action is needed for Radon Pick Up. (B) Signup and view all the answers

What is required for payment when scheduling early radon drops?

Payment must be made prior to early radon drops. (A) Signup and view all the answers

What should you do if someone has not responded in a chat for more than 2 minutes?

Confirm their presence by asking if they are still there (B) Signup and view all the answers

When scheduling a Pre-Listing Inspection, what essential information must be collected from the client?

Payment at the time of scheduling (A) Signup and view all the answers

How is access handled for Arrow Exterminating when a termite inspection is conducted outside of the scheduled inspection time?

Obtain their own access to the property (B) Signup and view all the answers

What must be ensured regarding attachments when third-party reports are not yet fulfilled?

Only send the reports after all requirements are met (B) Signup and view all the answers

How should you handle an unscheduled inspection that has not been booked?

Change Inspector to 'ISN Open Inspections' (B) Signup and view all the answers

Study Notes

Inspection Scheduling Guidelines

Radon Pick-ups: Chris handles all radon pickups, scheduled 2 days after the request, at 1:30 PM. Access must be arranged beforehand for Chris. Payment for early radon drops is required.
Communication: Any schedule changes or distance confirmations need Mike's approval via text message, not the inspector.
Flexible Start Times: Modifying start times is possible if the inspector has no afternoon schedule or the week is light. If an afternoon inspection is already scheduled, adjusting the start time might not be possible due to time constraints. Priority is maximizing inspections while ensuring inspectors can complete work properly.
Lockbox Access: Inspections typically begin exterior and do not enter homes until 9:00 AM, due to lockbox access limitations. Requests to push start times back by one hour for lockbox issues are generally not acceptable, as it may delay the second inspection. Inspections can start at 8:00 am if access to the property is not allowed until after 9:00 am.
Flexibility: Flexibility in scheduling is more common during slow winter months, when inspectors might only do 1 inspection per day. During peak seasons (spring/busy periods), flexibility is restricted to accommodate 7-10 inspections per inspector per week.
Online Orders: Pre-existing online orders are auto-scheduled, and treated as unscheduled orders. Follow up with the scheduler for access and use the Inspector Fees & QC forms.
Communication Protocol: Open all communications with "Thank you for contacting Total Home Consultants this is ---. How may I assist you today?". Confirm ongoing chats every 2 minutes to avoid interruptions (if no reply, end the chat after two additional minutes and provide the phone number for further communication).
Third-Party Reports: Upload 3rd party reports as attachments. Only send manually to clients and Listing Agents if paid in full, the service agreement is signed, and the report was sent previously. Otherwise, attachments will be included in the report when all requirements are met.
Unscheduled Inspections: Unscheduled inspections must be left on "ISN Open Inspections" so all quotes will appear on the calendar.
Pre-Listing Inspections: Payment must be collected at the time of scheduling a pre-listing inspection. Collect the client's current mailing address and date of birth (if possible).
Attached Garages: Garages attached by a breezeway are considered attached garages.
Sprinkler Systems: An additional charge is required for sprinkler system inspections. Verify the Sprinkler service on the services tab to generate a fee on the fees tab.
Contact Information: Contact the Listing Agent directly if the property is listed. Contact the Builder Rep if the property is a new construction home. Contact the Seller if the property is FSBO or not currently listed.

Additional Inspections

Two Inspections Per Day (Small Homes): A second inspection can be scheduled if both properties are under 3,000 sq ft and within a 30-minute drive of each other. This is a possible option if Craig is fully booked for the day.
Radon & Other Homes (Same Area): A second inspection can be scheduled if the radon pickup is in the same area (30 mins) of the first inspection.
Time Slots: Inspections are prioritized at 8:00 AM for single-day inspections. If a radon pickup and a second home inspection are scheduled at the same time, the second inspection can be scheduled at 1:30 PM or 2:00 PM.
Termite Inspections: Termite inspections are included freely with full home inspections (not applicable for new, pre-listing, or standalone inspections) carried out by Arrow Exterminating. Arrow Exterminating accesses properties independently. Add "Termite Inspector" to orders.
Sewer Scope Inspections: Sewer scope inspections are performed by 3rd Party Sewer Consultants. Obtain 3rd party confirmation, and add "Sewer Scope Inspector" to applicable orders. Sewer Consultants access properties independently.
Radon Schedule: Add a "Radon Technician" as an additional inspector when Radon is included. Schedule the radon pickup 2 days later at 1:30 PM if collected during the inspection and select Chris Wolter. If the pickup is on a different day, schedule both the radon drop and pickup 48 hours apart. 48 hours prior, radon is picked up during the inspection so no "Radon Pick Up" event is required.

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Description

This quiz covers the key guidelines for scheduling inspections, including procedures for radon pickups, communication protocols, and flexibility of start times. Learn the essential steps for ensuring inspections are conducted efficiently while addressing any access issues. Perfect for those involved in property inspections and scheduling.