Semper Fi Info Site Quiz

<p>Delete it to avoid confusion. (C)</p> Signup and view all the answers

<p>Have the inspector start outside at 9 or 9:30 AM and go inside at 10 AM. (B)</p> Signup and view all the answers

<p>Approve deviated start times if they make sense. (B)</p> Signup and view all the answers

<p>9 AM (B)</p> Signup and view all the answers

<p>In the notes section for the inspector. (C)</p> Signup and view all the answers

<p>The inspector must have completed at least one inspection that day. (A)</p> Signup and view all the answers

<p>Offer that the inspector arrives earlier to inspect the exterior, and enter at 10 AM. (A)</p> Signup and view all the answers

<p>Add another online scheduler spot that starts an hour after the inspection ends but remove it after the day passes. (B)</p> Signup and view all the answers

<p>Later start times are not a problem and should be approved. (A)</p> Signup and view all the answers

<p>Requests between 9 AM and 12 PM are acceptable and should be approved. (A)</p> Signup and view all the answers

<p>5:30pm (A)</p> Signup and view all the answers

<p>The exact time the inspector can go inside. (D)</p> Signup and view all the answers

<p>Approve the start time without further action. (A)</p> Signup and view all the answers

<p>Reach out directly to the Listing Agent (C)</p> Signup and view all the answers

<p>Every day between 6am and 9pm (D)</p> Signup and view all the answers

<p>Danny Smith (B)</p> Signup and view all the answers

<p>9am (C)</p> Signup and view all the answers

<p>Semper Fi Home Inspections (D)</p> Signup and view all the answers

<p>20-30 minutes (A)</p> Signup and view all the answers

<p>Set the inspector to 'Quote Only' if they don't book (A)</p> Signup and view all the answers

<p>Contact the person who started the order to confirm and finalize (A)</p> Signup and view all the answers

<p>&quot;Thank you for contacting Semper Fi Home Inspections, this is --- How may I assist you today?&quot; (D)</p> Signup and view all the answers

<p>Reach out to confirm they are still there, saying something like 'I have not heard from you, are you still with me'. (A)</p> Signup and view all the answers

<p>End the chat, stating 'Due to no response I will need to end this chat, if you wish to chat with us further feel free to reach out here or contact us directly by calling 682-351-2267' (A)</p> Signup and view all the answers

<p>The OID, client's name, email, and phone number (D)</p> Signup and view all the answers

<p>3rd party commercial roofing inspection (A)</p> Signup and view all the answers

<p>Tarrant Roofing (C)</p> Signup and view all the answers

<p>ProCo Roofing (B)</p> Signup and view all the answers

<p>Calculate a Preliminary Quote and receive approval from Management (D)</p> Signup and view all the answers

<p>4 slots (C)</p> Signup and view all the answers

<p>When the price is auto-calculated in blue after selecting from a drop-down menu (D)</p> Signup and view all the answers

<p>Contact Leland to determine the best inspector to schedule with. (B)</p> Signup and view all the answers

<p>Customer Service Form (B)</p> Signup and view all the answers

<p>When the client bundles services totaling $500 or more. (D)</p> Signup and view all the answers

<p>Danny (A)</p> Signup and view all the answers

<p>Re-Inspections &amp; Repair Verification (A)</p> Signup and view all the answers

<p>Inspectors need to have completed one full inspection before being assigned a second, unless specifically requested. (B)</p> Signup and view all the answers

<p>9:00 AM (A)</p> Signup and view all the answers

<p>Never, unless specifically requested by the client. (C)</p> Signup and view all the answers

<p>Inform them that a Termite Inspection would be required. (A)</p> Signup and view all the answers

<p>The total square footage including any unfinished basement square footage. (B)</p> Signup and view all the answers

<p>Reach out to the assigned inspector to discuss the potential need for additional time. (C)</p> Signup and view all the answers

<p>The need for a Tarrant Roofing inspection if applicable. (B)</p> Signup and view all the answers

<p>Contact the inspector to determine if Tarrant will be required and follow procedures for adding 3rd party roofing (A)</p> Signup and view all the answers

<p>Call Tarrant's office directly to confirm the appointment. (B)</p> Signup and view all the answers

<p>Manually send the email to request the Tarrant inspection, using the order's blue action button. (B)</p> Signup and view all the answers

<p>A termite inspection, septic test and well water test if present on the property. (A)</p> Signup and view all the answers

<p>Termite inspections of detached structures are always required, even if client does not include it from the inspection. (A)</p> Signup and view all the answers

<p>Termite inspections are usually not recommended due to the low probability of an infestation. (D)</p> Signup and view all the answers

<p>Have them email the form to <a href="mailto:[email protected]">[email protected]</a>. (B)</p> Signup and view all the answers

<p>Move it back to quote only. (D)</p> Signup and view all the answers

<p>All spots are first come first serve. (D)</p> Signup and view all the answers

<p>Send a follow up quote email the next day including a $20 coupon. (C)</p> Signup and view all the answers

<p>Send them a service agreement without the 3rd party service providers. (D)</p> Signup and view all the answers

<p>5:30 pm (B)</p> Signup and view all the answers

<p>Only re-inspect whichever specific major system was off, noting that in the order. (D)</p> Signup and view all the answers

<p>Only when the caller specifically asks about bundles. (B)</p> Signup and view all the answers

<p>Select 'Apply Pricing' within the pricing box. (C)</p> Signup and view all the answers

<p>When a Silver bundle is selected and 'Do you need a termite inspection?' is set to YES. (A)</p> Signup and view all the answers

<p>The online scheduler and automated upgrade offers. (C)</p> Signup and view all the answers

<p>Set the termite inspection fee to $99.50 (B)</p> Signup and view all the answers

<p>Residential Warranty Services (RWS) (D)</p> Signup and view all the answers

<p>Through a link on the Semper Fi Home Inspections website. (D)</p> Signup and view all the answers

<p>If Semper Fi Home Inspections performs their home inspection. (A)</p> Signup and view all the answers

<p>Home Security, Electricity, and Municipal Utilities. (C)</p> Signup and view all the answers

<p>A concierge service to find the best rates on home services. (D)</p> Signup and view all the answers

<p>Lower rates than competitors and additional incentives. (A)</p> Signup and view all the answers

<p>3-7 days before closing (A)</p> Signup and view all the answers

<p>Using the website <a href="http://www.residentialwarrantyservices.com">www.residentialwarrantyservices.com</a> (C)</p> Signup and view all the answers

Scheduling services at a time other than 5:30 PM.

A period where there are fewer requests for services.

A service that is scheduled independently from other services.

Adding extra scheduling slots for potential later start times.

An online tool for scheduling services.

The period between the end of a morning service and the start of an afternoon service.

The time when a service starts.

Allowing an inspector to arrive early and start outside the house, avoiding entry until the client's preferred time.

Inspectors must have at least one inspection scheduled for the day before they can be assigned a second one.

Ensuring that the added online scheduler spots for deviated start times are removed after the day is over.

A type of inspection, like a termite or sewer inspection, that is not included in a standard home inspection.

When clients want to start the inspection at a later time, but may accept the inspector arriving earlier to prepare outside.

The practice of approving deviated start times during slower periods, like winter, to avoid losing clients to competitors.

The process of gaining access to an Opendoor property for a home inspection.

A special rule for condo inspections at a specific Opendoor property in Fort Worth, Texas.

An inspector's unique identification that must be provided when requesting access to an Opendoor property.

The primary contact for scheduling inspections and resolving access issues.

The company responsible for conducting home inspections for Opendoor properties.

Tarrant Roofing is the primary inspector, followed by ProCo Roofing as a second option, then Dustin Allen or Humberto Contreras as backup.

The initial cost estimate for the inspection, excluding additional services.

Fill out the ISN order form with the available information, leaving the fees blank until after calculating a preliminary quote and receiving approval from management.

The number of home inspection slots that a commercial inspection would occupy.

The total square footage of the property, accounting for unfinished basements.

Any additional services requested by the client, such as termite inspections, well water testing, or sewer camera inspections.

Any deviation from the original start time of 8am must be approved by Danny, not by the inspector.

A fund offered to incentivize clients to bundle services or spend over $500, subject to the order total being at least $500.

Access to a property requires checking for approved or requested access through ShowingTime, BrokerBay, etc., and cancelling the access request after the inspection.

Use the ISN template 'Notices of complaint received - Customer Service Form' and send it to the client/agent.

Direct the client to the Warranties page for information on warranty-related complaints.

Do not proactively offer additional services to clients who call in for a quote or booking. Instead, direct them to the confirmation email for information on additional services.

If the property is larger than usual, reach out to the inspector and ask about an extended time estimate.

Adding a second home inspector is Danny's decision, not the scheduler's.

When rescheduling an inspection with a different inspector, confirm if Tarrant Roofing is still needed.

Tarrant's office closes at 3 pm EST on Fridays, so contact them directly before this time for weekend inspections.

VA loans always require a termite inspection and additional inspections like septic and well if present.

Even without a separate inspection request, VA loans require a termite inspection of detached structures.

New constructions should recommend against termite inspections, but they can be added if clients request or a VA loan is used.

Builder Forms are sometimes needed for New Construction Inspections, so request the form from the client via email.

For Multi-Family Homes, move termite inspections that won't be scheduled back to Quote Only.

Always try to get an email address and send the quote via email after the phone call.

Send a Quote Follow Up Email with a $20 coupon to clients who haven't signed the service agreement.

Clients can opt out of 3rd party service providers by asking for an agreement without them.

All standalone inspections with Semper Inspectors are booked at 5:30 pm, with approval needed from Danny for earlier times.

Stand-Alone Well Bacteria Testing is only available Monday-Thursday and has a separate Fee Line.

Re-inspections, Repair Verification Inspections, and Clear Termite Reports are booked at 5:30 pm with Danny's approval needed for earlier times.

If the 'Termite Inspection' fee is listed as $199, change it to $99.50 when a bundle is selected and the client wants a termite inspection.

When a client requests a bundle, use the online scheduler and automated upgrade offers to present the bundle options without mentioning them verbally.

During slow periods (like winter), consider approving deviated start times to avoid losing clients to competitors.

A 14-month home warranty that provides coverage for repairs to various home systems and appliances. Clients can extend the warranty beyond the initial 12 months by purchasing it from Semper Fi Home Inspections.

A third-party service that partners with Semper Fi to offer clients discounted rates on various home services like TV, internet, phone, home security, electricity, and municipal utilities.

A free service provided to clients who purchase a home inspection from Semper Fi. They can set up services with Home Service Essentials to get the best rates on various home services.

A scheduling window designed to allow for a smooth transition for clients who are closing on a home. The recommendation is to set up appointments 3-7 days before closing, allowing for a seamless transfer of services.

The practice of offering bundled services to clients to incentivize them to spend more. Clients who spend over $500 are eligible for a Flex Fund, which encourages them to combine services for a better deal.