Semper Fi Info Site Quiz

What is the standard scheduled time for stand-alone services?

During slower periods, what approach should be taken regarding deviated start times?

What is the required action when scheduling a service that starts at 10 AM and ends at 1 PM?

What should be done with the extra online scheduler spot after the service day passes?

If a client wants a 10 AM start time but doesn't want anyone inside until 10 AM, what solution can be offered?

What should you do if a client requests any deviated start time?

What is the latest acceptable start time without needing an additional scheduler spot?

Where should the agreed-upon solution to an inspection, like starting outside first be documented?

What is the primary requirement before scheduling an inspector for a second inspection in a day?

When a client requests a 10 AM start time and does not want anyone inside until then, what is a possible solution?

When scheduling a deviated start time that begins at 10AM for example and ends at 1PM, what action is required on the online scheduler?

During slower periods, what is the scheduling preference regarding later start times?

If there are requests with start times between 9 AM and 12 PM, how should they be handled?

What specific time at the end of the day is a stand alone service scheduled for?

What information is required in the notes if an inspector arrives early to inspect the exterior but doesn't enter until the stated time?

What is the best course of action with a client requesting a later start time during the slower winter season?

What should the inspector do if they cannot obtain access using the provided options?

When can inspectors access Opendoor homes without an appointment?

What name should be provided if the inspector's name is requested?

What is the earliest time that inspections can start at the property located at 201 W Lancaster, Fort Worth TX 76102?

What should be mentioned as the company name when asked?

After receiving an 'Order is Started' email, how long should you typically wait before following up if the 'Order is Completed' email has not been received?

If a client selects 'Yes, I only want a quote or to see availability', what is the next step after contacting them?

What action should you take if you do not receive an 'Order is Completed' email within 20-30 minutes after an 'Order is Started' email?

When beginning a chat with a client, what is the appropriate opening?

If a chat client has not responded for more than 2 minutes, what should you do?

After sending the 'I have not heard from you' message, what action should be taken if the client doesn't respond within an additional 2 minutes?

What information should you send to Danny when you receive a request for a commercial inspection?

What additional service is required for ALL commercial inspections?

What is the first-choice inspector assigned for every commercial inspection?

If Tarrant Roofing is unavailable, which company should be assigned as the second option for a commercial inspection?

What action should be taken before filling out the 'Fees' tab on the ISN order form for a commercial inspection?

How many inspection slots would a commercial inspection that takes two inspectors all day occupy?

When should the 'COMMERCIAL - Inspection Fee' be filled out in the ISN order form?

If scheduling a commercial inspection after 9 PM EST, what additional step should be taken?

If a client has a complaint about their inspection, what form should be used to respond?

Under what circumstances can a client be offered Flex Fund?

Who must approve any requests to deviate from the original 8am start time of an inspection?

For which services MUST payment be taken at the time of booking?

What is a rule regarding scheduling a second inspection for the day for any inspectors?

What is the earliest time that inspections can start for condos at the property located at 201 W Lancaster, Fort Worth TX 76102?

When should additional services be proactively offered to a client?

What should you do before scheduling if a client is using a VA loan?

What information should be included when calculating the total square footage of a house for an inspection?

What is the first step to take when you realize a property is unusually large?

If rescheduling an inspection with another inspector, what must be re-confirmed?

If a home has two or more stories, what action regarding Tarrant Roofing is mandatory?

What is the required method to contact Tarrant Roofing after 3pm EST on a Friday for a weekend inspection?

What action should be taken if the inspector's emails have already been sent and Tarrant needs to be added?

What specific tests are required for VA loans if a property has a septic system or well?

For VA loans, regarding detached structures, what is the company's policy on termite inspections?

What is the general recommendation regarding termite inspections on new construction homes?

If a client mentions that a builder form is needed, what should you do?

When dealing with termite inspections for multi-family homes, what action should be taken if the inspection does not get scheduled, after moving it to an inspector to see the distance?

What should you inform the potential client when they say they will call back later?

If assigned an incomplete order, what follow-up action is required?

If a client wishes to not sign the service agreement that includes 3rd party services, what alternative can be offered?

What is the standard scheduled booking time for all standalone inspections with Semper inspectors, if no approval from Danny is acquired?

When booking a re-inspection of major systems, what consideration should be made?

When should bundles be mentioned to a caller?

After selecting a bundle, which action must you take to apply pricing?

If a 'Termite Inspection' fee is normally $199, under what condition would it be set to $99.50?

Which tool is primarily used to offer bundled deals?

How should you adjust a price if a bundle is selected which also includes an individual termite inspection request?

Who should clients contact for questions about their 14-month home warranty?

How can a client purchase a 14-month home warranty?

How could a client gain two free months of coverage with their 14-Month Home Warranty?

Besides phone and internet, what other services can Home Service Essentials assist clients with?

What does Home Service Essentials offer at no charge to the client?

What is a benefit of setting up internet and TV services through Home Service Essentials?

Ideally, when should clients schedule their Home Service Essentials appointments before closing?

What is the primary method offered for filing a claim for 14-Month Home Warranty policy holders?