IBB Info Site Quiz

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Questions and Answers

What is the ideal time to start inspections to avoid traffic?

  • Before 9am
  • By 10am (correct)
  • After 4pm
  • At noon

What is the primary concern that limits inspections to one per day?

  • The time required for the inspection
  • The complexity of reports (correct)
  • Availability of inspectors
  • Traffic conditions

What is the recommended time slot for inspections?

  • 9am
  • 2pm (correct)
  • 4pm
  • 6pm

What happens if inspections start later than 4pm?

<p>Exterior inspections cannot be done (B)</p> Signup and view all the answers

What is the least ideal starting time for an inspection if a long drive is involved?

<p>Early morning (B)</p> Signup and view all the answers

Who should be present during a property inspection, according to the provided information?

<p>A real estate agent or their assistant (C)</p> Signup and view all the answers

Why does the Realtor Association recommend having the listing agent present during inspections?

<p>To protect the listing agent from liability (A)</p> Signup and view all the answers

Based on the provided information, does an agent or their assistant need to be present during inspections of properties listed by an agent?

<p>No, only if the property is listed with an agent (D)</p> Signup and view all the answers

What is the main purpose of specifying the need for an agent or their assistant to be present during inspections?

<p>To manage potential liability during inspections (B)</p> Signup and view all the answers

How does the provided information differentiate between inspections of properties listed with an agent and properties not listed with an agent?

<p>The presence of an agent or their assistant is only required for properties not listed with an agent (B)</p> Signup and view all the answers

Which counties are eligible for radon testing?

<p>Montgomery, Frederick, and Howard (D)</p> Signup and view all the answers

Who is responsible for dropping off the radon monitor?

<p>Bob or Welmoed. (B)</p> Signup and view all the answers

What is the turnaround time for a radon report?

<p>3-5 business days. (D)</p> Signup and view all the answers

What is the flat rate for a Pre-Offer Consultation?

<p>$285. (D)</p> Signup and view all the answers

What type of inspection should be selected when booking a Pre-Offer Consultation?

<p>Pre-Offer Consultation. (A)</p> Signup and view all the answers

What is the extra fee for a home inspection on a Sunday?

<p>$100. (A)</p> Signup and view all the answers

How should square footage be rounded when calculating inspection time?

<p>Round up to the nearest thousand. (D)</p> Signup and view all the answers

Which email template should be used when a builder requests insurance information?

<p>Insurance Package Template. (B)</p> Signup and view all the answers

What action should be taken if an online order is started but not completed?

<p>Follow up with the person who started the order to see if they want to schedule, or if they have any questions. (B)</p> Signup and view all the answers

If a customer initiates a chat and does not respond for more than four minutes total, what should the agent do?

<p>Reach out at 2 minutes, and if there is no response at 4 minutes, end the chat stating they can reach out again. (A)</p> Signup and view all the answers

What is the latest time a full home inspection can be scheduled for the next day with Bob or Welmoed without needing special approval?

<p>2:00 PM (A)</p> Signup and view all the answers

When must the service agreement be signed before an inspection?

<p>No later than the day before the inspection. (A)</p> Signup and view all the answers

A home is listed as 1500 sq ft. It has an unfinished basement of 600 sq ft. What is the total square footage to use for the order?

<p>2100 sq ft (C)</p> Signup and view all the answers

What is the cancellation fee for a home inspection if the inspection fee is $400 with an additional $50 Radon add-on?

<p>$200 (B)</p> Signup and view all the answers

Under what condition will a metal or aluminum shed be inspected?

<p>If it has power running to it or by specific request. (A)</p> Signup and view all the answers

If you are scheduling an inspection at a multi-family property such as a duplex how many work orders are needed?

<p>A separate work order for each unit. (D)</p> Signup and view all the answers

If a homeowner in Baltimore, MD wants to schedule a Pre-Offer Consultation, what is the appropriate action?

<p>Direct them to ASHI.org to find a qualified inspector in their area. (A)</p> Signup and view all the answers

What specific information should be collected from a caller requesting a Pre-Offer Consultation?

<p>Name, phone number, property address, and type of inspection needed. (A)</p> Signup and view all the answers

Which type of inspections are NOT handled by Bob?

<p>Commercial Inspections. (C)</p> Signup and view all the answers

For clients in areas outside of Bob's service area, like Washington DC, what is the recommended resource for finding a local inspector?

<p>The American Society of Home Inspectors (ASHI) website. (D)</p> Signup and view all the answers

What should you advise a client who wants a Pre-Offer Consultation for a property in Annapolis, MD?

<p>Refer them to the ASHI.org website to find a qualified inspector in their area. (C)</p> Signup and view all the answers

Flashcards

Report Writing and Time

The report writing part of the inspection is time-consuming.

Ideal Inspection Time

The ideal starting time for inspections is between 10 am to 4 pm, allowing sufficient daylight for exterior inspections.

One Inspection Per Day

Only one full inspection should be scheduled per day due to the time required for report writing.

Large Houses

Larger houses (4,000 sq. ft. or more) may take longer, potentially requiring multiple days for completion, affecting schedule flexibility.

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Scheduling Flexibility

Scheduling flexibility is important, but the 2 pm slot is a recommendation to avoid double-booking.

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Combo Lock Access

A combo lock can be used to access a property, but an agent or their assistant should be present to unlock it.

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Listing Agent Presence

The listing agent should be present during an inspection, as they are legally liable for the property.

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Agent Access for Listed Properties

If a property is listed with an agent, there's no need to obtain access for the agent or their assistant.

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Realtor Association Recommendation

The Realtor Association recommends that the listing agent be present during inspections.

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Listing Agent's Liability

The listing agent's presence during an inspection ensures liability is covered.

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Service Agreement

A service agreement must be completed before the inspection. This document outlines the terms of the inspection and protects both the inspector and the client.

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Total Square Footage

Unfinished areas like basements should be included in the total square footage calculation, even if they are not part of the livable space.

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Multi-Family Inspection

A separate work order must be created for each unit in a multi-family property. This allows for separate billing and avoids confusion.

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Bob and Welmoed Schedule

Inspectors Bob and Welmoed can only do one full inspection per day. They have preferred start times of 10 am and 2 pm, but appointments can be scheduled at 10 am, 11 am, 12 pm, 1 pm, or 2 pm with no need for approval.

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Radon Testing

Radon testing can be scheduled on the same day as a full inspection. It does not require a separate day like a full inspection.

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Next Day Scheduling

The latest time to schedule a full inspection for the next day is 2pm. This allows for sufficient time for report writing and ensures the inspector can effectively complete the inspection.

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Cancellation Fee

The cancellation fee is 50% of the Home Inspection Fee, excluding additional services (add-ons).

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Shed Inspection

A metal or aluminum shed will be inspected only if it has electricity running to it or if specifically requested by the client.

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Radon Testing Counties

Radon testing is offered in Montgomery, Frederick, and Howard counties only.

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Radon Testing Process

Radon testing is conducted by a third-party vendor, with monitors delivered by Bob or Welmoed and picked up by the lab after the inspection.

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Water Testing Timeline

Water testing results are provided within 3-5 business days, useful for identifying water leaks.

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Pre-Offer Consultation Inspection

The "Pre-Offer Consultation" inspection type should be chosen for a $285 flat rate inspection that checks for water leaks and does not include a report or tools.

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Inspection Duration and Fees

The inspection lasts approximately 2 hours per 1000 square feet of the house, with an extra $50 fee for Saturdays and $100 for Sundays.

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Insurance Package Template

Use the "Insurance Package" email template in ISN when a builder requests the inspector's insurance and licensing information.

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Sale Price and Inspection Cost

The sale price of the home helps determine the inspection cost based on the age, square footage, and features of the house.

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Pricing Matrix and Inspection Cost

The inspector uses a pricing matrix that considers the age, square footage, and sale price to calculate the inspection cost and compensate for unusual features.

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Commercial Inspections

Bob does not offer commercial inspections and recommends contacting the American Society of Home Inspectors (ASHI) for referrals.

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Pre-Offer Consultation

Consultations are free and involve gathering information about the property and the inspection needed.

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Out-of-Area Clients

Maryland residents of Annapolis, Washington DC, Baltimore, and all of Virginia are outside of Bob's service area. Refer them to ASHI to find a local inspector.

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Scheduling Consultations

Bob will schedule consultations himself, so collect the caller's name, phone number, property address, and inspection type.

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Radon Testing Availability

Radon testing is available in Montgomery, Frederick, and Howard counties in Maryland, with a separate fee.

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Study Notes

Inspection Schedule Flexibility

  • Flexible start times are acceptable, but ideally later than 9am to avoid traffic. 10am is a good option.
  • Starting early is undesirable, especially with long drives.
  • Only one inspection per day, as the report writing is the limiting factor.
  • Inspections including nearby radon testing are fine. Other tasks require notification via SMS.
  • An agent or agent's assistant must be present for inspections if the property has a listing agent. Access does not need to be obtained if the property is NOT listed with an agent.
  • The Realtor Association recommends the listing agent be present due to liability concerns.
  • Follow up on all online orders. Completed online orders are auto-scheduled.
  • Add the order to inspector fees using the inspector fee form.
  • For incomplete online orders, follow up to confirm scheduling or questions. Add to incompletes if scheduling is not confirmed.
  • Pre-offer consultations (Walk and Talk): Gather caller's name, phone number, address, and inspection needs. Text this information to Bob, who will schedule the consultation.
  • 2pm is a suggested start time; this avoids double-booking.
  • Acceptable start times are generally between 10am and 4pm.
  • Start times later than 4pm hinder exterior inspections.
  • Very large houses (over 4,000 sq ft) can extend work past 8pm, delaying the report and impacting morning inspections the next day.
  • Bob and Welmoed only do 1 inspection per day. Their preferred start time is either 10am or 2pm, but a full inspection can be scheduled at 10am, 11am, 12pm, 1pm, or 2pm without approval.
  • Radon does not count as a full inspection and can be booked on the same day as a full inspection.
  • Service agreement must be signed prior to inspection; keep or add scheduled orders to Order Follow Up to ensure the SA is signed by the day before.
  • Unfinished basement square footage: calculate total square footage.
  • Cancellation fee is 50% of the home inspection fee (excluding add-ons).
  • Metal or aluminum sheds are inspected only if it has power or by specific request.
  • Multi-family properties (duplex, triplex, fourplex) require a separate work order per unit.
  • Radon testing is available only in Montgomery, Frederick, and Howard counties.
  • Radon testing is provided by a third-party vendor.
  • Bob or Welmoed will drop off radon monitor during inspection.
  • The lab will arrange pick-up after inspection.
  • Inspections are available Monday through Thursday.
  • Report turnaround time is 3-5 business days.
  • Water testing results are provided within the timeline.
  • Pre-offer consultation is the inspection type for water leak inspections.
  • This inspection does not include a report, and no tools are used.
  • Flat rate of $285 for 2 hours; roof and electrical panel access not included.
  • Saturday inspections have a $50 fee; Sunday inspections a $100 fee.
  • Sales price information is used in a pricing matrix, considering home age, square footage, and sale price. The specifics are used to accurately estimate the inspection time based on the home and its complexity.
  • Chat Communication: Follow up every 2 minutes with client during chat if no response. If no response in 4 minutes, end the chat offer to call for continuation.
  • Always begin all interactions with a standardized greeting.
  • Commercial Inspections: Bob does not perform commercial inspections. Refer callers to the referral list for commercial inspectors if needed.
  • Geographic Limitations: Annapolis MD, Washington DC, Baltimore MD, and all of Virginia are outside Bob's service area. Refer callers to www.ASHI.org to find inspectors in their area.

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