Podcast
Questions and Answers
What is the ideal time to start inspections to avoid traffic?
What is the ideal time to start inspections to avoid traffic?
What is the primary concern that limits inspections to one per day?
What is the primary concern that limits inspections to one per day?
What is the recommended time slot for inspections?
What is the recommended time slot for inspections?
What happens if inspections start later than 4pm?
What happens if inspections start later than 4pm?
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What is the least ideal starting time for an inspection if a long drive is involved?
What is the least ideal starting time for an inspection if a long drive is involved?
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Who should be present during a property inspection, according to the provided information?
Who should be present during a property inspection, according to the provided information?
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Why does the Realtor Association recommend having the listing agent present during inspections?
Why does the Realtor Association recommend having the listing agent present during inspections?
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Based on the provided information, does an agent or their assistant need to be present during inspections of properties listed by an agent?
Based on the provided information, does an agent or their assistant need to be present during inspections of properties listed by an agent?
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What is the main purpose of specifying the need for an agent or their assistant to be present during inspections?
What is the main purpose of specifying the need for an agent or their assistant to be present during inspections?
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How does the provided information differentiate between inspections of properties listed with an agent and properties not listed with an agent?
How does the provided information differentiate between inspections of properties listed with an agent and properties not listed with an agent?
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Which counties are eligible for radon testing?
Which counties are eligible for radon testing?
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Who is responsible for dropping off the radon monitor?
Who is responsible for dropping off the radon monitor?
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What is the turnaround time for a radon report?
What is the turnaround time for a radon report?
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What is the flat rate for a Pre-Offer Consultation?
What is the flat rate for a Pre-Offer Consultation?
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What type of inspection should be selected when booking a Pre-Offer Consultation?
What type of inspection should be selected when booking a Pre-Offer Consultation?
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What is the extra fee for a home inspection on a Sunday?
What is the extra fee for a home inspection on a Sunday?
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How should square footage be rounded when calculating inspection time?
How should square footage be rounded when calculating inspection time?
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Which email template should be used when a builder requests insurance information?
Which email template should be used when a builder requests insurance information?
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What action should be taken if an online order is started but not completed?
What action should be taken if an online order is started but not completed?
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If a customer initiates a chat and does not respond for more than four minutes total, what should the agent do?
If a customer initiates a chat and does not respond for more than four minutes total, what should the agent do?
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What is the latest time a full home inspection can be scheduled for the next day with Bob or Welmoed without needing special approval?
What is the latest time a full home inspection can be scheduled for the next day with Bob or Welmoed without needing special approval?
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When must the service agreement be signed before an inspection?
When must the service agreement be signed before an inspection?
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A home is listed as 1500 sq ft. It has an unfinished basement of 600 sq ft. What is the total square footage to use for the order?
A home is listed as 1500 sq ft. It has an unfinished basement of 600 sq ft. What is the total square footage to use for the order?
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What is the cancellation fee for a home inspection if the inspection fee is $400 with an additional $50 Radon add-on?
What is the cancellation fee for a home inspection if the inspection fee is $400 with an additional $50 Radon add-on?
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Under what condition will a metal or aluminum shed be inspected?
Under what condition will a metal or aluminum shed be inspected?
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If you are scheduling an inspection at a multi-family property such as a duplex how many work orders are needed?
If you are scheduling an inspection at a multi-family property such as a duplex how many work orders are needed?
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If a homeowner in Baltimore, MD wants to schedule a Pre-Offer Consultation, what is the appropriate action?
If a homeowner in Baltimore, MD wants to schedule a Pre-Offer Consultation, what is the appropriate action?
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What specific information should be collected from a caller requesting a Pre-Offer Consultation?
What specific information should be collected from a caller requesting a Pre-Offer Consultation?
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Which type of inspections are NOT handled by Bob?
Which type of inspections are NOT handled by Bob?
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For clients in areas outside of Bob's service area, like Washington DC, what is the recommended resource for finding a local inspector?
For clients in areas outside of Bob's service area, like Washington DC, what is the recommended resource for finding a local inspector?
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What should you advise a client who wants a Pre-Offer Consultation for a property in Annapolis, MD?
What should you advise a client who wants a Pre-Offer Consultation for a property in Annapolis, MD?
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Study Notes
Inspection Schedule Flexibility
- Flexible start times are acceptable, but ideally later than 9am to avoid traffic. 10am is a good option.
- Starting early is undesirable, especially with long drives.
- Only one inspection per day, as the report writing is the limiting factor.
- Inspections including nearby radon testing are fine. Other tasks require notification via SMS.
- An agent or agent's assistant must be present for inspections if the property has a listing agent. Access does not need to be obtained if the property is NOT listed with an agent.
- The Realtor Association recommends the listing agent be present due to liability concerns.
- Follow up on all online orders. Completed online orders are auto-scheduled.
- Add the order to inspector fees using the inspector fee form.
- For incomplete online orders, follow up to confirm scheduling or questions. Add to incompletes if scheduling is not confirmed.
- Pre-offer consultations (Walk and Talk): Gather caller's name, phone number, address, and inspection needs. Text this information to Bob, who will schedule the consultation.
Recommended Timing
- 2pm is a suggested start time; this avoids double-booking.
- Acceptable start times are generally between 10am and 4pm.
- Start times later than 4pm hinder exterior inspections.
- Very large houses (over 4,000 sq ft) can extend work past 8pm, delaying the report and impacting morning inspections the next day.
- Bob and Welmoed only do 1 inspection per day. Their preferred start time is either 10am or 2pm, but a full inspection can be scheduled at 10am, 11am, 12pm, 1pm, or 2pm without approval.
- Radon does not count as a full inspection and can be booked on the same day as a full inspection.
- Service agreement must be signed prior to inspection; keep or add scheduled orders to Order Follow Up to ensure the SA is signed by the day before.
- Unfinished basement square footage: calculate total square footage.
- Cancellation fee is 50% of the home inspection fee (excluding add-ons).
- Metal or aluminum sheds are inspected only if it has power or by specific request.
- Multi-family properties (duplex, triplex, fourplex) require a separate work order per unit.
- Radon testing is available only in Montgomery, Frederick, and Howard counties.
- Radon testing is provided by a third-party vendor.
- Bob or Welmoed will drop off radon monitor during inspection.
- The lab will arrange pick-up after inspection.
- Inspections are available Monday through Thursday.
- Report turnaround time is 3-5 business days.
- Water testing results are provided within the timeline.
- Pre-offer consultation is the inspection type for water leak inspections.
- This inspection does not include a report, and no tools are used.
- Flat rate of $285 for 2 hours; roof and electrical panel access not included.
- Saturday inspections have a $50 fee; Sunday inspections a $100 fee.
- Sales price information is used in a pricing matrix, considering home age, square footage, and sale price. The specifics are used to accurately estimate the inspection time based on the home and its complexity.
- Chat Communication: Follow up every 2 minutes with client during chat if no response. If no response in 4 minutes, end the chat offer to call for continuation.
- Always begin all interactions with a standardized greeting.
- Commercial Inspections: Bob does not perform commercial inspections. Refer callers to the referral list for commercial inspectors if needed.
- Geographic Limitations: Annapolis MD, Washington DC, Baltimore MD, and all of Virginia are outside Bob's service area. Refer callers to www.ASHI.org to find inspectors in their area.
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Description
This quiz outlines flexible scheduling options for inspections, emphasizing ideal start times and limitations on the number of inspections per day. It also provides recommendations for avoiding traffic and outlines how large properties can impact scheduling. Test your understanding of these timing requirements!
