Redstar Info Site Quiz

<p>To ensure that there is ample time to inspect during daylight hours, especially as it gets dark early. (B)</p> Signup and view all the answers

<p>3:00 pm (D)</p> Signup and view all the answers

<p>Jeremy (B)</p> Signup and view all the answers

<p>No, they can meet the inspector at the end of the inspection. (B)</p> Signup and view all the answers

<p>To allow adequate daylight hours for thorough inspections, especially with early sunsets. (D)</p> Signup and view all the answers

<p>9am or 2pm (C)</p> Signup and view all the answers

<p>Tammy or Jeremy (A)</p> Signup and view all the answers

<p>If the new construction office isn't open until 10am, but only for the exterior (C)</p> Signup and view all the answers

<p>2:00pm (B)</p> Signup and view all the answers

<p>Text Jeremy to get the green or red light (C)</p> Signup and view all the answers

<p>To ensure proper inspection of the property due to lighting concerns (D)</p> Signup and view all the answers

<p>No, they can meet the inspector at the end of the inspection (D)</p> Signup and view all the answers

<p>Time to complete the inspection before daylight ends (C)</p> Signup and view all the answers

<p>Contact Tammy or Jeremy (B)</p> Signup and view all the answers

<p>To ensure inspections are completed within daylight hours (B)</p> Signup and view all the answers

<p>Request the inspection for four hours and include a note with the actual end time. (A)</p> Signup and view all the answers

<p>Contact the LA to inquire about scheduling options. (D)</p> Signup and view all the answers

<p>Contact the BA and request they schedule access through BB for the specified date and time. (D)</p> Signup and view all the answers

<p>Only the specific access instructions or codes necessary to gain entry. (A)</p> Signup and view all the answers

<p>At the top of the note section, prior to any other text. (A)</p> Signup and view all the answers

<p>Ensuring the service is a standalone offering. (C)</p> Signup and view all the answers

<p>Tammy or Gina should be contacted to add or remove the Repair Pricer. (B)</p> Signup and view all the answers

<p>Only Nick Jones, Scott Carey, Christian Martinez, Devin Evans, or Timothy Jones. (C)</p> Signup and view all the answers

<p>Inform the client they need to schedule directly with Tammy due to pricing and scheduling. (A)</p> Signup and view all the answers

<p>Gather the information and pass it to Tammy or Gina via Simple Texting (D)</p> Signup and view all the answers

<p>Thank you for contacting RedStar Home Inspections, this is --- How may I assist you today? (C)</p> Signup and view all the answers

<p>Send a message asking if they are still there and if there is no response within two minutes, end the chat with a closing message. (C)</p> Signup and view all the answers

<p>Payment must be made prior to the inspection in order for it to take place. (C)</p> Signup and view all the answers

<p>Add it to 'OFU' (office follow up) in the system. (C)</p> Signup and view all the answers

<p>Contact Tammy for further instructions. (A)</p> Signup and view all the answers

<p>Inform the client that termite inspections cannot be done as a stand alone service. (A)</p> Signup and view all the answers

<p>$50 (D)</p> Signup and view all the answers

<p>It is added to the total square footage of the house when not listed separately. (C)</p> Signup and view all the answers

<p>Pass on the caller and property details to Tammy for follow-up. (D)</p> Signup and view all the answers

<p>Record caller data, then transfer the information to Tammy for further action. (B)</p> Signup and view all the answers

<p>Include full property data alongside caller information for handover to Tammy. (B)</p> Signup and view all the answers

<p>Efficient and standardized, with the core information quickly passed to a specific individual. (C)</p> Signup and view all the answers

<p>To gather necessary details for a specialist (Tammy) to handle the next steps. (C)</p> Signup and view all the answers

The only available inspection times are 9:00 am or 2:00 pm.

Clients do not need to be present for the entire inspection. They can meet the inspector at the end.

For seller requests or special circumstances, contact Tammy or Jeremy.

If the office doesn't open until 10:00 am, the inspector can begin the exterior inspection at 9:00 am.

Inspections sometimes take longer than expected, so avoiding late starts is essential for inspectors with scheduled appointments.

The latest possible start time for 2:00 pm appointments is 3:00 pm.

Several factors determine the feasibility of later start times (e.g., daylight hours).

Text Jeremy to get approval for later start times.

Home inspections typically take several hours to complete, and with the earlier sunsets, ensuring ample daylight is crucial for a thorough inspection.

Clients do not need to be present for the entire inspection. They can meet the inspector at the end.

The preferred starting times for home inspections are 9am or 2pm.

For situations like seller requests or specific circumstances, contact Tammy or Jeremy for assistance.

For new construction where the office opens later, the exterior inspection can begin at 9am.

Inspections sometimes take longer than anticipated. Early start times help avoid delays if the inspector has another appointment.

The latest starting time for a 2pm appointment is 3pm.

A 2pm appointment can only be scheduled if there are no other conflicts and sufficient time to complete the inspection.

Jeremy can help determine if a 2pm appointment can be accommodated.

The time available and the complexity of the inspection are some factors considered when scheduling 2pm appointments.

If an inspection takes longer than 4 hours, schedule it for 4 hours and add a note with the actual end time. For example, "Inspection starting at 9am due to end at 2pm".

If unable to schedule through ShowingTime, contact the Listing Agent (LA). If the LA prefers BrokerBay (BB) scheduling, inform them that access is not available for inspectors and request the BA to schedule it.

When adding approved access from ShowingSmart (SS), ShowingTime (ST), or BrokerBay (BB), only input the access instructions, not the entire confirmation.

When requesting access from BrokerBay in Texas, contact the Listing Agent and ask them to request access for the inspector. They will provide the access information once approved.

Add the access information at the top of the note section in the order.

Sewer scope inspections can only be performed by specific inspectors: Nick Jones, Scott Carey, Christian Martinez, Devin Evans, and Timothy Jones.

For inspections requiring special pricing and scheduling (e.g., Phase 1 & 2, storm damage inspections), contact Tammy. She'll handle the scheduling and pricing on a case-by-case basis.

When scheduling an inspection, ensure Repair Pricer is enabled in the order. This is mandatory for all inspections.

If a quote is requested, send an email using the provided template from your work email account.

Gather information about special inspection requests (e.g., Phase 1 & 2, storm damage) and send it to Tammy or Gina via simple text.

The Mega Star Package no longer includes a Virtual Reality Report. It can be added as an extra for $25.

The Micro Star Package can have a Virtual Reality Report added on for $50.

If a home has a pool and spa separate, only a $50 fee applies. But for just a pool, the fee is $100.

To inspect a roof that's too high, the inspector will use a drone for free, but you can specifically request drone service. Just add 'Please use Drone' to the order.

If a house is on stilts, you MUST add a fee of $100. This is an important step to selecting the correct service.

For unfinished basements, include the square footage in the total square footage. For example, if the home is 1200 sq ft and the basement is 500 sq ft, the total is 1700 sq ft.

The cost for large detached structures varies based on size and features like plumbing and electricity. Contact Tammy for pricing if you have questions.

The MegaStar Package includes full home thermal imaging. This helps identify problems like plumbing leaks, water intrusion, and electrical issues.

When scheduling an inspection, make sure to enable 'Repair Pricer' in the order. It's required for all inspections.

The Mega Star Package now excludes a Virtual Reality Report. You can add it for an additional $25.