Information Systems Overview Quiz
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Questions and Answers

What is the primary function of telecommunications in organizations?

  • To enhance customer service
  • To enable marketing strategies
  • To transmit signals for communications (correct)
  • To facilitate electronic transactions

    • The primary focus of electronic commerce is solely on buying and selling products online.

    False (B)

    What is the role of the Information Systems officer in an organization?

    To manage the Information Systems department.

    The component that converts data into useful outputs in an information system is called the ______.

    <p>output</p> Signup and view all the answers

    Match the following information systems with their functionalities:

    <p>DSS = Helps an organization 'do things right' MIS = Aids a manager in 'doing the right thing' Database Management System = Organizes and controls databases Transaction Processing System = Handles business-related exchanges</p> Signup and view all the answers

    Which of the following best describes a transaction?

    <p>An exchange related to business such as sales or payments (D)</p> Signup and view all the answers

    Processing in information systems can only be done manually.

    <p>False (B)</p> Signup and view all the answers

    What is the goal of system analysis?

    <p>To gain a clear understanding of the problem to be solved.</p> Signup and view all the answers

    Multimedia is a natural extension of virtual reality and can include photos, images, sound manipulation, and special 3D effects.

    <p>True (A)</p> Signup and view all the answers

    What is the primary goal of a non-profit organization?

    <p>Provide community service (A)</p> Signup and view all the answers

    What are the first two steps of systems development?

    <p>Systems investigation and analysis</p> Signup and view all the answers

    The software used to manage the model base is called a __________.

    <p>model management system</p> Signup and view all the answers

    Managing raw materials, inbound logistics, and warehouse facilities is called downstream management.

    <p>False (B)</p> Signup and view all the answers

    Match the following components with their descriptions:

    <p>Information technology = Includes hardware, software, databases, and telecommunications E-commerce = Relies on wireless communications for business transactions CRM = Helps manage customer relationships Processing devices = Includes computer chips and the CPU</p> Signup and view all the answers

    People are considered the most important element in most computer-based information systems.

    <p>True (A)</p> Signup and view all the answers

    Which of the following best describes the value chain?

    <p>A series of activities including logistics, production, and storage (C)</p> Signup and view all the answers

    What is the role of feedback in information systems?

    <p>To produce useful information for decision making (D)</p> Signup and view all the answers

    User satisfaction depends only on the quality of the computer system.

    <p>False (B)</p> Signup and view all the answers

    What does SCM stand for in the context of managing customer encounters?

    <p>Supply Chain Management</p> Signup and view all the answers

    The understanding and assumptions shared by a group are referred to as ________.

    <p>culture</p> Signup and view all the answers

    What combination allows companies to deliver materials when needed?

    <p>Just-in-time (JIT) inventory with a value chain (B)</p> Signup and view all the answers

    Match the following components of a Decision Support System (DSS) with their functions:

    <p>Model base = Supports decision-making Database = Stores relevant information Dialogue manager = Facilitates user interaction All the above = Encompasses all components</p> Signup and view all the answers

    Organizational culture consists of minor understandings and assumptions for a business.

    <p>False (B)</p> Signup and view all the answers

    What does the technology acceptance model (TAM) address?

    <p>Factors influencing attitudes towards information systems</p> Signup and view all the answers

    Which stage involves creating or acquiring the various system components and putting the new system into operation?

    <p>System implementation (B)</p> Signup and view all the answers

    System maintenance is only concerned with fixing issues after the system has been implemented.

    <p>False (B)</p> Signup and view all the answers

    What primary function does system software control?

    <p>Basic computer operations including start-up and printing</p> Signup and view all the answers

    The world's largest computer network is known as the __________.

    <p>Internet</p> Signup and view all the answers

    Which option provides specific tasks like word processing?

    <p>Applications software (C)</p> Signup and view all the answers

    What connects computers and equipment to enable electronic communication?

    <p>All of the above (D)</p> Signup and view all the answers

    Match the following types of information systems with their descriptions:

    <p>ERP = Enterprise Resource Planning MIS = Management Information Systems TPS = Transaction Processing Systems DSS = Decision Support Systems</p> Signup and view all the answers

    An organized collection of people, procedures, software, databases, and devices that provides routine information to managers is known as __________.

    <p>MIS</p> Signup and view all the answers

    Which of the following is an organized collection of people, procedures, software, databases, and devices, to create, store, share, and use the organization’s knowledge and experience?

    <p>KMS (B)</p> Signup and view all the answers

    Artificial Intelligence (AI) refers to machines mimicking human intelligence.

    <p>True (A)</p> Signup and view all the answers

    What is the term for the area of artificial intelligence where machines perform complex and dangerous tasks?

    <p>Robotics</p> Signup and view all the answers

    A network based on Web technologies that allows selected outsiders to access authorized resources of a company is known as an __________.

    <p>Extranet</p> Signup and view all the answers

    Which option describes business transactions executed electronically between companies and consumers?

    <p>B2C (B)</p> Signup and view all the answers

    Match the following types of transactions with their definitions:

    <p>C2C = Business transactions between consumers B2B = Business transactions between businesses B2C = Business transactions between businesses and consumers C2B = Consumer transactions involving businesses</p> Signup and view all the answers

    Which of the following options includes strategies and policies for using a Computer-Based Information System (CBIS)?

    <p>MIS (A)</p> Signup and view all the answers

    The technology used to create the Internet is also applied to create __________ within organizations that allow information exchange.

    <p>Intranets</p> Signup and view all the answers

    What involves any business transaction executed electronically between consumers and other consumers?

    <p>C2C (A)</p> Signup and view all the answers

    A database consists of the physical components of a computer that perform the input, processing, storage, and output activities.

    <p>False (B)</p> Signup and view all the answers

    What is defined as the organized collection of facts and information, typically consisting of two or more related data files?

    <p>Database</p> Signup and view all the answers

    _________ consists of the computer programs that govern the operation of the computer.

    <p>Software</p> Signup and view all the answers

    Which of the following is an organized system that collects, manipulates, stores, and processes data into information?

    <p>All of the above (D)</p> Signup and view all the answers

    Virtual reality is the ability to make suggestions and function like a specialist in a particular field.

    <p>False (B)</p> Signup and view all the answers

    _________ gives the computer the ability to make suggestions and function like a specialist in a particular field.

    <p>Expert systems</p> Signup and view all the answers

    Match the following terms with their definitions:

    <p>Hardware = Physical components of a computer Software = Computer programs governing operations Database = Organized collection of data Expert systems = Computer systems that emulate human expertise</p> Signup and view all the answers

    Flashcards

    Multimedia definition

    Multimedia combines various forms of media, such as photos, sound, and 3D effects.

    Model Management System

    Software used to manage a collection of models or designs.

    Systems Implementation

    Process of creating or adjusting information systems to meet needs.

    Systems Development Steps

    Systems investigation and analysis are the initial two stages of systems development.

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    Organization definition

    A structured group of people working together to achieve goals.

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    Value Chain definition

    Series of activities from raw materials to customer delivery.

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    Technology Infrastructure

    Hardware, software, databases and people needed for data use.

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    Information Technology definition

    Hardware, software, databases and networks used to process information.

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    E-commerce advantage

    E-commerce streamlines work activities.

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    Telecommunication

    Electronic signal transmission for communication, enabling processes via networks.

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    Transaction

    Any business exchange, like paying employees or suppliers.

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    Information System (IS)

    Collection, manipulation, storage, and distribution of data to meet an objective.

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    Input (IS)

    Gathering and capturing raw data in an information system.

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    Processing (IS)

    Calculations, comparisons, and data storage in an information system.

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    Database Management System (DBMS)

    Software for organizing and controlling databases.

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    System Analysis Goal

    Understanding the problem to be solved.

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    Feedback in Info Systems

    Information from a system used to adjust processing activities.

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    DSS Components

    Decision Support Systems include model bases, databases, and dialogue managers to assist users.

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    Organizational Culture

    Shared understandings and assumptions within an organization.

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    Value Chain + JIT

    Combining value chain with just-in-time inventory for efficient material delivery.

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    Technology Acceptance Model (TAM)

    Model explaining factors affecting user attitudes, acceptance, and use of information systems.

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    CRM Software

    Customer Relationship Management software, accessible as a service over the internet.

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    Upstream Management

    Managing tasks like finished product storage, outbound logistics, sales, and customer service.

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    User Satisfaction (Systems)

    User satisfaction depends on the quality of the system and the value of the information delivered.

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    Knowledge Management System (KMS)

    A system for organizing, storing, sharing, and using an organization's knowledge and experience.

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    Artificial Intelligence (AI)

    Computer systems mimicking human intelligence.

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    Robotics

    AI machines doing complex, dangerous, or repetitive tasks.

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    Management Information System (MIS)

    System of strategies, policies, and rules for using computer-based systems.

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    Extranet

    A network allowing selected outsiders (e.g., business partners) access to a company's resources.

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    Intranet

    A network allowing internal users to share information and collaborate.

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    B2B E-commerce

    Electronic transactions between businesses.

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    B2C E-commerce

    Electronic transactions between businesses and consumers.

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    B2B transaction

    Business-to-business transaction; electronic business exchange between businesses.

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    Computer-based information system

    Hardware, software, databases, and procedures for managing and processing data.

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    Technology infrastructure

    Total components (hardware, software, etc.) for data handling.

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    Hardware

    Physical components of a computer system.

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    Software

    Computer programs controlling computer operation.

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    Database

    Organized collection of related data files.

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    Expert systems

    Computer systems mimicking human expertise in a field.

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    Virtual reality

    Computer-generated simulated environment experienced visually.

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    System Implementation

    The process of building and deploying a new information system.

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    System Design

    Planning how a new system will be developed to meet business needs.

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    System Maintenance

    Checking and modifying a system to keep it working effectively.

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    System Software

    Software controlling basic computer operations, like starting up and printing.

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    Application Software

    Software for specific tasks like word processing or number calculations.

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    Network

    Connecting computers and equipment for electronic communication, across a local area or globally.

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    Internet

    The world's largest network of interconnected networks, exchanging information freely.

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    MIS (Management Information System)

    An organized system providing routine information to managers and decision-makers.

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    Study Notes

    True or False Questions

    • Multimedia is an extension of virtual reality, including photos, sound, and 3D effects.
    • The model management system manages the model base.
    • Systems implementation creates or modifies information systems.
    • Systems investigation and analysis are the first two steps in systems development.
    • An organization is a group of people and resources with specific goals.
    • A non-profit organization aims for shareholder value, measured by stock price. (False)
    • An organization is a system with inputs, processing, outputs, and feedback.
    • The value chain includes inbound logistics, warehousing, production, and outbound logistics.
    • Downstream management involves raw materials, inbound logistics, and warehousing. (False)
    • Managing the supply chain and customer relationships are key aspects of value chain management.
    • CRM helps determine supply needs for the value chain.
    • A business's technology infrastructure contains hardware, software, databases, telecommunications, people, and procedures for data collection, manipulation, storage, and processing.
    • Information technology encompasses hardware, software, databases, and telecommunications.
    • Telecommunications includes networks and the Internet.
    • Output devices include keyboards, mice, scanning devices, and equipment for magnetic ink character recognition. (False)
    • Processing devices are computer chips with central processing units and main memory.
    • Software is needed for all computer sizes, from small to large.
    • People are the most important element in computer-based information systems.
    • E-commerce uses wireless communications for business activities (handhelds, portables, networks). (False)
    • E-commerce streamlines work activities.
    • Telecommunications transmits signals electronically for communication.
    • Special-purpose information systems include electronic and mobile commerce, transaction processing, and management information systems. (False)
    • The IS officer manages the entire information systems department. (False)
    • Electronic commerce performs all commerce-related tasks. (False)
    • The Web connects documents on the internet.
    • A transaction is any business exchange (payments, sales, and supplier payments).
    • Functional management information systems use data from decision support systems. (False)
    • The database management system organizes and controls the database.
    • System implementation allows companies to focus on core competencies and delegate other functions. (False)

    Multiple Choice Questions

    • DSS can include a model base, database, dialogue manager or all the above, which assists decision making.
    • DSS helps decision makers and other users interact with the system.
    • A system that uses computer technologies to use human intelligence features. (Artificial Intelligence)
    • Computer systems that do complicated or repetitive tasks. (Expert Systems)
    • Information systems include policies, strategies, methods, and rules for usage.
    • A network that lets outsiders access authorized company resources (Extranets)
    • Technology for companies to share information. (Extranets, World Wide Web)
    • Transactions between companies and the public. (C2C, B2C, B2B)
    • Transactions between companies and customers. (B2C)
    • Transactions between consumers. (C2C)
    • A set of hardware, software, databases, telecommunications, people, and procedures for data management is a computer based information system.
    • Hardware and software that run/operate the computer are used for data storage/processing.
    • An organized collection of related data.
    • Capability for a computer to make suggestions in a specific area. (Expert Systems)
    • Simulating an environment visually. (Virtual Reality)
    • This involves the assembling of system components and putting the new system in operation. (System implementation)
    • Determines how the new system is developed to meet business needs. (System design).

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