16 Questions
What is the primary benefit of improved efficiency in operational excellence?
Increased profits
What does the term 'business model' refer to?
How a company produces, delivers, and sells its products and services
How does Mandarin Oriental Hotel use information technology to enhance customer relationships?
By tracking and accommodating customer preferences
What enables firms to create new products, services, and business models?
Information systems and technologies
What was the global spending on information technology (IT) and IT services in 2019?
$3.8 trillion
Why are organizational, management, and cultural changes often required for firms to derive full business value from IT investments?
To fully realize the benefits of IT investments
What are the components of an information system according to Chapter 1?
Hardware, software, people, data, network
What academic disciplines are used to study information systems according to Chapter 1?
Management Science, Computer Science, Sociology
What is the business information value chain?
A sequence of stages that add value to raw data
What determines the value of an information system?
Extent to which it leads to better decisions, greater efficiency, and higher profits
What does the text suggest about investing in information technology?
It does not guarantee good returns
What is an example of deriving superior returns from technology investments, according to the text?
Investing in technology and the people to make it work properly
What are examples of organizational assets mentioned in the text?
Appropriate business model
Which approach emphasizes mathematically based models according to the text?
Technical Approach
What is the primary focus of the sociotechnical systems approach described in the text?
Behavioral issues and strategic business integration
Which assets are examples of social assets according to the text?
Technology standards
Test your knowledge of the business information value chain, including raw data acquisition, transformation stages, and value addition. Explore the organizational and managerial perspective of information systems and their impact on decision-making, efficiency, and profitability.
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