18 Questions
What can make communication challenging for a person with certain disabilities or neurodivergences?
Unawareness of the need for additional help understanding
Which non-verbal communication aspect can make someone appear disinterested and unapproachable?
Creating barriers with folded arms
What distinguishes active listening from simply hearing?
Reacting in a meaningful way
Which behavior may lead to frustration in people during communication?
Not properly hearing what is being said
What can hinder effective communication with a customer who has a complaint or question?
Being unable to get a word in
Why is closed body language considered detrimental in communication?
It indicates disinterest and unapproachability
Why is effective communication important in restaurants?
Improves relationships among workers and customers
How might a person with autism differ in their communication behavior?
By avoiding eye contact
What is a characteristic of effective communication with customers with food hypersensitivities?
Being more patient and clear in communication
How does effective communication contribute to productivity in a restaurant setting?
By setting clear expectations and enabling effective help-seeking
In what way does nonverbal communication play a role in effective communication in restaurants?
It can convey emotions and intentions without words
What can happen if communication breaks down between colleagues in a restaurant?
Reduced efficiency and strained relationships
What is the main role of communication in the hospitality industry?
To promote inclusion, understanding and clarity for customers
Which of the following best describes verbal communication in the hospitality industry?
The tone and manner in which you speak to customers
What does the passage suggest about non-verbal communication in the hospitality industry?
It refers to the use of body language and gestures
According to the passage, how do verbal and non-verbal communication work together?
When combined, they help to give people an overall picture of your meaning
What does the passage suggest about being aware of individual communication needs?
Misunderstandings can arise if you're unaware of someone's communication difficulties
What impression does the passage suggest is given if someone is apologizing for being late but displaying non-verbal cues like shuffling their feet, fiddling with their fingers and avoiding eye contact?
That their non-verbal cues contradict their verbal apology
Enhance your abilities to communicate effectively in challenging scenarios such as interacting with customers with complaints, dealing with closed body language, and catering to individuals with disabilities or neurodivergences. Learn how to navigate one-sided conversations and offer suitable assistance.
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