Effective Communication in Customer Service
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Questions and Answers

Pitch is one of the 5 aspects of voice. What is the concern when the pitch is too high?

  • It may convey nervousness (correct)
  • It may be difficult to hear
  • It may be too loud
  • It may come across as insincere

    • What is the impact of inappropriate word emphasis?

  • It may reduce the volume of the voice
  • It may change the meaning of the sentence (correct)
  • It may improve the tone of the voice
  • It may make the speaker sound more confident

    • What is the primary reason for using your voice effectively when speaking to customers on the telephone?

  • To convey a sense of urgency
  • To impress the customer with your vocal skills
  • To lengthen the sales call
  • To build trust with the customer (correct)

    • What does a rising intonation at the end of a sentence often indicate?

    <p>A question or uncertainty</p> Signup and view all the answers

    How does varying the volume of your speech affect communication?

    <p>It conveys emotional weight</p> Signup and view all the answers

    What does word emphasis refer to in the context of voice?

    <p>Placing stress on certain words or syllables in a sentence</p> Signup and view all the answers

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