6 Questions
Pitch is one of the 5 aspects of voice. What is the concern when the pitch is too high?
It may convey nervousness
What is the impact of inappropriate word emphasis?
It may change the meaning of the sentence
What is the primary reason for using your voice effectively when speaking to customers on the telephone?
To build trust with the customer
What does a rising intonation at the end of a sentence often indicate?
A question or uncertainty
How does varying the volume of your speech affect communication?
It conveys emotional weight
What does word emphasis refer to in the context of voice?
Placing stress on certain words or syllables in a sentence
Learn how to build and maintain rapport with customers over the phone using verbal and non-verbal communication techniques. Understand the importance of adapting to customer signals and responding appropriately.
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