Questions and Answers
What was the primary reason for maintaining a copy of the loan terms in the ecommerce project?
What was the challenge faced by the team in terms of records management?
What was the significance of September 11th in the context of the project?
What was the purpose of generating loan terms dynamically?
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Why was it necessary to retain records of loan terms for a decade or more?
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What was the concern regarding screenshots provided by customers?
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What was the primary goal of the ecommerce project?
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What was the significance of the bank's lending rules in the context of the project?
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What was the primary concern in the 2001 project that led to discussions between Engineering, Legal, and Business?
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What characteristic of Generative Artificial Intelligence (GenAI) systems makes them difficult to maintain records?
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What is a major concern in records management and governance of GenAI systems?
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Why is taking periodic 'snapshots' of a GenAI system not a viable solution?
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What is the estimated cost of advancing AI, according to OpenAI CEO Sam Altman?
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What is the implication of the cost of keeping records on a GenAI system exceeding the cost or value of the system?
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What is the primary challenge in supporting the growth of GenAI technology while mitigating its risks and costs?
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What is the relevance of Chesterton's Fence in the context of GenAI technology?
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What is the common issue faced in both the 2001 project and the current GenAI technology?
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What is the key difference between the 2001 project and current GenAI technology?
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What is the main purpose of the traveler's analogy in Chesterton's example?
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What is the possible reason why a gate standing alone might still be of value?
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How does the author view the relationship between genAI and historical automation technologies?
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What is the primary goal of governance in the context of business processes?
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What is the expected role of genAI tools in managing genAI tools?
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What is the author's advice regarding the value of established methodologies in information governance?
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What is the author's view on the role of people, processes, procedures, and tools in governance?
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What is the purpose of the book, according to the author?
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What is the author's stance on the relationship between genAI and records management?
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What is the ultimate goal of governance in the context of genAI?
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Study Notes
Information Governance in the Age of Artificial Intelligence
- In 2001, an ecommerce project for a regional bank in California encountered a records management challenge, where dynamically generated loan terms had to be stored for compliance and refutability purposes.
Records Management Challenges
- The solution involved keeping copies of source databases, webpage code, and server logs to replicate webpages and facilitate investigation and research.
- This approach reduced data volume and made management more efficient.
Generative Artificial Intelligence (GenAI)
- GenAI systems are "black boxes" with no transparency into how they generate outcomes.
- They have a disconnect in the chain of custody between training data and system outputs, causing an authentication problem.
- GenAI systems learn from user interactions, making them non-deterministic and changing over time.
Records Management and Governance in GenAI
- Taking periodic "snapshots" of GenAI systems is not feasible due to their constant changes and vast training datasets.
- Maintaining records of GenAI interactions would be economically unfeasible, even if technically possible.
- OpenAI CEO Sam Altman estimates that future AI advancements may require upwards of $7 trillion.
The Importance of Understanding Purpose
- G.K. Chesterton's example of a fence or gate illustrates the need to understand the purpose of things before assuming they are useless or unnecessary.
- Applying this principle to records management and governance in GenAI can help find effective solutions.
Effective Records Management and Governance in GenAI
- Historically, records management and governance have been viewed as necessary evils, but they are essential for effective oversight of business processes.
- Applying people, processes, procedures, and tools more forcefully, effectively, and efficiently can help govern GenAI.
- GenAI tools can be used to assist in managing GenAI tools, and governance solutions are being rapidly developed.
- Tried and tested methodologies from the Information Governance industry still apply and should be heightened, widened, and reinforced to protect against unknown risks.
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Description
This quiz explores the significance of information governance in the era of artificial intelligence, referencing a personal experience from 2001. It delves into the importance of data management and its implications.
