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Questions and Answers
What is one aspect of assertive communication mentioned in the text?
What is one aspect of assertive communication mentioned in the text?
- Yelling or bullying
- Focusing on the patient (correct)
- Being accusatory
- Being disrespectful of authority
In the context of assertive communication, what is NOT considered effective?
In the context of assertive communication, what is NOT considered effective?
- Engaging the supervisor
- Engaging another healthcare worker
- Yelling and bullying (correct)
- Restating concerns in a different way
What is a suggested step when assertiveness doesn't work as per the text?
What is a suggested step when assertiveness doesn't work as per the text?
- Persistently raise concerns again
- Engage your supervisor (correct)
- Avoid engaging other healthcare workers
- Disregard the concern
What should you do after suggesting a course of action in assertive communication?
What should you do after suggesting a course of action in assertive communication?
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What is essential for real teamwork, as stated in the text?
What is essential for real teamwork, as stated in the text?
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Which behavior is not considered assertive communication based on the text?
Which behavior is not considered assertive communication based on the text?
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What is one of the steps to take if assertiveness doesn't work?
What is one of the steps to take if assertiveness doesn't work?
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What should you do after stating your concern in assertive communication?
What should you do after stating your concern in assertive communication?
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What action should you take if assertiveness fails and your supervisor is unavailable?
What action should you take if assertiveness fails and your supervisor is unavailable?
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Which of the following is an incorrect mannerism during assertive communication?
Which of the following is an incorrect mannerism during assertive communication?
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