Information & Communication Mixed
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Questions and Answers

What impact has ICT had on business communication?

  • Improved speed of communication (correct)
  • Slowed down decision-making processes
  • Reduced ability to network
  • Eliminated the use of emails

    • The General Data Protection Regulation (GDPR) law provides no rights or responsibilities to users in the ICT landscape.

    False

    Name one communication tool that has improved interaction with stakeholders on company websites.

    LiveChat

    Instant messaging and widespread use of mobile devices have greatly improved the speed of __________.

    <p>communication</p> Signup and view all the answers

    Match the following ICT developments with their descriptions:

    <p>Instant Messaging = Allows real-time communication with stakeholders Electronic Data Interchange (EDI) = Automated transfer of business documents Social Media Networking = Building professional relationships online GDPR = Regulating data protection rights and responsibilities</p> Signup and view all the answers

    What is one key benefit of using social media for businesses?

    <p>Ability to market globally at lower costs</p> Signup and view all the answers

    Video conferencing requires all participants to be in the same physical location.

    <p>False</p> Signup and view all the answers

    What technology allows designers to modify and optimize product designs?

    <p>Computer-Aided Design (CAD)</p> Signup and view all the answers

    Businesses can use platforms like ______ and ______ to facilitate online transactions.

    <p>PayPal, Stripe</p> Signup and view all the answers

    Match the following benefits with their descriptions:

    <p>Brand loyalty = Ability to connect with customers directly E-commerce = Comfort of purchasing goods online Cloud storage = Access files anytime, anywhere CAD = Design modification and optimization</p> Signup and view all the answers

    What challenge do businesses face when introducing ICT?

    <p>Cybercrime risks</p> Signup and view all the answers

    The GDPR requires businesses to allocate extra resources to comply with privacy regulations.

    <p>True</p> Signup and view all the answers

    Name one example of a cloud storage service.

    <p>Google Drive</p> Signup and view all the answers

    A large capital investment is often required to set up a functional ______.

    <p>website or app</p> Signup and view all the answers

    Match the following companies with their services:

    <p>Stripe = Payment platform Dropbox = Cloud storage Zoom = Video conferencing Shopify = E-commerce solutions</p> Signup and view all the answers

    What is a potential consequence of businesses relying completely on ICT?

    <p>Loss of revenue during website downtime</p> Signup and view all the answers

    Data breaches can lead to hefty fines for companies infringing privacy laws.

    <p>True</p> Signup and view all the answers

    What is one purpose of having a company website?

    <p>To sell products 24/7 and build a contact list.</p> Signup and view all the answers

    Employees can collaborate on files at the same time using ______.

    <p>cloud storage services</p> Signup and view all the answers

    Study Notes

    Information Communication Technology (ICT)

    • Refers to the use of technology for communication, processing, storing, and transferring information.
    • Has undergone rapid developments, impacting businesses significantly.
    • The ICT landscape is constantly evolving with advancements like ChatGPT and Zoom.
    • The General Data Protection Regulation (GDPR) introduces rights and responsibilities in the evolving ICT world.

    ICT Developments and Business Communication Impacts

    • Instant messaging: Widespread use of mobile devices and improved communication infrastructure has accelerated communication through email, texting, WhatsApp, and LiveChat on websites.
    • Electronic Data Interchange (EDI): EDI has replaced traditional written communication, enabling faster transfer of purchase orders, invoices, automated stock ordering, and trading figures between businesses.
    • Improved networking opportunities: Social media platforms like LinkedIn facilitate connections and networking, enabling businesses and individuals to build relationships with people in similar fields.
    • More effective marketing opportunities: Social media platforms allow businesses to build brand loyalty, create a public image, and directly communicate with their target market, reaching a global audience without additional costs of international expansion.
    • Improved e-commerce opportunities: Consumers are increasingly comfortable with online purchases, and businesses have access to easy-to-use software allowing them to create online checkouts on their websites and social media pages, facilitating e-commerce.
    • Video conferencing: Video conferencing applications like Zoom, Skype, and FaceTime enable virtual meetings, reducing travel costs and time, facilitating flexible working arrangements and global collaboration.
    • Computer aided design (CAD): CAD software allows designers to share documentation and ideas, creating, modifying, analyzing, and optimizing product designs, enabling businesses to respond to changing customer needs and adapt products to local tastes and trends
    • Company websites: Businesses develop their own websites to expand their sales beyond physical store hours, build contact lists, enhance customer interactions with LiveChat, and facilitate global expansion.
    • Cloud computing: File sharing and storage are now performed online, allowing employees to access files anytime from any device, reducing storage costs for businesses and enhancing security through password protection. Cloud storage services like Google Drive, iCloud, and Dropbox enable real-time file access by multiple employees in different locations.

    Business Challenges in Introducing ICT

    • Investment required: Implementing functional websites and apps, improving design, and ensuring scalability require significant initial capital investment.
    • Data breaches: Businesses must invest in security measures and spyware to prevent hackers from accessing sensitive consumer information.
    • Over-reliance on ICT: Complete reliance on internet-based sales can severely disrupt revenue in case of website glitches or internet outages.
    • Cybercrime: Hackers can access website information, extort businesses with ransom demands, and threaten to disrupt business operations by crashing websites.
    • Regulatory compliance: Businesses must allocate resources to comply with regulations like GDPR, ensuring data privacy.
    • Skills required: Businesses need to invest in training staff on new ICT skills to adapt to evolving technology.

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    Description

    Explore the role of Information Communication Technology (ICT) in modern business communication. This quiz covers significant advancements such as instant messaging, Electronic Data Interchange (EDI), and the implications of GDPR. Understand how these technologies are reshaping the way businesses interact and operate.

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