Questions and Answers
What is the primary purpose of conducting a needs analysis in an employee training system?
To identify the types of training needed in an organization
What is a common reason why organizations need to provide training to their employees?
Because of a lack of skill or knowledge among applicants
What is the primary goal of a case study method in training?
To provide a real-life example of a challenging situation
What is the primary purpose of performance appraisal in an organization?
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What is a type of training delivery method that involves learning through hands-on experience?
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What is a type of person analysis that involves evaluating an individual's strengths and weaknesses?
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What is the primary goal of task analysis in training?
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What is a type of training method that involves demonstrating a task to employees?
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What is a type of training delivery method that involves learning through print materials?
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What is the primary goal of setting training goals and objectives?
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Study Notes
Identifying Training Needs
- Organizational analysis determines factors that facilitate or inhibit training effectiveness
- Task analysis identifies how tasks are performed
- Person analysis identifies employees who need training and determines the areas in which they need training
Conducting a Needs Analysis
- Performance appraisal scores can indicate areas where employees need training
- Surveys can be used to determine training needs by asking employees about knowledge and skills
- Interviews can provide in-depth answers about training needs
- Skill and knowledge tests can indicate a need for training
- Critical incidents of poor performance can necessitate training
Designing and Evaluating Training Systems
- Training is a planned effort to facilitate the learning of job-related behavior
- Lack of skill or knowledge is often due to an organization's inability to select desired applicants
- Training compensates for the inability to select desired applicants
- Training goals and objectives should concretely state what learners are expected to do, the conditions under which they are expected to do it, and the level at which they are expected to do it
Choosing the Best Training Method
- Training methods include classroom setting, distance learning, on-the-job learning, lecture, case study, simulation, role-play, behavior modeling, video/DVD, interactive video, podcast, webinar, coaching, mentoring, job rotation, and apprenticeship
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