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Questions and Answers
What is Total Quality Management (TQM) based on?
What is Total Quality Management (TQM) based on?
- Strict hierarchical control over all organizational functions
- Outsourcing key processes to improve efficiency
- All members of an organization participating in improving processes, products, services and the culture (correct)
- Relying solely on customer feedback for decision-making
How does emphasizing Quality Management in HR departments benefit their involvement in TQM efforts?
How does emphasizing Quality Management in HR departments benefit their involvement in TQM efforts?
- It reduces the influence of HR on organizational culture
- It makes it easier for HR to become a full partner in organization-wide TQM efforts (correct)
- It limits HR's role to administrative tasks
- It increases conflict within the organization
How many organizations in Bangladesh have implemented TQM / ISO in HRM functions?
How many organizations in Bangladesh have implemented TQM / ISO in HRM functions?
- Two
- One (correct)
- None
- Several
What is the primary focus of TQM in relation to long-term success?
What is the primary focus of TQM in relation to long-term success?
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What does TQM emphasize in terms of organizational culture?
What does TQM emphasize in terms of organizational culture?
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