HRM and TQM Fundamentals Quiz
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Questions and Answers

What is Total Quality Management (TQM) based on?

  • Strict hierarchical control over all organizational functions
  • Outsourcing key processes to improve efficiency
  • All members of an organization participating in improving processes, products, services and the culture (correct)
  • Relying solely on customer feedback for decision-making

    • How does emphasizing Quality Management in HR departments benefit their involvement in TQM efforts?

  • It reduces the influence of HR on organizational culture
  • It makes it easier for HR to become a full partner in organization-wide TQM efforts (correct)
  • It limits HR's role to administrative tasks
  • It increases conflict within the organization

    • How many organizations in Bangladesh have implemented TQM / ISO in HRM functions?

  • Two
  • One (correct)
  • None
  • Several

    • What is the primary focus of TQM in relation to long-term success?

    <p>Customer satisfaction</p> Signup and view all the answers

    What does TQM emphasize in terms of organizational culture?

    <p>Continuous improvement</p> Signup and view all the answers

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