Podcast
Questions and Answers
What is the primary focus of the transactional HR/Shared Services group?
What is the primary focus of the transactional HR/Shared Services group?
The centers of expertise serve as general HR consultants.
The centers of expertise serve as general HR consultants.
False (B)
What is one competency that SHRM emphasizes for HR managers?
What is one competency that SHRM emphasizes for HR managers?
Leadership & Navigation
The embedded HR unit assigns HR __________ directly to departments.
The embedded HR unit assigns HR __________ directly to departments.
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Match the following HR competencies to their definitions:
Match the following HR competencies to their definitions:
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Which of the following is NOT a competency included in SHRM's competency model?
Which of the following is NOT a competency included in SHRM's competency model?
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HR business partners are responsible for providing localized HR management assistance.
HR business partners are responsible for providing localized HR management assistance.
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What ability does 'Critical Evaluation' refer to in HR competencies?
What ability does 'Critical Evaluation' refer to in HR competencies?
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What is meant by 'human capital' in the context of workforce trends?
What is meant by 'human capital' in the context of workforce trends?
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Globalization has led to a decrease in international trade activities.
Globalization has led to a decrease in international trade activities.
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What is one example of a free trade area?
What is one example of a free trade area?
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The total sum of U.S. imports and exports rose from $47 billion in 1960 to about $ ____ trillion recently.
The total sum of U.S. imports and exports rose from $47 billion in 1960 to about $ ____ trillion recently.
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Match the following concepts with their definitions:
Match the following concepts with their definitions:
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What behavior is most associated with relationship management in HR?
What behavior is most associated with relationship management in HR?
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Consultation in HR solely involves gathering data to support business decisions.
Consultation in HR solely involves gathering data to support business decisions.
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Name one key behavior under leadership and navigation.
Name one key behavior under leadership and navigation.
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Effective communication includes providing __________ feedback.
Effective communication includes providing __________ feedback.
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Which behavior is associated with global and cultural effectiveness?
Which behavior is associated with global and cultural effectiveness?
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Match the HR function with its associated behavior:
Match the HR function with its associated behavior:
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Ethical practices in HR include maintaining confidentiality.
Ethical practices in HR include maintaining confidentiality.
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What does critical evaluation involve?
What does critical evaluation involve?
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What percentage of workers over the age of 55 is projected to be in the workforce by 2022?
What percentage of workers over the age of 55 is projected to be in the workforce by 2022?
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The share of women in the labor force is expected to decrease significantly between 2014 and 2024.
The share of women in the labor force is expected to decrease significantly between 2014 and 2024.
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What major shift has occurred in the types of jobs held by the workforce in North America and Western Europe?
What major shift has occurred in the types of jobs held by the workforce in North America and Western Europe?
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Organizations must create an organizational culture that values __________.
Organizations must create an organizational culture that values __________.
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Match the following terms with their descriptions:
Match the following terms with their descriptions:
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What is expected to account for the majority of new jobs added in the United States?
What is expected to account for the majority of new jobs added in the United States?
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Employers are encouraged to ignore the contributions of minority group members.
Employers are encouraged to ignore the contributions of minority group members.
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What challenge does increasing workforce diversity pose for employers?
What challenge does increasing workforce diversity pose for employers?
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Which of the following is NOT a function of the HR manager in assisting and advising line managers?
Which of the following is NOT a function of the HR manager in assisting and advising line managers?
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An HR manager's implied authority stems from their access to top management.
An HR manager's implied authority stems from their access to top management.
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What is the primary responsibility of a recruiter?
What is the primary responsibility of a recruiter?
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The HR function involves a ______ of how HR services are organized and delivered.
The HR function involves a ______ of how HR services are organized and delivered.
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Match the following HR specialties with their primary responsibilities:
Match the following HR specialties with their primary responsibilities:
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Which of the following is NOT a new approach to organizing HR?
Which of the following is NOT a new approach to organizing HR?
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Shared Services HR teams focus primarily on strategic HR initiatives.
Shared Services HR teams focus primarily on strategic HR initiatives.
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What is the role of Centers of Expertise in the new HR organizational structures?
What is the role of Centers of Expertise in the new HR organizational structures?
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The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns is called _______.
The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns is called _______.
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Human Resource Management (HRM) only focuses on hiring and firing employees.
Human Resource Management (HRM) only focuses on hiring and firing employees.
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Which of the following is NOT a component of the management process?
Which of the following is NOT a component of the management process?
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What is the central role of a manager within an organization?
What is the central role of a manager within an organization?
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Match the following management functions with their descriptions:
Match the following management functions with their descriptions:
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What is considered a source of competitive advantage for companies in a constantly changing global environment?
What is considered a source of competitive advantage for companies in a constantly changing global environment?
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HRM is a ______ of management that focuses on managing the workforce.
HRM is a ______ of management that focuses on managing the workforce.
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Human Resource Management is a static process that remains unchanged across industries and organizations.
Human Resource Management is a static process that remains unchanged across industries and organizations.
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Study Notes
Human Resource Management Introduction
- HRM is a subset of management focusing on attracting, hiring, training, motivating, and maintaining employees
- Strong employees are a source of competitive advantage in a global environment
- HRM is the process of acquiring, training, appraising, and compensating employees, attending to labor relations, health and safety, and fairness concerns
- HRM policies, practices, and systems influence employee behavior, attitudes, and performance
The Management Process
- Planning: Establishing goals and standards; developing rules and procedures; developing plans and forecasts
- Organizing: Assigning specific tasks to subordinates; establishing departments; delegating authority; establishing communication channels; coordinating subordinates' work
- Staffing: Determining required employee type; recruiting; selecting; setting performance standards; compensating; evaluating performance; counseling; training and development
- Leading: Motivating; maintaining morale; getting others to achieve goals
- Controlling: Setting performance standards (e.g., sales quotas, quality standards, production levels); comparing actual performance to standards; taking corrective action
HRM Functions and Responsibilities
- Analysis and design of work: Conducting job analysis, defining job design, creating job descriptions
- Recruitment and selection: Recruiting; job postings; interviewing; testing; temporary labor coordination
- Training and development: Orientation programs; skills training; career development
- Performance management: Performance measurement; performance appraisals; disciplinary actions
- Compensation and benefits: Wage and salary administration; incentive pay; insurance; vacation leave; retirement plans; stock plans
- Employee relations: Attitude surveys; labor relations; employee handbooks; company publications; compliance with labor laws; relocation/outplacement services
- Personnel policies: Policy creation; policy communication
- Employee records and information systems: Record-keeping; HR information systems; workforce analytics
- Compliance: Policies for lawful behavior; reporting; posting information; safety inspections; accessibility accommodations
- Support for strategy: HR planning; forecasting; talent management; change management
HRM Includes...
- Conducting job analysis (determining the nature of each employee's job)
- Planning labor needs; recruiting job candidates
- Selecting job candidates
- Orienting and training new employees
- Managing wages and salaries (compensating employees)
- Providing incentives and benefits
- Appraising performance
- Communicating (interviewing, counseling, disciplining)
- Training and developing managers
- Building employee commitment
An HR Manager Should Know About...
- Equal opportunity and affirmative action
- Employee health and safety
- Handling grievances and labor relations
HRM Process (Diagram)
- Recruitment (Internal/External)
- Selection
- Training (On the job/ Off the job)
- Assessing performance
- Motivating
- Rewards & Benefits
- Recognition
- Compliance to Labor Laws
- Healthy, Welfare & Safety of Employees
- Maintaining labor relations
- Compensating
Job Analysis, Recruitment, Selection, and Training
- Job Analysis: Detailed information gathering about jobs
- Recruitment: Process organizations use to seek potential employees
- Selection: Process organizations use to identify candidates with necessary knowledge, skills, abilities
- Training: Planned organizational effort to improve job-related knowledge, skills, and behaviors
Avoiding Personnel Mistakes
- Avoid hiring the wrong person;
- Avoid high employee turnover;
- Avoid discriminatory actions;
- Avoid unsafe work practices,
- Avoid lack of training
- Avoid unfair labor practices
Line vs. Staff Authority
- Line authority gives the right to issue orders (managers)
- Staff authority enables advice (managers)
Line Manager’s HR Responsibilities:
- Place the right person in the right job
- Orient new employees
- Train employees for new jobs
- Improve job performance
- Gain cooperation and smooth working relationships
- Interpret company policies and procedures
- Control labor costs
- Develop employee abilities
- Maintain departmental morale
- Protect employee health
Human Resource Manager’s Duties
- Line function: Directs people within their department
- Coordinative function: Coordinates personnel activities (functional control)
- Staff function: Advises line managers
Human Resource Specialities
- Recruiter
- Equal Employment Opportunity (EEO) representatives
- Job analysts
- Compensation managers
- Training specialists
- Labor relations specialists
New Approaches to Organizing HR
- Shared Services
- Corporate HR teams
- Embedded HR teams
- Centers of expertise
The New Human Resource Manager
- Competencies: Leadership, ethical practice, business acumen, relationship management, consultation, critical evaluation, global & cultural effectiveness, communication
- Relationship management: Handling personal interactions, providing services, building trust
- Consultation: Guiding others in the organization, coaching, gathering data to support decisions
- Leadership and Navigation: Directing processes and programs, behaving consistently with organizational culture, encouraging collaboration, setting a vision for HR
Trends Shaping HRM
- Workforce Demographics and Diversity: Changing workforce composition (more diversity, older workers)
- Trends in How People Work: Shift from manufacturing to service jobs, growing importance of services sector
- Globalization: Companies extending sales, ownership, and manufacturing to new markets
- Technology Trends: Using technology like social media for recruitment
- Economic Trends: Difficulty in economy, home prices increase, and unemployment remains relatively low
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Description
Test your knowledge on HR competencies and the impact of globalization on workforce trends with this quiz. Explore key concepts in human resources management and evaluate your understanding of shared services in HR. Perfect for HR professionals and students alike.
