SHRM BASK Flashcards
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Questions and Answers

What does competencies refer to?

  • A group of unrelated skills and abilities
  • Characteristics that help perform a job (correct)
  • Only technical skills required for a job
  • None of the above

    • What do technical competencies reflect?

    Knowledge specific to a profession required to perform a particular role.

    What do behavioral competencies describe?

    The KSAOs that facilitate the application of technical knowledge to job-related behaviors.

    What is a competency model?

    <p>A set of competencies that defines the requirements for effective performance in a job.</p> Signup and view all the answers

    Success is defined as what you know and what you do.

    <p>True</p> Signup and view all the answers

    Match the following clusters of behavioral competencies:

    <p>1 = Leadership 2 = Interpersonal 3 = Business</p> Signup and view all the answers

    How do behavioral competencies assist HR professionals?

    <p>They describe the attributes necessary to perform effectively and operate with a strategic mindset.</p> Signup and view all the answers

    Technical knowledge is equivalent to HR __________.

    <p>expertise</p> Signup and view all the answers

    What does HR expertise include?

    <p>Principles, practices, and functions of effective HR management.</p> Signup and view all the answers

    Match the knowledge domains of HR expertise:

    <p>1 = People 2 = Organization 3 = Workplace</p> Signup and view all the answers

    Which of the following is NOT one of the 9 behavioral competencies?

    <p>Project Management</p> Signup and view all the answers

    Match the sub-competencies within the Leadership cluster:

    <p>1 = Leadership &amp; Navigation 2 = Ethical Practice 3 = Diversity, Equity &amp; Inclusion</p> Signup and view all the answers

    What does the Leadership and Navigation competency involve?

    <p>Creating a compelling vision and mission that aligns with the organization's strategic direction.</p> Signup and view all the answers

    List the 4 sub-competencies of Leadership & Navigation competency.

    <p>Navigating the organization, Vision, Managing HR initiatives, Influence.</p> Signup and view all the answers

    Name one technique from the Key Concepts of Leadership & Navigation Competency.

    <p>Leadership theories.</p> Signup and view all the answers

    Which of the following is a motivation theory?

    <p>Expectancy Theory</p> Signup and view all the answers

    Match the personal leadership qualities listed:

    <p>1 = Vision 2 = Self-discipline 3 = Growth mindset</p> Signup and view all the answers

    What is the definition of ethical practice?

    <p>KSAOs needed to maintain high levels of integrity and act as an ethical agent.</p> Signup and view all the answers

    Which of the following are sub-competencies of ethical practice competency?

    <p>All of the above</p> Signup and view all the answers

    List two key concepts of Diversity, Equity & Inclusion competency.

    <p>Characteristics of a dynamic workforce, Approaches to developing an inclusive workplace.</p> Signup and view all the answers

    Creating a diverse and inclusive culture ensures all individuals feel welcomed.

    <p>True</p> Signup and view all the answers

    What is one barrier to success in Diversity, Equity, and Inclusion?

    <p>Gender-based discrimination</p> Signup and view all the answers

    What are the 5 sub-competencies of Relationship Management competency?

    <p>Negotiation</p> Signup and view all the answers

    Which of the following are key concepts of Relationship Management competency? (Select all that apply)

    <p>Types of conflict</p> Signup and view all the answers

    What are the types of conflict that can occur?

    <p>Relationship</p> Signup and view all the answers

    Which of the following are conflict resolution strategies? (Select all that apply)

    <p>Accommodation</p> Signup and view all the answers

    What techniques can be used for trust-building?

    <p>Emotional Intelligence</p> Signup and view all the answers

    What is Networking?

    <p>Effectively builds a network of professional contacts both within and outside of the organization.</p> Signup and view all the answers

    What is Relationship Building?

    <p>Effectively builds and maintains relationships both within and outside of the organization.</p> Signup and view all the answers

    What is Teamwork?

    <p>Participates as an effective team member and builds, promotes, and leads effective teams.</p> Signup and view all the answers

    What is Negotiation?

    <p>Reaches mutually acceptable agreements with negotiating parties within and outside of the organization.</p> Signup and view all the answers

    What is Conflict Management?

    <p>Manages and resolves conflicts by identifying areas of common interest among the parties in conflict.</p> Signup and view all the answers

    What does Communication entail?

    <p>The KSAOs needed to effectively craft and deliver concise and informative communications.</p> Signup and view all the answers

    What are the 3 sub-competencies of Communication competency?

    <p>Exchanging Organizational Information</p> Signup and view all the answers

    Which concepts are included in Key Concepts of Communication competency? (Select all that apply)

    <p>General communication techniques</p> Signup and view all the answers

    What are the Elements of Communication?

    <p>Receiver</p> Signup and view all the answers

    What are General Communication Techniques? (Select all that apply)

    <p>Checking for understanding</p> Signup and view all the answers

    What is Global Mindset?

    <p>The KSAOs needed to value and consider the perspectives and backgrounds of all parties.</p> Signup and view all the answers

    What are the 3 sub-competencies of Global Mindset competency?

    <p>Operating in a culturally diverse workplace</p> Signup and view all the answers

    What are the Key Concepts of Business Acumen Competency? (Select all that apply)

    <p>Financial analysis methods</p> Signup and view all the answers

    Study Notes

    Competencies

    • Defined as a combination of interrelated knowledge, skills, abilities, and characteristics (KSAOs) necessary for job performance.
    • Can be categorized into technical and behavioral competencies.

    Technical Competencies

    • Knowledge specific to a profession for performing particular roles in HR.
    • Reflect what HR professionals apply on the job.

    Behavioral Competencies

    • Describe KSAOs that support the application of technical knowledge in job-related behaviors.
    • More broadly applicable across various job roles.

    Competency Model

    • A structured set of competencies that outlines effective performance requirements for specific jobs, professions, or organizations.

    Definition of Success

    • Success comprises both knowledge (WHAT you KNOW) and behavior (WHAT you DO).

    Clusters of Behavioral Competencies

    • Leadership, Interpersonal, and Business are identified as three primary clusters.

    HR Expertise

    • Encompasses the principles, practices, and functions of effective HR management.

    Knowledge Domains of HR Expertise

    • Three key domains: People, Organization, and Workplace.

    Behavioral Competencies Summary

    • Nine core behavioral competencies essential for effective HR performance include:
      • Leadership & Navigation
      • Ethical Practice
      • Diversity, Equity & Inclusion
      • Relationship Management
      • Communication
      • Global Mindset
      • Business Acumen
      • Consultation
      • Analytical Aptitude

    Leadership & Navigation Competency

    • Involves creating a vision and mission that aligns HR with the organization’s strategic goals.
    • Sub-competencies include vision creation, managing HR initiatives, navigating the organization, and influence.

    Ethical Practice Competency

    • Focuses on maintaining integrity and ethical standards across professional relationships.
    • Sub-competencies include personal integrity, professional integrity, and acting as an ethical agent.

    Diversity, Equity & Inclusion (DE&I) Competency

    • Aims to foster a work environment where all individuals are treated fairly and achieve their potential based on their unique features.

    Key Concepts of DE&I

    • Involve creating inclusive cultures, ensuring equity, and connecting DE&I initiatives to organizational performance for long-term success.

    Interpersonal Competency

    • Concentrates on behaviors and attributes required for HR professionals to effectively collaborate and manage relationships.

    Communication Competency

    • Involves crafting and delivering effective communication while actively listening and translating messages across the organization.

    Global Mindset Competency

    • Emphasizes understanding diverse perspectives in a global context and advocating for an inclusive workplace.

    Business Cluster Competency

    • Encompasses competencies necessary for HR professionals to design and evaluate HR solutions aligned with business objectives.

    Business Acumen

    • Includes understanding the organization's operations, functions, and the external business environment and applying strategic analyses in HR initiatives.

    Key Concepts in Business Acumen

    • Fundamental business terms, elements of business cases, financial analysis techniques, and understanding of competitive awareness are critical for informed HR operations.

    Conflict Management and Relationship Management

    • Essential for understanding and resolving different types of conflicts (relationship, task, inter/intra-organizational) and building professional relationships to support organizational goals.

    Techniques for Effective Communication

    • Key elements include planning communications, active listening, and various communication techniques tailored for specific scenarios.
    • Requires flexibility in operating within corporate structures, understanding the cultural dimensions of diversity, and promoting inclusive practices.

    By synthesizing these various competencies, HR professionals can effectively contribute to organizational success while fostering an ethical, diverse, and inclusive workplace environment.### Consultation

    • Refers to the KSAOs (Knowledge, Skills, Abilities, and Other characteristics) necessary for collaboration with stakeholders to assess business challenges.
    • Involves identifying opportunities for change initiatives and ensuring ongoing support for HR solutions that adapt to evolving customer and business needs.

    Sub-Competencies of Consultation Competency

    • Evaluating business challenges: Analyzing issues within an organization to develop effective solutions.
    • Designing HR solutions: Crafting appropriate HR strategies and programs to address organizational needs.
    • Advising on HR solutions: Providing expert recommendations to stakeholders regarding HR practices.
    • Change management: Facilitating and guiding organizations through transitions and transformations.
    • Service excellence: Ensuring high-quality services in HR delivery to meet stakeholder expectations.

    Key Concepts of Consultation Competency

    • Understanding various organizational change management theories and models that guide successful transitions.
    • Familiarity with organizational change management processes to navigate complex changes effectively.
    • Knowledge of consulting processes and models, highlighting their impact on organizational frameworks.
    • Mastery of effective consulting techniques to foster productive client interactions.
    • Comprehension of key components that contribute to successful engagements with clients.
    • Skills in designing and delivering HR service functions that align with organizational objectives.

    Organizational Change Management Theories and Models

    • Lewin's change management model: Emphasizes unfreezing, changing, and refreezing stages to implement change successfully.
    • McKinsey 7S model: Focuses on seven interdependent elements (strategy, structure, systems, shared values, style, staff, and skills) for organizational effectiveness.
    • Kotter's 8-step change model: Provides a systematic approach to leading and managing organizational change.
    • Kubler-Ross change curve: Illustrates the emotional stages individuals go through during change, from denial to acceptance.

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    Description

    Test your knowledge on the Body of Applied Skills and Knowledge (BASK) utilized in HR management. This quiz includes key terms and definitions, focusing on important competencies for professional success. Perfect for those preparing for HR certifications.

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