Hotel Guest Information Collection and Storage
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Questions and Answers

What type of research focuses on testing hypotheses about cause-and-effect relationships?

  • Exploratory research
  • Observational research
  • Causal research (correct)
  • Descriptive research

Which marketing research area involves assessing how customers perceive the price of a product?

  • Price-sensitivity assessment (correct)
  • Market segmentation and sizing
  • Advertising and promotions assessment
  • Concept development and product testing

What is the main purpose of exploratory research in marketing?

  • To gather preliminary information (correct)
  • To describe the market composition
  • To assess customer satisfaction
  • To test cause-and-effect relationships

Which task involves finding out how active a competitor hotel is on social media and managing customer feedback?

<p>Monitoring competitor activities (A)</p> Signup and view all the answers

What do Marketing Research and Marketing Intelligence use to create new information and insights?

<p>Both internal data and marketing intelligence (D)</p> Signup and view all the answers

In marketing, what does Observational Research involve?

<p>Gathering primary data by observing people, actions, and situations (A)</p> Signup and view all the answers

Which type of research describes the size and composition of a market?

<p>Descriptive research (C)</p> Signup and view all the answers

What is the main purpose of a Marketing Information System (MIS)?

<p>To assess and distribute needed marketing information (A)</p> Signup and view all the answers

In marketing, which area focuses on tracking how customers perceive a company's products over time?

<p>Market tracking (C)</p> Signup and view all the answers

Which of the following is NOT considered an information source for a Marketing Information System (MIS)?

<p>Employee satisfaction surveys (B)</p> Signup and view all the answers

What type of analyses are typically conducted in the hospitality industry?

<p>Market segmentation analyses (C)</p> Signup and view all the answers

What is the primary focus of creating customer insights within companies?

<p>Enhancing customer value and relationships (B)</p> Signup and view all the answers

Which factor is crucial in determining the balance between desired information and cost-effectiveness in a Marketing Information System (MIS)?

<p>The obtainability and necessity of information (C)</p> Signup and view all the answers

What role does Marketing Research play in contributing to customer insights and value creation?

<p>Creating new information and insights (B)</p> Signup and view all the answers

What is the main difference between exploratory research and causal research in marketing?

<p>Exploratory research tests hypotheses about cause-and-effect relationships. (A)</p> Signup and view all the answers

Which type of marketing research involves identifying and defining marketing opportunities and problems, monitoring and evaluating marketing actions, and communicating findings to management?

<p>Marketing intelligence (D)</p> Signup and view all the answers

What is the primary purpose of descriptive research in marketing?

<p>To describe the size and composition of the market (A)</p> Signup and view all the answers

Which type of analysis in hospitality focuses on assessing how customers perceive the price of a product?

<p>Price-sensitivity assessment (B)</p> Signup and view all the answers

What is the main goal of observational research in marketing?

<p>To gather primary data by observing relevant people, actions, and situations (D)</p> Signup and view all the answers

Which area of marketing intelligence involves monitoring how customers perceive a company's products over time?

<p>Customer satisfaction (B)</p> Signup and view all the answers

What are examples of internal data sources that hotels use to collect guest information?

<p>Guest feedback, automated systems, mystery shoppers &amp; auditor reports (D)</p> Signup and view all the answers

Where do hotels store the information collected about guests?

<p>Company accounts in apps, websites, platforms (C)</p> Signup and view all the answers

What does marketing intelligence in hospitality involve?

<p>Collecting information on external developments (B)</p> Signup and view all the answers

Which of the following is an example of competitive marketing intelligence?

<p>Competitors' annual reports (C)</p> Signup and view all the answers

What type of marketing research involves assessing cause-and-effect relationships?

<p>Causal research (C)</p> Signup and view all the answers

What is the primary purpose of Mystery Shoppers and Auditor Reports in hotels?

<p>To evaluate the quality of service and compliance with standards (B)</p> Signup and view all the answers

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