front office terminologies

the department that identifies evaluates and communicates economic

guest rooms that have a common wall but no connecting room

an amount of money that is sent by the prospective guest in advance generally deposited in the guest account

advance deposit is also called ______

a hotel that is usually on a franchise or referral system of another group or chain

personal toiletry items such as shampoo toothpaste mouthwash and electrical equipment. it is literally any extra product or service found in the hotel

a number that indicates revenue, derived by dividing net rooms revenue by the number of rooms sold

operating departments of a hotel in which the employees have little or no guest direct contact.

the accounting office of a hotel

specific instruction for the charging of a guess accounts to his company or his home address or to another person or company assuming responsibility for the guest's bills

a list of unwanted guests and this may be those two guests to make a lot of fuss and create problems for the hotel

the sale or reservation of hotel rooms in advance of the arrival date

time designated by the hotel for a guest to vacate his room at completion of stay

check out time is normally_______

check in time is normally __________

refers to a room that is complementary (no charge)

the monetary and non monetary rewards that managers supervisors and employees receive for performing tasks essential to the successful operation of a hotel

a person who provides local and regional information on entertainment, sports, amusements, transportation, tours, churches, and babysitting to guest of a hotel

a written agreement from a hotel to a future guest showing details of their reserved accommodations

adjoining rooms with individual insurance doors from the outside and a connecting door between them

rate set by the hotel for all guests whose books are made by a company which is listed in the hotel corporation list

number of guests checking out on a particular date

two occupants in a guest room

sometimes reffered to as comforter. type of bedding that is soft.

a key that opens all guest rooms on a specified floor. used by housekeeping in the process of cleaning guest rooms

operating departments of a hotel in which the employees have extensive contacts with guests

guaranteed reservation that is not occupied

a reservation that will be held until check out, even if the guest fails to appear

nonroom and tax charges

listing of the job title, pay tasks, reporting relationships, responsibilities, and working conditions required to perform a specific job

written explanation of skills, knowledge, abilities, and, other characteristics needed to perform a job effectively

lucky that provides access to all guest rooms that are not double-locked

a guest has a room reservation but who does not arrive or cancels the reservation

number of occupied rooms on a given night

a guest room that cannot be assigned to a guess because of a problem with maintenance or a mechanical difficulty

when a hotel accepts more reservations that it has no rooms available

same as overbooking

a hotels telephone equipment and the persons who operate or service it

a standard room rate with no discount

a procedure utilized by hotel upon the arrival of a guest to confirm his or her stay at the hotel

a guest moves from one room to another room during his stay

defined as an individual guest's choice of room type configuration and designation

a report that identifies the availability of guest rooms

based on the intended number of occupants

a guess who depart secretly, leaving an unpaid bill

a room that is taken occupied and paid for but not slept in

document posted on the back of guest room doors that indicates what the rack rate is for that particular room

usually single night customer who may never become repeat business

situation where guest is given a higher price room at a lower rate

a guess who arrives at the hotel without a reservation