Podcast
Questions and Answers
the department that identifies evaluates and communicates economic
the department that identifies evaluates and communicates economic
Accounting Department
guest rooms that have a common wall but no connecting room
guest rooms that have a common wall but no connecting room
Adjoining rooms
an amount of money that is sent by the prospective guest in advance generally deposited in the guest account
an amount of money that is sent by the prospective guest in advance generally deposited in the guest account
Advance deposit
advance deposit is also called ______
advance deposit is also called ______
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a hotel that is usually on a franchise or referral system of another group or chain
a hotel that is usually on a franchise or referral system of another group or chain
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personal toiletry items such as shampoo toothpaste mouthwash and electrical equipment. it is literally any extra product or service found in the hotel
personal toiletry items such as shampoo toothpaste mouthwash and electrical equipment. it is literally any extra product or service found in the hotel
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a number that indicates revenue, derived by dividing net rooms revenue by the number of rooms sold
a number that indicates revenue, derived by dividing net rooms revenue by the number of rooms sold
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operating departments of a hotel in which the employees have little or no guest direct contact.
operating departments of a hotel in which the employees have little or no guest direct contact.
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the accounting office of a hotel
the accounting office of a hotel
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specific instruction for the charging of a guess accounts to his company or his home address or to another person or company assuming responsibility for the guest's bills
specific instruction for the charging of a guess accounts to his company or his home address or to another person or company assuming responsibility for the guest's bills
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a list of unwanted guests and this may be those two guests to make a lot of fuss and create problems for the hotel
a list of unwanted guests and this may be those two guests to make a lot of fuss and create problems for the hotel
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the sale or reservation of hotel rooms in advance of the arrival date
the sale or reservation of hotel rooms in advance of the arrival date
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time designated by the hotel for a guest to vacate his room at completion of stay
time designated by the hotel for a guest to vacate his room at completion of stay
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check out time is normally_______
check out time is normally_______
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check in time is normally __________
check in time is normally __________
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refers to a room that is complementary (no charge)
refers to a room that is complementary (no charge)
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the monetary and non monetary rewards that managers supervisors and employees receive for performing tasks essential to the successful operation of a hotel
the monetary and non monetary rewards that managers supervisors and employees receive for performing tasks essential to the successful operation of a hotel
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a person who provides local and regional information on entertainment, sports, amusements, transportation, tours, churches, and babysitting to guest of a hotel
a person who provides local and regional information on entertainment, sports, amusements, transportation, tours, churches, and babysitting to guest of a hotel
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a written agreement from a hotel to a future guest showing details of their reserved accommodations
a written agreement from a hotel to a future guest showing details of their reserved accommodations
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adjoining rooms with individual insurance doors from the outside and a connecting door between them
adjoining rooms with individual insurance doors from the outside and a connecting door between them
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rate set by the hotel for all guests whose books are made by a company which is listed in the hotel corporation list
rate set by the hotel for all guests whose books are made by a company which is listed in the hotel corporation list
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number of guests checking out on a particular date
number of guests checking out on a particular date
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two occupants in a guest room
two occupants in a guest room
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sometimes reffered to as comforter. type of bedding that is soft.
sometimes reffered to as comforter. type of bedding that is soft.
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a key that opens all guest rooms on a specified floor. used by housekeeping in the process of cleaning guest rooms
a key that opens all guest rooms on a specified floor. used by housekeeping in the process of cleaning guest rooms
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operating departments of a hotel in which the employees have extensive contacts with guests
operating departments of a hotel in which the employees have extensive contacts with guests
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guaranteed reservation that is not occupied
guaranteed reservation that is not occupied
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a reservation that will be held until check out, even if the guest fails to appear
a reservation that will be held until check out, even if the guest fails to appear
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nonroom and tax charges
nonroom and tax charges
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listing of the job title, pay tasks, reporting relationships, responsibilities, and working conditions required to perform a specific job
listing of the job title, pay tasks, reporting relationships, responsibilities, and working conditions required to perform a specific job
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written explanation of skills, knowledge, abilities, and, other characteristics needed to perform a job effectively
written explanation of skills, knowledge, abilities, and, other characteristics needed to perform a job effectively
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lucky that provides access to all guest rooms that are not double-locked
lucky that provides access to all guest rooms that are not double-locked
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a guest has a room reservation but who does not arrive or cancels the reservation
a guest has a room reservation but who does not arrive or cancels the reservation
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number of occupied rooms on a given night
number of occupied rooms on a given night
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a guest room that cannot be assigned to a guess because of a problem with maintenance or a mechanical difficulty
a guest room that cannot be assigned to a guess because of a problem with maintenance or a mechanical difficulty
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when a hotel accepts more reservations that it has no rooms available
when a hotel accepts more reservations that it has no rooms available
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same as overbooking
same as overbooking
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a hotels telephone equipment and the persons who operate or service it
a hotels telephone equipment and the persons who operate or service it
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a standard room rate with no discount
a standard room rate with no discount
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a procedure utilized by hotel upon the arrival of a guest to confirm his or her stay at the hotel
a procedure utilized by hotel upon the arrival of a guest to confirm his or her stay at the hotel
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a guest moves from one room to another room during his stay
a guest moves from one room to another room during his stay
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defined as an individual guest's choice of room type configuration and designation
defined as an individual guest's choice of room type configuration and designation
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a report that identifies the availability of guest rooms
a report that identifies the availability of guest rooms
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based on the intended number of occupants
based on the intended number of occupants
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a guess who depart secretly, leaving an unpaid bill
a guess who depart secretly, leaving an unpaid bill
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a room that is taken occupied and paid for but not slept in
a room that is taken occupied and paid for but not slept in
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document posted on the back of guest room doors that indicates what the rack rate is for that particular room
document posted on the back of guest room doors that indicates what the rack rate is for that particular room
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usually single night customer who may never become repeat business
usually single night customer who may never become repeat business
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situation where guest is given a higher price room at a lower rate
situation where guest is given a higher price room at a lower rate
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a guess who arrives at the hotel without a reservation
a guess who arrives at the hotel without a reservation
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