Hotel Front Office Management Positions Quiz

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What is the role of a Guest Relations Manager?

Responsible for all the guest relations related activities in the hotel

What is the main responsibility of a Cashier in the front office?

Maintains and settles folios, and property checks out guests

Who is responsible for managing the hotel's online inventory and online travel agents?

Revenue Manager

What duties does a Front Desk Agent perform?

Registers guests and maintains room availability information Signup and view all the answers

What is the role of a Night Auditor in the front office?

Controls the job of the accounts receivable clerk and prepares daily reports to the management Signup and view all the answers

What tasks does a Reservation Agent handle?

Responds to reservation requests and creates reservation records Signup and view all the answers

What are the basic responsibilities of the Front Office Department?

Ensure smooth operation at the front desk area, create guest database, post charges and manage guest accounts, and coordinate guest service. Signup and view all the answers

Why is the Front Office Department considered the main department of the hotel business?

Because it directly interacts with the customers or guests when they first arrive at the hotel. Signup and view all the answers

Who typically heads the front office department in a large hotel?

Front Office Director Signup and view all the answers

What are the different shifts commonly manned by the Front Desk staff in a hotel?

Morning shift (6AM – 2PM), Mid shift (10AM – 6PM), Afternoon shift (2PM – 10PM), and Night shift (10PM – 6AM). Signup and view all the answers

What responsibility does the Front Desk Manager have in the front office department?

Systematic direction of orders and protection of employees from being over-directed. Signup and view all the answers

Why is it important for Front Office personnel to always carry a smile, be alert, and accommodating?

To strike the first impression about the hotel and handle all guest needs efficiently. Signup and view all the answers

Where should a copy of the front office department organizational chart be posted?

On the Front Office notice board and the back of the house area. Signup and view all the answers

What is another name for the Front Office Department in a hotel?

Control center or the nerve center of the hotel. Signup and view all the answers

What is the role of the Reservation Manager in the front office department?

Assisting the Front Office Director in a large hotel. Signup and view all the answers

Why is it essential for the Front Desk to have all necessary information related to both inside and outside of the hotel?

To be able to handle guests' requests and inquiries effectively. Signup and view all the answers

Why is the organizational chart of the front office department important?

To provide a clear picture of the lines of authority and communication within the department. Signup and view all the answers

What is the main purpose of the front office staff job descriptions?

To show each employee where they fit into the overall organization of the department. Signup and view all the answers