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Questions and Answers
What is the title of the book authored by James A. Bardi?
What is the title of the book authored by James A. Bardi?
Hotel Front Office Management
In what year was the fifth edition of 'Hotel Front Office Management' published?
In what year was the fifth edition of 'Hotel Front Office Management' published?
2011
What publication method is mentioned in the copyright section of the book?
What publication method is mentioned in the copyright section of the book?
Electronic, mechanical, photocopying, recording, scanning
Who is the co-author of the book alongside James A. Bardi?
Who is the co-author of the book alongside James A. Bardi?
Where was the book 'Hotel Front Office Management' published?
Where was the book 'Hotel Front Office Management' published?
What does the copyright disclaimer state about the warranty of the book's content?
What does the copyright disclaimer state about the warranty of the book's content?
What should requests for permission to reproduce the book’s content be addressed to?
What should requests for permission to reproduce the book’s content be addressed to?
What limitation does the copyright notice include regarding the publisher's liability?
What limitation does the copyright notice include regarding the publisher's liability?
What special amenities did Schultz mention were offered at Hampton Inn?
What special amenities did Schultz mention were offered at Hampton Inn?
What year was the Hampton Inn chain started?
What year was the Hampton Inn chain started?
How many properties did the Hampton Inn corporation expand to by 1998?
How many properties did the Hampton Inn corporation expand to by 1998?
What impact did the terrorist events of September 11, 2001, have on the hotel industry?
What impact did the terrorist events of September 11, 2001, have on the hotel industry?
What major financial approach changed hotel operations in the 1990s?
What major financial approach changed hotel operations in the 1990s?
What management concepts emerged that transformed hotel business practices?
What management concepts emerged that transformed hotel business practices?
What did Schultz emphasize as essential for the Hampton Inn's success?
What did Schultz emphasize as essential for the Hampton Inn's success?
How did the economic reorganization in the late 1980s affect hotels?
How did the economic reorganization in the late 1980s affect hotels?
What architectural design concept was first employed by Hyatt Hotels in the 1960s?
What architectural design concept was first employed by Hyatt Hotels in the 1960s?
Which Hyatt hotel changed the course of upscale hotel design with its significant atrium?
Which Hyatt hotel changed the course of upscale hotel design with its significant atrium?
How did the atrium concept change the perception of hotels in the 1980s?
How did the atrium concept change the perception of hotels in the 1980s?
What was a notable feature of the Hyatt Regency's convention capacity?
What was a notable feature of the Hyatt Regency's convention capacity?
What defines a select-service hotel?
What defines a select-service hotel?
What was the trend in hotel construction during the 1950s related to the U.S. highway system?
What was the trend in hotel construction during the 1950s related to the U.S. highway system?
Which hotel brand was the first national brand targeted at the select-service hotel segment?
Which hotel brand was the first national brand targeted at the select-service hotel segment?
In which decade did the select-service concept gain prominence?
In which decade did the select-service concept gain prominence?
What is the main purpose of the creation of Taxable REIT Subsidiaries?
What is the main purpose of the creation of Taxable REIT Subsidiaries?
What effect is predicted for shareholders when companies experience increased growth rates?
What effect is predicted for shareholders when companies experience increased growth rates?
Under the 1999 legislation, what types of services can Taxable REIT Subsidiaries provide to tenants?
Under the 1999 legislation, what types of services can Taxable REIT Subsidiaries provide to tenants?
How must lodging facilities leased by the Taxable REIT Subsidiaries be managed?
How must lodging facilities leased by the Taxable REIT Subsidiaries be managed?
What was the result of FelCor Lodging Trust Inc.'s restructuring after the new legislation?
What was the result of FelCor Lodging Trust Inc.'s restructuring after the new legislation?
What major advantage do REITs gain from the formation of Taxable REIT Subsidiaries?
What major advantage do REITs gain from the formation of Taxable REIT Subsidiaries?
In what year was the Taxable REIT Subsidiary provision made effective?
In what year was the Taxable REIT Subsidiary provision made effective?
What is an example of a company that adapted its structure in response to the new REIT legislation?
What is an example of a company that adapted its structure in response to the new REIT legislation?
What are the two main categories used to classify hotel properties?
What are the two main categories used to classify hotel properties?
Name three types of hotel properties listed in the hotel industry overview.
Name three types of hotel properties listed in the hotel industry overview.
What is one sales indicator used to evaluate hotel performance?
What is one sales indicator used to evaluate hotel performance?
How does market orientation affect the classification of hotels?
How does market orientation affect the classification of hotels?
What type of hotel is characterized by offering accommodations for longer stays?
What type of hotel is characterized by offering accommodations for longer stays?
What financial metric is known as RevPAR?
What financial metric is known as RevPAR?
Which classification of hotels is typically located near highways?
Which classification of hotels is typically located near highways?
What is the role of occupancy in assessing hotel performance?
What is the role of occupancy in assessing hotel performance?
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Study Notes
Hotel Front Office Management
- Authored by James A. Bardi, EdD, CHA, from The Pennsylvania State University.
- Published by John Wiley & Sons, Inc. with limited reproduction rights under U.S. Copyright Act.
Historical Developments in the Hotel Industry
- Innovations such as atrium design, limited-service hotels, and advancements in technology have influenced hotel services.
- Marketing and Total Quality Management (TQM) introduced new management strategies for hotels.
- Economic changes in the late 1980s impacted hotel profitability.
- The introduction of Real Estate Investment Trusts (REITs) in the 1990s transformed hotel financial structuring.
- Following the September 11 events, hotels adapted their marketing strategies and hospitality services.
- Economic recession in the late 2000s posed challenges to marketing and operations within the hotel sector.
Atrium Concept
- The atrium hotel design first emerged in the 1960s, popularized by Hyatt Hotels, featuring rooms overlooking a central lobby.
- The Hyatt Regency in Atlanta, designed by John Portman, revolutionized upscale hotel architecture, enhancing the hotel’s role as a destination for leisure and events.
- The hotel boasts 1260 rooms and extensive meeting space, reflecting its status as a convention facility.
Select-Service Hotels
- Select-service hotels focus on essential guest accommodations with limited food and meeting facilities.
- The 1950s suburban construction trend aligned with U.S. highway development, leading to the rise of select-service concepts.
- Hampton Inn was a pioneer in the select-service segment, catering to budget-minded travelers and business clients.
Taxable REIT Subsidiaries
- Taxable REIT Subsidiaries, established by legislation effective January 1, 2001, allow REITs to increase income streams and provide additional services while enhancing customer loyalty.
- These subsidiaries must engage independent contractors for managing lodging facilities.
- Example: FelCor Lodging Trust leveraged this structure to enhance income retention and operational efficiency.
Overview of the Hotel Industry
- Classifying hotel properties is crucial for understanding their operational structure and market orientation.
- Categories include:
- Hotel types: hotels, motels, all-suites, select-service, and extended-stay.
- Market orientation by location: center-city and suburban.
- Sales indicators: occupancy rates, Average Daily Rate (ADR), Yield Percentage, Revenue per Available Room (RevPAR), Gross Operating Profit per Available Room (GOPPAR), Revenue per Available Customer (RevPAC).
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