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Questions and Answers
What is a service provided specifically for Business Travelers?
What is a service provided specifically for Business Travelers?
Which type of traveler would benefit from Translation facilities?
Which type of traveler would benefit from Translation facilities?
What is an important service provided for Institutional Travelers?
What is an important service provided for Institutional Travelers?
Which category of travelers would appreciate International channels on television?
Which category of travelers would appreciate International channels on television?
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What type of traveler might find Foreign newspapers to be beneficial?
What type of traveler might find Foreign newspapers to be beneficial?
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What is the term used for two guests staying in a room?
What is the term used for two guests staying in a room?
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Which term refers to airline passengers checked in by the airlines who are catching a connecting flight sometime later?
Which term refers to airline passengers checked in by the airlines who are catching a connecting flight sometime later?
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What do we call a confirmed booking that has been withdrawn by the guest?
What do we call a confirmed booking that has been withdrawn by the guest?
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Which term refers to any body of guests above 15 persons who travel together?
Which term refers to any body of guests above 15 persons who travel together?
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What is the term used for an independent guest who does not use the services of a middleman for booking his room?
What is the term used for an independent guest who does not use the services of a middleman for booking his room?
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What refers to rooms that are available for booking without restrictions?
What refers to rooms that are available for booking without restrictions?
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What is a common feature of full-service restaurants?
What is a common feature of full-service restaurants?
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Which sector of the hospitality industry is known for its marinas?
Which sector of the hospitality industry is known for its marinas?
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What is a common recreational activity in the sports and gaming sector of the hospitality industry?
What is a common recreational activity in the sports and gaming sector of the hospitality industry?
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What is an important trait expected from hotel staff according to the text?
What is an important trait expected from hotel staff according to the text?
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What is a common challenge faced by employees in hotels regarding their work schedules?
What is a common challenge faced by employees in hotels regarding their work schedules?
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In which establishment would one typically go to have a 'little boogie' with a few drinks?
In which establishment would one typically go to have a 'little boogie' with a few drinks?
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What type of hotel accommodation is integrated with nature and gives customers a break from their normal lifestyle?
What type of hotel accommodation is integrated with nature and gives customers a break from their normal lifestyle?
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Which type of accommodation divides the time that guests are allowed to stay, providing each customer with an arrival and departure date?
Which type of accommodation divides the time that guests are allowed to stay, providing each customer with an arrival and departure date?
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What type of establishment combines convenience with a downhome flavor, attracting individuals who are constantly on the move?
What type of establishment combines convenience with a downhome flavor, attracting individuals who are constantly on the move?
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Which type of foodservice establishment targets customers looking for quick snacks, drinks, and meals?
Which type of foodservice establishment targets customers looking for quick snacks, drinks, and meals?
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What type of hotel accommodation offers expensive, grand suites that have more amenities than a standard room?
What type of hotel accommodation offers expensive, grand suites that have more amenities than a standard room?
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Which type of accommodation is much more basic and provides individuals with a place to sleep in between travels?
Which type of accommodation is much more basic and provides individuals with a place to sleep in between travels?
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Study Notes
Accommodation and Lodging
- Resorts are a popular type of accommodation for travelers and holiday makers, often integrated with nature.
- Suites are expensive, grand accommodations with more amenities than a standard hotel room.
- Lodging provides a basic place to sleep in between travels.
- Bed and Breakfasts offer a convenient and down-home experience.
- Time-Sharing Plans divide up the amount of time guests are allowed to stay, with each customer having an arrival and departure date.
Food and Beverage
- Quick-service Establishments, also known as fast-food restaurants, target customers who want quick snacks, drinks, and meals.
- Catering Businesses offer food and beverage catering services for special occasions.
- Full-Service Restaurants feature course meals, drinks, and desserts, with customers seated and served by a waiter.
Travel and Tourism
- Travel and Tourism is a huge segment of the hospitality industry, with numerous key aspects across the globe.
Entertainment Industry
- Marinas are popular places for people to party and socialize, often featuring private yachts, games, and sunshine.
- Sports and Gaming are basic entertainment aspects that people look for when they travel, including swimming pools, casinos, and crazy golf.
- Nightclubs provide a space for people to unwind and have a good time.
- Bars are an important part of the entertainment sector, used for social and professional scenarios.
Working Conditions in the Hospitality Industry
- Hotel staff are expected to provide quality services to guests with enthusiasm and maintain a pleasant personality even during stressful times.
- Employees often work varying shifts or variable schedules since hotel properties are open 24 hours.
- Front of house staff must withstand the strain of working during busy periods and being on their feet for many hours.
- Office and administrative support workers generally work scheduled hours in an office setting.
Terminologies
- Allowances are daily fixed cash paid-outs to airline crews as negotiated with airlines and recovered from them at a later date.
- Amendments are changes made to records concerning guest stay.
- Cancellation is a confirmed booking that has been withdrawn by the guest.
- Confirmation is a room reservation that has been confirmed in writing by a guest.
- Double occupancy is two guests staying in a room.
- Group is any body of guests above 15 persons who travel together.
- Guaranteed Booking is a room booking that is confirmed in writing by a guest.
- Guest is a client of the hotel.
- Forecast is rooms that are available for booking.
- Free sale is rooms that are available for booking.
- FIT is an independent guest who does not use the services of a middlemen for booking their room.
- GIT is Group Inclusive Traveler.
- Lay-over is airline passengers checked in by the airlines who are catching a connecting flight sometime later.
- Overbooking is booking rooms that are beyond the hotel room capacity.
- Room Availability is the room position when rooms are available for sale.
- Room Blocking is blocking a room in the Reservation Chart.
Classification of Guests
- Domestic/International Traveler.
- Business Travelers:
- Important services include multi-lingual staff, translation facilities, international communication and cuisine, foreign currency exchange facility, international channels on television, and all published communications in different languages.
- Corporate Travelers:
- Important facilities and services include business centers and meeting rooms, office automation, internet and fax facility in rooms, and international financial newspapers and telecommunications.
- Commercial Group Travelers.
- Institutional Travelers:
- Important facilities and services include plenary hall with breakout meeting rooms for conventions.
- Leisure Travelers:
- Family Traveler.
- Single Travel.
- Special Interest Groups.
- Families.
- Single Adults.
Types of Rooms
- No specific details provided in the text.
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Description
Test your knowledge on terminologies related to office and administrative support workers in the hospitality industry, including terms like allowances, amendments, cancellation, and confirmation.
