Hospitality Terminologies Quiz

Accommodation and Lodging

• Resorts are a popular type of accommodation for travelers and holiday makers, often integrated with nature.
• Suites are expensive, grand accommodations with more amenities than a standard hotel room.
• Lodging provides a basic place to sleep in between travels.
• Bed and Breakfasts offer a convenient and down-home experience.
• Time-Sharing Plans divide up the amount of time guests are allowed to stay, with each customer having an arrival and departure date.

Food and Beverage

• Quick-service Establishments, also known as fast-food restaurants, target customers who want quick snacks, drinks, and meals.
• Catering Businesses offer food and beverage catering services for special occasions.
• Full-Service Restaurants feature course meals, drinks, and desserts, with customers seated and served by a waiter.

Travel and Tourism

• Travel and Tourism is a huge segment of the hospitality industry, with numerous key aspects across the globe.

Entertainment Industry

• Marinas are popular places for people to party and socialize, often featuring private yachts, games, and sunshine.
• Sports and Gaming are basic entertainment aspects that people look for when they travel, including swimming pools, casinos, and crazy golf.
• Nightclubs provide a space for people to unwind and have a good time.
• Bars are an important part of the entertainment sector, used for social and professional scenarios.

Working Conditions in the Hospitality Industry

• Hotel staff are expected to provide quality services to guests with enthusiasm and maintain a pleasant personality even during stressful times.
• Employees often work varying shifts or variable schedules since hotel properties are open 24 hours.
• Front of house staff must withstand the strain of working during busy periods and being on their feet for many hours.
• Office and administrative support workers generally work scheduled hours in an office setting.

Terminologies

• Allowances are daily fixed cash paid-outs to airline crews as negotiated with airlines and recovered from them at a later date.
• Amendments are changes made to records concerning guest stay.
• Cancellation is a confirmed booking that has been withdrawn by the guest.
• Confirmation is a room reservation that has been confirmed in writing by a guest.
• Double occupancy is two guests staying in a room.
• Group is any body of guests above 15 persons who travel together.
• Guaranteed Booking is a room booking that is confirmed in writing by a guest.
• Guest is a client of the hotel.
• Forecast is rooms that are available for booking.
• Free sale is rooms that are available for booking.
• FIT is an independent guest who does not use the services of a middlemen for booking their room.
• GIT is Group Inclusive Traveler.
• Lay-over is airline passengers checked in by the airlines who are catching a connecting flight sometime later.
• Overbooking is booking rooms that are beyond the hotel room capacity.
• Room Availability is the room position when rooms are available for sale.
• Room Blocking is blocking a room in the Reservation Chart.

Classification of Guests

• Domestic/International Traveler.
• Business Travelers:
  • Important services include multi-lingual staff, translation facilities, international communication and cuisine, foreign currency exchange facility, international channels on television, and all published communications in different languages.
  • Corporate Travelers:
    • Important facilities and services include business centers and meeting rooms, office automation, internet and fax facility in rooms, and international financial newspapers and telecommunications.
  • Commercial Group Travelers.
  • Institutional Travelers:
    • Important facilities and services include plenary hall with breakout meeting rooms for conventions.
• Leisure Travelers:
  • Family Traveler.
  • Single Travel.
  • Special Interest Groups.
  • Families.
  • Single Adults.

Types of Rooms

• No specific details provided in the text.