Front Office Operations in the Hospitality Industry

Front Office Operations in the Rooms Division of Hotels

• The front office in hotels is responsible for directly interacting with guests.
• The front office is part of the room division and includes various operational areas.
• The rooms division generates more revenue than other divisions in hotels.
• The core products of a hotel are the rooms, which are managed by the rooms division.
• The rooms division is composed of two significant departments: front office and housekeeping.
• The front office relies heavily on the housekeeping department to clean rooms before they can be sold.
• Conflicts and pressure often arise between the staff of the front office and housekeeping departments.
• Combining the front office and housekeeping departments into a single division helps resolve conflicts and facilitates operations management.
• The front office is considered the nerve center or core of a hotel.
• The front office is responsible for making the first impression on guests.
• The front office is responsible for tasks such as guest registration, room assignment, and handling guest inquiries.
• The front office is typically managed by the Director of Rooms.