Podcast
Questions and Answers
The main function of the Front Office Department is ______, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.
The main function of the Front Office Department is ______, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.
Reservation
Front Desk is a very important department in the ______, making direct contact with guests.
Front Desk is a very important department in the ______, making direct contact with guests.
hotel
Front Office Department is located around the ______ area of the hotel and is visible to the guests, patrons and visitors, they are collectively called 'Front Office'
Front Office Department is located around the ______ area of the hotel and is visible to the guests, patrons and visitors, they are collectively called 'Front Office'
foyer
Front Office Department is also called the ______ centre of a hotel
Front Office Department is also called the ______ centre of a hotel
Should guests have any problems or require to ______ or comment, they would norma.
Should guests have any problems or require to ______ or comment, they would norma.
Flashcards
Front Office Department
Front Office Department
The key department responsible for guest service functions such as reservation, check-in, and inquiry.
Foyer
Foyer
The area where the Front Office Department is located, visible to guests and visitors.
Nerve Centre
Nerve Centre
Another name for the Front Office Department, indicating its importance in hotel operations.
Reservation
Reservation
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Guest Feedback
Guest Feedback
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Study Notes
Front Office Department Function
- The Front Office Department's primary role is guest service.
- Key tasks include check-in, check-out, telephone, financial services, foreign exchange, room assignment, and guest inquiries.
Front Desk Importance
- The Front Desk is a vital part of the hotel, directly interacting with guests.
Front Office Department Location
- The Front Office Department is positioned in the main, visible area of the hotel, accessible to guests, patrons, and visitors.
Front Office Department As a Hub
- The Front Office Department is often referred to as the "nerve center" of a hotel.
Guest Interaction and Feedback
- Guests typically address any problems or feedback to the Front Office Department.
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Description
Test your knowledge on the Front Office Department's operations and key functions in the hotel industry. Learn about the important role of the Front Desk in making direct contact with guests.
