10 Questions
In which stage of the guest cycle does the first moment of truth occur?
a. Pre-arrival
Which function is NOT carried out by the front office during the arrival stage?
c. Updating of Guest folio
Upselling is the process of offering complementary products or services to a guest a. True
b. False
Which of the statements is NOT true about rooming?
c. “Out-of-service” indicates a room cannot be rented under any circumstance
Which function is NOT carried out by the front office during the departure stage?
d. Upselling
The word “restaurant” originates 16th century France
a. True
Which factor determines the classification of franchise, chain, and independent restaurants?
c. Ownership
What is the key benefit of running a franchise restaurant?
b. A proven business model
Which statement is NOT true about chain restaurants?
c. They retain autonomy over operating decisions
What is the key benefit of running a chain restaurant?
a. Consistency
Test your knowledge of the guest cycle, a crucial concept in hospitality management. Learn when the first moment of truth occurs and more. Take this quiz to assess your understanding of hospitality services.
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