Podcast
Questions and Answers
What section of the hotel is responsible for maintaining guest profiles, history, likes, and dislikes?
What section of the hotel is responsible for maintaining guest profiles, history, likes, and dislikes?
- Inquiry
- Telephone
- Postage and Parcels
- Guest Database (correct)
Which department of the hotel is involved in providing foreign exchange services to guests?
Which department of the hotel is involved in providing foreign exchange services to guests?
- Telephone
- Bell Desk and Concierge
- Finance and Foreign Exchange (correct)
- Postage and Parcels
What is the responsibility of the Reservation section in a hotel?
What is the responsibility of the Reservation section in a hotel?
- Answer questions and inquiries of guests
- Develop & maintain a Comprehensive Database of Guest Information
- Make the first contact for the guest or person making the reservation (correct)
- Update Room Status
In a hotel, which section is primarily responsible for updating room status like OCC, VD, DND?
In a hotel, which section is primarily responsible for updating room status like OCC, VD, DND?
Which department in a hotel facilitates guests with posting letters, telegrams, and parcels?
Which department in a hotel facilitates guests with posting letters, telegrams, and parcels?
In a hotel, which area is responsible for providing wake-up calls to guests upon request?
In a hotel, which area is responsible for providing wake-up calls to guests upon request?
What is the main responsibility of the Front Office department in a hotel?
What is the main responsibility of the Front Office department in a hotel?
Which department in a hotel generates two-thirds of the revenue earned from the sale of guest rooms?
Which department in a hotel generates two-thirds of the revenue earned from the sale of guest rooms?
What is the primary function of the Reservation section within the Front Office department?
What is the primary function of the Reservation section within the Front Office department?
What activities does the Guest Registration section of the Front Office department handle?
What activities does the Guest Registration section of the Front Office department handle?
Which department is considered the 'nerve center' of a hotel?
Which department is considered the 'nerve center' of a hotel?
What aspect of guest interaction does the Front Office department primarily focus on?
What aspect of guest interaction does the Front Office department primarily focus on?
What is the term used for reservations made without a specific guest in mind?
What is the term used for reservations made without a specific guest in mind?
When a reservation request is denied, what action should the reservation clerk take?
When a reservation request is denied, what action should the reservation clerk take?
What type of reservation involves a preprinted form for making a reservation at a hotel?
What type of reservation involves a preprinted form for making a reservation at a hotel?
What should travelers do if they do not plan to use a reservation?
What should travelers do if they do not plan to use a reservation?
Which type of reservation is usually confirmed as part of a telephone conversation?
Which type of reservation is usually confirmed as part of a telephone conversation?
In the context of guest reservations, which factor is essential for effective communication in hotels?
In the context of guest reservations, which factor is essential for effective communication in hotels?
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