18 Questions
What section of the hotel is responsible for maintaining guest profiles, history, likes, and dislikes?
Guest Database
Which department of the hotel is involved in providing foreign exchange services to guests?
Finance and Foreign Exchange
What is the responsibility of the Reservation section in a hotel?
Make the first contact for the guest or person making the reservation
In a hotel, which section is primarily responsible for updating room status like OCC, VD, DND?
Guest History and records
Which department in a hotel facilitates guests with posting letters, telegrams, and parcels?
Bell Desk and Concierge
In a hotel, which area is responsible for providing wake-up calls to guests upon request?
Telephone
What is the main responsibility of the Front Office department in a hotel?
Ensuring guests have their rooms upon arrival
Which department in a hotel generates two-thirds of the revenue earned from the sale of guest rooms?
Front Office Department
What is the primary function of the Reservation section within the Front Office department?
Registering room reservations from various sources
What activities does the Guest Registration section of the Front Office department handle?
Room assignment, check-in, welcoming guests
Which department is considered the 'nerve center' of a hotel?
Front Office Department
What aspect of guest interaction does the Front Office department primarily focus on?
Providing guest services
What is the term used for reservations made without a specific guest in mind?
Third person contacts
When a reservation request is denied, what action should the reservation clerk take?
Suggest alternate dates, room types, or rates
What type of reservation involves a preprinted form for making a reservation at a hotel?
Confirmed reservation
What should travelers do if they do not plan to use a reservation?
Cancel the reservation to free up the room
Which type of reservation is usually confirmed as part of a telephone conversation?
Confirmed reservation
In the context of guest reservations, which factor is essential for effective communication in hotels?
Telephones
Test your knowledge on creating and maintaining guest profiles, managing guest databases, updating room statuses, handling postage and parcels, and facilitating guests with telephone services in the hospitality industry.
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