Halstead Info Site Quiz
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Questions and Answers

When should follow-up be conducted on an order?

  • If the order is for next day inspection.
  • Only on quotes that have been started. (correct)
  • On all orders, regardless of status.
  • Only if the order includes a detached garage.
  • What is the latest time agents or clients can be contacted regarding their inspection?

  • Up to 30 minutes after the start of the inspection.
  • Up to 30 minutes prior to the end of the inspection. (correct)
  • Up to 1 hour before the start of the inspection.
  • Any time before the inspection begins.
  • Under what condition is there no fee for a detached garage?

  • If it's part of a new construction.
  • If it is the only garage on the property. (correct)
  • If it's a single-car garage.
  • If the inspection is a follow up.
  • If a radon test is required, how is it handled?

    <p>Only Bill can conduct Radon Testing, his name has to be added to the order. (B)</p> Signup and view all the answers

    What must happen if a radon drop is required 48 hours prior to the inspection?

    <p>Payment must be received. (C)</p> Signup and view all the answers

    What primary information should be collected from a caller before contacting Bill via SMS?

    <p>Caller's name, number and type of inspection requested. (D)</p> Signup and view all the answers

    Why is it important to gather the caller's name, number, and type of inspection requested before contacting Bill via SMS?

    <p>To ensure Bill has all necessary information to confirm pricing and schedule. (C)</p> Signup and view all the answers

    What is the main purpose of sending an SMS to Bill after gathering caller information?

    <p>To ensure Bill has client information and can confirm pricing and the schedule. (B)</p> Signup and view all the answers

    What is implied by the phrase 'use the SMS template' in this context?

    <p>Use a pre-existing format for an SMS for consistency and clarity. (D)</p> Signup and view all the answers

    Besides gathering contact details, what should also be sent to Bill in the SMS?

    <p>The specific type of inspection requested. (B)</p> Signup and view all the answers

    Study Notes

    Order Confirmation and Scheduling

    • Follow up on quotes that have already begun.
    • Confirm order submission and scheduling.
    • Gather caller's name, phone number, and type of inspection needed to send to Bill via SMS.

    Inspection Timing

    • 10:00 AM EST is a possible start time.
    • Provide sellers with 24 hours' notice for next-day inspections.
    • Attend from inspection start to 30 minutes before the end.

    Garage Fees

    • No fee for detached garages if they are the only one on the property.
    • Fee for other detached buildings.
    • This tool is exclusively for home inspections.

    Radon Testing

    • Only Bill performs radon testing.
    • Add Bill to orders with radon included.
    • Radon testing must be paid for if done early (48 hours prior).
    • Friday radon drops will be picked up on Monday.
    • Schedule radon pickups with Bill in the morning, at least 48 hours after the drop-off.
    • Access outside of the inspection window is needed for radon drops and pickups.
    • Confirm pricing and schedule with Bill via SMS.

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    Description

    This quiz covers the essential procedures for home inspections, including order confirmation, scheduling, and specific guidelines for radon testing. Understand the timelines for inspections and fees associated with detached garages. Familiarize yourself with the roles involved and how to effectively manage inspection tasks.

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