Podcast
Questions and Answers
When should follow-up be conducted on an order?
When should follow-up be conducted on an order?
What is the latest time agents or clients can be contacted regarding their inspection?
What is the latest time agents or clients can be contacted regarding their inspection?
Under what condition is there no fee for a detached garage?
Under what condition is there no fee for a detached garage?
If a radon test is required, how is it handled?
If a radon test is required, how is it handled?
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What must happen if a radon drop is required 48 hours prior to the inspection?
What must happen if a radon drop is required 48 hours prior to the inspection?
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What primary information should be collected from a caller before contacting Bill via SMS?
What primary information should be collected from a caller before contacting Bill via SMS?
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Why is it important to gather the caller's name, number, and type of inspection requested before contacting Bill via SMS?
Why is it important to gather the caller's name, number, and type of inspection requested before contacting Bill via SMS?
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What is the main purpose of sending an SMS to Bill after gathering caller information?
What is the main purpose of sending an SMS to Bill after gathering caller information?
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What is implied by the phrase 'use the SMS template' in this context?
What is implied by the phrase 'use the SMS template' in this context?
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Besides gathering contact details, what should also be sent to Bill in the SMS?
Besides gathering contact details, what should also be sent to Bill in the SMS?
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Study Notes
Order Confirmation and Scheduling
- Follow up on quotes that have already begun.
- Confirm order submission and scheduling.
- Gather caller's name, phone number, and type of inspection needed to send to Bill via SMS.
Inspection Timing
- 10:00 AM EST is a possible start time.
- Provide sellers with 24 hours' notice for next-day inspections.
- Attend from inspection start to 30 minutes before the end.
Garage Fees
- No fee for detached garages if they are the only one on the property.
- Fee for other detached buildings.
- This tool is exclusively for home inspections.
Radon Testing
- Only Bill performs radon testing.
- Add Bill to orders with radon included.
- Radon testing must be paid for if done early (48 hours prior).
- Friday radon drops will be picked up on Monday.
- Schedule radon pickups with Bill in the morning, at least 48 hours after the drop-off.
- Access outside of the inspection window is needed for radon drops and pickups.
- Confirm pricing and schedule with Bill via SMS.
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Description
This quiz covers the essential procedures for home inspections, including order confirmation, scheduling, and specific guidelines for radon testing. Understand the timelines for inspections and fees associated with detached garages. Familiarize yourself with the roles involved and how to effectively manage inspection tasks.