HLTENN036-Apply Communication Skills in Nursing Practice Lesson 1

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Questions and Answers

What are the elements of attending discussed in the active listening classification at RMIT?

Squarely facing the person, open posture, leaning forward showing interest, eye contact at same level & maintained, relaxed posture and at ease

What does an active listener become involved and focused on during the listening process?

The verbal and non-verbal content of the message being sent

List the techniques employed during active listening as mentioned in the text.

Questioning (open & closed ended), paraphrasing (summarize in own words), reflecting (using client’s words), empathetic statements (builds rapport)

What is the purpose of paraphrasing during active listening?

To summarize the message in one's own words Signup and view all the answers

How can nurses demonstrate readiness to listen according to the text?

By minimizing environmental distractions and adopting a posture of involvement Signup and view all the answers

What is the importance of empathetic statements in active listening?

They help build rapport with the speaker Signup and view all the answers

What type of questions are used to prompt long answers with thoughts, feelings, and views?

Open Ended Questions Signup and view all the answers

Which type of questions are used to obtain specific information quickly, often leading to 'yes' or 'no' answers?

Closed Ended Questions Signup and view all the answers

What kind of questions are helpful when seeking more information and require the respondent to elaborate further?

Probes Signup and view all the answers

What technique involves using the client's words to reflect back their thoughts or feelings?

Reflecting Signup and view all the answers

What communication strategy involves summarizing the client's statements in your own words?

Paraphrasing Signup and view all the answers

In interviewing, what is the purpose of using empathetic statements?

To build rapport Signup and view all the answers

What are the key objectives of the lesson on communication skills in nursing practice?

Gain an understanding of definition and types of communication, identify factors that may facilitate and inhibit communication processes, understand therapeutic communication between nurse and patient, demonstrate knowledge required for conducting patient interviews using a range of questioning techniques. Signup and view all the answers

What are the guidelines for classroom rules mentioned in the text?

Arrive on time, maintain professionalism, keep chatter to breaks, consider other students, keep discussions in the classroom confidential, and discuss personal issues with the educator in private. Signup and view all the answers

What is the format of Assessment Task 1 and Assessment Task 2 mentioned in the text?

In-class and timed, under exam conditions. Signup and view all the answers

What does Assessment Task 3 involve?

Simulation Assessment on Clinical Handover, including giving handover, documenting progress notes, giving and receiving performance feedback, and self-reflection on performance. Signup and view all the answers

What is the requirement for Assessment Task 4 - Clinical Placement Logbook?

Completion of CP1 as per the CP team allocation. Signup and view all the answers

What is the due date for Assessment Task 3 - Simulation Assessment on Clinical Handover?

Due Date: 18th April Signup and view all the answers

What is the purpose of patient interviews in nursing?

To gather information about patient health, values, and needs. Signup and view all the answers

What factors can affect the interviewing process in nursing?

Physical setting, nurse behaviors, type of questions asked, how questions are asked, personality and behavior of patients, patient's feelings, and nature of information being discussed. Signup and view all the answers

What is the first phase of the interview according to the text?

Introduction Signup and view all the answers

How should nurses conduct the body phase of the interview?

Facilitate, collect, and record health history and data in a patient-centered manner. Signup and view all the answers

What should nurses do in the introduction phase of an interview?

Greet the client by their formal name, acknowledge support person, ensure privacy, introduce themselves, sit in non-dominant position, explain the purpose of the interview, state time availability, express need to take notes and ask for permission. Signup and view all the answers

What is the importance of patient data collection in nursing?

It is a core step in the nursing process. Signup and view all the answers

What are some examples of poor communication behaviors displayed in the video clip?

Interrupting while patient is talking, changing topic inappropriately, having an authoritarian or paternalistic demeanor, asking threatening 'Why' questions Signup and view all the answers

What are some skills of effective communication demonstrated in the YouTube clip?

Listening actively, showing empathy, using open-ended questions, providing clear explanations Signup and view all the answers

How does good communication contribute to the relationship between the nurse, patient, and family?

It helps them work together to solve problems, empowers the patient and family, and facilitates sharing of essential health information Signup and view all the answers

What role does communication play in alerting the nurse of potential deterioration of the patient?

Effective communication by the family can help alert the nurse of any changes in the patient's condition Signup and view all the answers

How does holistic and individualized nursing care relate to good communication?

Good communication allows nurses to provide care tailored to each patient's unique needs and preferences Signup and view all the answers

Explain the importance of trust building in the context of nursing care.

Trust building through effective communication fosters a strong nurse-patient relationship, leading to better care outcomes Signup and view all the answers

Study Notes

Active Listening

Attending involves maintaining eye contact, facing the speaker, and avoiding distractions
Active listeners become involved and focused on the speaker's verbal and nonverbal cues, tone, and pitch
Techniques employed during active listening include maintaining eye contact, avoiding interrupting, and paraphrasing
Paraphrasing helps to ensure understanding, clarify information, and show interest in the speaker's message
Nurses can demonstrate readiness to listen by maintaining a non-judgmental attitude, avoiding distractions, and using open-ended questions
Empathetic statements help build trust, show understanding, and acknowledge the speaker's emotions

Questioning Techniques

Open-ended questions prompt long answers with thoughts, feelings, and views
Closed questions obtain specific information quickly, often leading to 'yes' or 'no' answers
Probing questions are helpful when seeking more information and require the respondent to elaborate further
Reflective technique involves using the client's words to reflect back their thoughts or feelings
Paraphrasing involves summarizing the client's statements in your own words

Communication in Nursing Practice

The purpose of empathetic statements in interviewing is to build trust and show understanding
Key objectives of the lesson on communication skills in nursing practice include developing effective communication skills and understanding the importance of communication in nursing
Guidelines for classroom rules include active participation, respect for others, and no side conversations
Assessment Task 1 and Assessment Task 2 involve written assignments, Assessment Task 3 involves a simulation assessment on clinical handover, and Assessment Task 4 involves a clinical placement logbook
Patient interviews in nursing involve collecting data, building trust, and understanding patient concerns
Factors that can affect the interviewing process in nursing include the patient's emotional state, environment, and cultural background

Phases of the Interview

The introduction phase involves establishing rapport, building trust, and creating a comfortable environment
In the body phase, nurses should ask open-ended questions, use active listening skills, and avoid interrupting
The first phase of the interview involves establishing a rapport and building trust with the patient

Importance of Communication

Patient data collection is essential in nursing as it helps identify patient needs and develop individualized care plans
Poor communication behaviors include interrupting, not listening, and being distracted
Effective communication skills demonstrated in the YouTube clip include active listening, empathy, and clarification
Good communication contributes to the relationship between the nurse, patient, and family by building trust, respect, and understanding
Communication plays a crucial role in alerting the nurse of potential deterioration of the patient
Holistic and individualized nursing care relies on good communication to understand patient needs and develop effective care plans
Trust building is essential in nursing care as it establishes rapport, builds confidence, and promotes open communication

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Description

Learn about the introduction to communication in nursing practice. Understand the importance of effective communication skills in healthcare settings. Explore how to communicate professionally and maintain a safe and confidential learning environment.