Podcast
Questions and Answers
What has been identified as an essential component for quality healthcare and patient safety?
What has been identified as an essential component for quality healthcare and patient safety?
According to Koutoukidis et al., what are some aspects of communication skills that can impair effective communication?
According to Koutoukidis et al., what are some aspects of communication skills that can impair effective communication?
What is the main focus of strategies to communicate with a person from a non-English speaking or culturally diverse background?
What is the main focus of strategies to communicate with a person from a non-English speaking or culturally diverse background?
In healthcare, what is the significance of addressing actual and potential constraints to communication?
In healthcare, what is the significance of addressing actual and potential constraints to communication?
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Which group of individuals require specific communication strategies to ensure effective interaction?
Which group of individuals require specific communication strategies to ensure effective interaction?
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What is a common barrier that inhibits effective communication as discussed by Koutoukidis et al.?
What is a common barrier that inhibits effective communication as discussed by Koutoukidis et al.?
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What is the acronym used to deliver distressing information to patients and their families?
What is the acronym used to deliver distressing information to patients and their families?
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In the SPIKES model, what does the 'S' stand for?
In the SPIKES model, what does the 'S' stand for?
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What is the main goal of using the SPIKES model when delivering distressing information to patients?
What is the main goal of using the SPIKES model when delivering distressing information to patients?
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What should clinicians establish during the 'Setting' phase of the SPIKES model?
What should clinicians establish during the 'Setting' phase of the SPIKES model?
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Why is it important for clinicians to gather information from the patient when delivering distressing news?
Why is it important for clinicians to gather information from the patient when delivering distressing news?
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What should clinicians explore when addressing 'Perception' in the SPIKES model?
What should clinicians explore when addressing 'Perception' in the SPIKES model?
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What should healthcare providers do when communicating with a person wearing glasses and hearing aids?
What should healthcare providers do when communicating with a person wearing glasses and hearing aids?
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Why should healthcare providers not argue over the correct words or names during communication?
Why should healthcare providers not argue over the correct words or names during communication?
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When should healthcare providers utilize family members for translation purposes?
When should healthcare providers utilize family members for translation purposes?
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Why is it advised to avoid using a family member for translation during distressing conversations, such as end of life care discussions?
Why is it advised to avoid using a family member for translation during distressing conversations, such as end of life care discussions?
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How can healthcare providers show respect, professionalism, and provide holistic care when dealing with cultural differences?
How can healthcare providers show respect, professionalism, and provide holistic care when dealing with cultural differences?
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What proficiency level in English might prompt the use of flashcards in the patient's language to ask questions?
What proficiency level in English might prompt the use of flashcards in the patient's language to ask questions?
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What is a recommended way to communicate effectively with a person who is hearing impaired?
What is a recommended way to communicate effectively with a person who is hearing impaired?
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When communicating with a vision impaired client, what should you avoid?
When communicating with a vision impaired client, what should you avoid?
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What is a key suggestion for effective communication with a vision impaired client?
What is a key suggestion for effective communication with a vision impaired client?
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In a group situation with a vision impaired client, what should you do first when introducing the other people present?
In a group situation with a vision impaired client, what should you do first when introducing the other people present?
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How should you modify your speaking pace when communicating with a person who is hearing impaired?
How should you modify your speaking pace when communicating with a person who is hearing impaired?
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What should you do to confirm that a person who is hearing impaired understands you?
What should you do to confirm that a person who is hearing impaired understands you?
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Which healthcare professionals can be involved in assessing the needs of a client?
Which healthcare professionals can be involved in assessing the needs of a client?
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What is the primary role of advocacy in healthcare?
What is the primary role of advocacy in healthcare?
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Why is it important not to attempt to support a client alone?
Why is it important not to attempt to support a client alone?
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Which book is associated with the fundamentals of nursing and midwifery?
Which book is associated with the fundamentals of nursing and midwifery?
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What is the main message conveyed regarding client support in the text?
What is the main message conveyed regarding client support in the text?
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Why should individuals reflect on their thoughts and feelings according to the text?
Why should individuals reflect on their thoughts and feelings according to the text?
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Study Notes
Barriers to Communication
- Communication has been identified as an essential component for quality healthcare and patient safety
- Koutoukidi et al. (2014) states that there are several aspects of communication skills that can impair effective communication
- Barriers to communication can be addressed and overcome with strategies such as re-clarification/reiteration of information and improving communication skills
Strategies to Communicate with Patients
- Communicating in a culturally safe manner involves understanding and respecting cultural differences
- Strategies to communicate with patients include:
- Using closed-ended questions (yes or no) and short sentences with simple explanations
- Using visual cue cards and family members to translate when appropriate
- Ensuring body language matches verbal language and using interpreter services
- Communicating with non-English speaking patients involves:
- Assessing the need for an interpreter
- Using minimal English proficiency and flashcards in the target language
- Providing translated information and assuring confidentiality of interpreter services
- Avoid using family members or bilingual coworkers as interpreters, especially for distressing information
Communicating with Hearing Impaired Patients
- Gain attention by facing the person and avoiding background noise
- Speak clearly and slowly, using facial and body expressions
- Check hearing aids are working and in place
Communicating with Visually Impaired Patients
- Identify yourself, speak naturally and clearly, and use accurate language when giving directions
- Avoid leaving a conversation without saying so and asking for help when needed
- Use thoughtful language and avoid situations with competing noise
Advocacy
- Advocating involves speaking up for a client and working with them to establish needs
- Assessment of needs can be established by the healthcare team and linking clients to experts and resources
Breaking Bad News
- The SPIKES strategy can be used to deliver distressing information to patients and their families
- SPIKES stands for:
- S: Setting (establishing a private and comfortable environment)
- P: Perception (establishing what the patient already knows)
- I: Invitation (allowing the patient to ask questions)
- K: Knowledge (providing clear and empathetic communication)
- E: Empathy (providing emotional support)
- S: Summary (summarizing the conversation)
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Description
Explore communication skills in nursing practice, focusing on addressing constraints, cultural safety, and strategies for communicating with individuals with different impairments. Written by Twinkle Mashruwala from RMIT.
