HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is the basis of referent power?

  • Formal and informal links to influential persons
  • Position and job description
  • Admiration and respect (correct)
  • Access to valued data

    • What type of power is determined by job description and assigned responsibilities?

  • Information power
  • Connection power
  • Personal power
  • Position power (correct)

    • Which of the following is an example of information power?

  • A manager's access to valued data (correct)
  • A leader's ability to build trust
  • A doctor's formal link to a prestigious hospital
  • A staff member's expertise in a particular area

    • What is the basis of connection power?

    <p>An individual's formal and informal links to influential persons</p> Signup and view all the answers

    Which of the following is a characteristic of personal power?

    <p>Reputation</p> Signup and view all the answers

    What do some healthcare professionals consider unattractive?

    <p>Power</p> Signup and view all the answers

    What is a key aspect of building powerful partnerships when working on collaborative projects?

    <p>Be clear about what is needed</p> Signup and view all the answers

    What is principle-centred power based on?

    <p>Honour, respect, loyalty, and commitment</p> Signup and view all the answers

    Why is it essential to get to know the people who matter in your sphere of influence?

    <p>Because they can help you direct your efforts towards issues of highest priority</p> Signup and view all the answers

    What is an important aspect of becoming visible and being available to offer assistance?

    <p>Knowing when to be at the right place at the right time</p> Signup and view all the answers

    What is the outcome of a leader's use of power in an organization?

    <p>It alters attitudes and behavior by addressing individual needs and motivations</p> Signup and view all the answers

    What is essential for healthcare professionals to understand and select in order to activate principle-centered leadership?

    <p>Behaviors that activate principle-centered leadership</p> Signup and view all the answers

    Why is it important to learn how to share both credit and blame when working on collaborative projects?

    <p>Because it builds trust and promotes teamwork</p> Signup and view all the answers

    What is a key characteristic of principle-centered power?

    <p>It is invited and earned</p> Signup and view all the answers

    What is essential for gaining access to key personnel in the organization?

    <p>Knowing when to be at the right place at the right time</p> Signup and view all the answers

    What is a key aspect of leadership power?

    <p>The capacity to create order from conflict, contradictions, and chaos</p> Signup and view all the answers

    Why is it important to develop powerful partnerships when dealing with people outside your profession?

    <p>Because it is essential for successful collaboration and outcomes</p> Signup and view all the answers

    How many types of interpersonal power are generally accepted as influencing others in organizations?

    <p>Seven</p> Signup and view all the answers

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