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HCA 301: Effective Communication in Healthcare

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18 Questions

What does nonverbal communication say more about you than?

Words

What is the purpose of using facts and figures in a conversation?

To demonstrate a point

Why is it important to become visible and be available to offer assistance?

To get noticed by key personnel

What is crucial for gaining access to key personnel in an organization?

Knowing when to be at the right place at the right time

Why is it important to develop powerful partnerships?

To share credit and blame

What is a characteristic of powerful people?

A keen sense of timing

What is the traditional association of power with?

Aggression and coercion

What enhances the ability to achieve goals?

A powerful image

How can individual healthcare professionals promote an image of power?

By dressing appropriately and conveying a positive attitude

What does a 'can do' attitude suggest?

Power and confidence

What is an important aspect of nonverbal communication in power image?

Eye contact and handshake

What does attire symbolize in terms of power?

Power and success

What is referent power based on?

Admiration and respect

What determines position power?

Job description and assigned responsibilities

What is an example of a power based on access to valued data?

Information power

What type of power is based on an individual's formal and informal links?

Connection power

What type of power is based on credibility, reputation, and expertise?

Personal power

Why do some healthcare professionals view power negatively?

Because some professionals still consider power unattractive

Test your understanding of nonverbal cues, effective communication, and power image in healthcare settings. Learn how to convey confidence and demonstrate nursing contributions using data.

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