HCA 301: Effective Communication in Healthcare

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Questions and Answers

What does nonverbal communication say more about you than?

  • Words (correct)
  • Actions
  • Thoughts
  • Feelings

What is the purpose of using facts and figures in a conversation?

  • To avoid the topic
  • To confuse the listener
  • To dominate the conversation
  • To demonstrate a point (correct)

Why is it important to become visible and be available to offer assistance?

  • To get noticed by key personnel (correct)
  • To distract others
  • To avoid responsibilities
  • To avoid work

What is crucial for gaining access to key personnel in an organization?

<p>Knowing when to be at the right place at the right time (A)</p> Signup and view all the answers

Why is it important to develop powerful partnerships?

<p>To share credit and blame (A)</p> Signup and view all the answers

What is a characteristic of powerful people?

<p>A keen sense of timing (C)</p> Signup and view all the answers

What is the traditional association of power with?

<p>Aggression and coercion (C)</p> Signup and view all the answers

What enhances the ability to achieve goals?

<p>A powerful image (A)</p> Signup and view all the answers

How can individual healthcare professionals promote an image of power?

<p>By dressing appropriately and conveying a positive attitude (B)</p> Signup and view all the answers

What does a 'can do' attitude suggest?

<p>Power and confidence (B)</p> Signup and view all the answers

What is an important aspect of nonverbal communication in power image?

<p>Eye contact and handshake (A)</p> Signup and view all the answers

What does attire symbolize in terms of power?

<p>Power and success (B)</p> Signup and view all the answers

What is referent power based on?

<p>Admiration and respect (D)</p> Signup and view all the answers

What determines position power?

<p>Job description and assigned responsibilities (D)</p> Signup and view all the answers

What is an example of a power based on access to valued data?

<p>Information power (C)</p> Signup and view all the answers

What type of power is based on an individual's formal and informal links?

<p>Connection power (C)</p> Signup and view all the answers

What type of power is based on credibility, reputation, and expertise?

<p>Personal power (B)</p> Signup and view all the answers

Why do some healthcare professionals view power negatively?

<p>Because some professionals still consider power unattractive (D)</p> Signup and view all the answers

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