HCA 301: Effective Communication in Healthcare
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Questions and Answers

What does nonverbal communication say more about you than?

  • Words (correct)
  • Actions
  • Thoughts
  • Feelings

    • What is the purpose of using facts and figures in a conversation?

  • To avoid the topic
  • To confuse the listener
  • To dominate the conversation
  • To demonstrate a point (correct)

    • Why is it important to become visible and be available to offer assistance?

  • To get noticed by key personnel (correct)
  • To distract others
  • To avoid responsibilities
  • To avoid work

    • What is crucial for gaining access to key personnel in an organization?

    <p>Knowing when to be at the right place at the right time</p> Signup and view all the answers

    Why is it important to develop powerful partnerships?

    <p>To share credit and blame</p> Signup and view all the answers

    What is a characteristic of powerful people?

    <p>A keen sense of timing</p> Signup and view all the answers

    What is the traditional association of power with?

    <p>Aggression and coercion</p> Signup and view all the answers

    What enhances the ability to achieve goals?

    <p>A powerful image</p> Signup and view all the answers

    How can individual healthcare professionals promote an image of power?

    <p>By dressing appropriately and conveying a positive attitude</p> Signup and view all the answers

    What does a 'can do' attitude suggest?

    <p>Power and confidence</p> Signup and view all the answers

    What is an important aspect of nonverbal communication in power image?

    <p>Eye contact and handshake</p> Signup and view all the answers

    What does attire symbolize in terms of power?

    <p>Power and success</p> Signup and view all the answers

    What is referent power based on?

    <p>Admiration and respect</p> Signup and view all the answers

    What determines position power?

    <p>Job description and assigned responsibilities</p> Signup and view all the answers

    What is an example of a power based on access to valued data?

    <p>Information power</p> Signup and view all the answers

    What type of power is based on an individual's formal and informal links?

    <p>Connection power</p> Signup and view all the answers

    What type of power is based on credibility, reputation, and expertise?

    <p>Personal power</p> Signup and view all the answers

    Why do some healthcare professionals view power negatively?

    <p>Because some professionals still consider power unattractive</p> Signup and view all the answers

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