HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is essential when working on collaborative projects with people outside your profession?

  • Establishing dominance
  • Having a clear agenda
  • Sharing credit and blame (correct)
  • Focusing on individual goals

    • What is crucial for gaining access to key personnel in the organization?

  • Having a strong network of connections
  • Being assertive and dominant
  • Having a clear plan of action
  • Being visible and available at the right time (correct)

    • Why is it important to develop powerful partnerships?

  • To achieve organizational goals (correct)
  • To gain power and control
  • To gain recognition and credit
  • To share knowledge and expertise

    • What is essential for making your point effectively?

    <p>Using facts and figures to support your argument</p> Signup and view all the answers

    What is key to building powerful partnerships?

    <p>Being proactive and taking initiative</p> Signup and view all the answers

    Why is timing important for powerful people?

    <p>To position themselves at the right place at the right time</p> Signup and view all the answers

    What is the basis of principle-centred power?

    <p>Honour, respect, loyalty, and commitment</p> Signup and view all the answers

    What is the outcome of a leader's use of power?

    <p>Altered attitudes and behavior in individuals</p> Signup and view all the answers

    What is a key feature of principle-centred leadership?

    <p>It is invited and respected by others</p> Signup and view all the answers

    What is the primary reason followers trust and respect a leader?

    <p>Because the leader does the right thing for the right reason</p> Signup and view all the answers

    What is the basis of referent power?

    <p>Admiration and respect for an individual</p> Signup and view all the answers

    What is one of the behaviors that can activate principle-centred leadership?

    <p>Getting to know people</p> Signup and view all the answers

    What is the outcome of a leader's ability to influence others?

    <p>Creation of order from conflict, contradictions, and chaos</p> Signup and view all the answers

    What type of power is determined by job description, assigned responsibilities, and recognition?

    <p>Position power</p> Signup and view all the answers

    Which of the following is an example of information power?

    <p>A doctor's access to patient medical records</p> Signup and view all the answers

    What is the primary difference between position power and personal power?

    <p>Position power is determined by job description, while personal power is based on personal characteristics</p> Signup and view all the answers

    Which of the following is a characteristic of expert power?

    <p>Specialized knowledge or skill</p> Signup and view all the answers

    What is the attitude of some healthcare professionals towards power?

    <p>They consider power unattractive</p> Signup and view all the answers

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