HCA 301: Effective Communication in Healthcare

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Questions and Answers

What is essential when working on collaborative projects with people outside your profession?

  • Establishing dominance
  • Having a clear agenda
  • Sharing credit and blame (correct)
  • Focusing on individual goals

What is crucial for gaining access to key personnel in the organization?

  • Having a strong network of connections
  • Being assertive and dominant
  • Having a clear plan of action
  • Being visible and available at the right time (correct)

Why is it important to develop powerful partnerships?

  • To achieve organizational goals (correct)
  • To gain power and control
  • To gain recognition and credit
  • To share knowledge and expertise

What is essential for making your point effectively?

<p>Using facts and figures to support your argument (A)</p> Signup and view all the answers

What is key to building powerful partnerships?

<p>Being proactive and taking initiative (D)</p> Signup and view all the answers

Why is timing important for powerful people?

<p>To position themselves at the right place at the right time (C)</p> Signup and view all the answers

What is the basis of principle-centred power?

<p>Honour, respect, loyalty, and commitment (D)</p> Signup and view all the answers

What is the outcome of a leader's use of power?

<p>Altered attitudes and behavior in individuals (A)</p> Signup and view all the answers

What is a key feature of principle-centred leadership?

<p>It is invited and respected by others (C)</p> Signup and view all the answers

What is the primary reason followers trust and respect a leader?

<p>Because the leader does the right thing for the right reason (C)</p> Signup and view all the answers

What is the basis of referent power?

<p>Admiration and respect for an individual (A)</p> Signup and view all the answers

What is one of the behaviors that can activate principle-centred leadership?

<p>Getting to know people (B)</p> Signup and view all the answers

What is the outcome of a leader's ability to influence others?

<p>Creation of order from conflict, contradictions, and chaos (B)</p> Signup and view all the answers

What type of power is determined by job description, assigned responsibilities, and recognition?

<p>Position power (D)</p> Signup and view all the answers

Which of the following is an example of information power?

<p>A doctor's access to patient medical records (A)</p> Signup and view all the answers

What is the primary difference between position power and personal power?

<p>Position power is determined by job description, while personal power is based on personal characteristics (A)</p> Signup and view all the answers

Which of the following is a characteristic of expert power?

<p>Specialized knowledge or skill (B)</p> Signup and view all the answers

What is the attitude of some healthcare professionals towards power?

<p>They consider power unattractive (B)</p> Signup and view all the answers

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