HCA 301: Conflict Management Strategies

<p>The situation and the people involved (B)</p> Signup and view all the answers

<p>To adapt to different situations and people (D)</p> Signup and view all the answers

<p>To achieve a win-win solution (B)</p> Signup and view all the answers

<p>To facilitate a process for the parties to reach a mutually agreed solution (D)</p> Signup and view all the answers

<p>In conflicts where emotions hinder working relationships (B)</p> Signup and view all the answers

<p>It is a voluntary process that is separate from disciplinary procedures (C)</p> Signup and view all the answers

<p>A win-win solution (C)</p> Signup and view all the answers

<p>On identifying desired changes in the working relationship (B)</p> Signup and view all the answers

<p>To identify a problem and jointly explore alternative solutions (A)</p> Signup and view all the answers

<p>Negative outcome (D)</p> Signup and view all the answers

<p>Everyone agrees to a solution that meets their needs (C)</p> Signup and view all the answers

<p>The means of solving the problem (A)</p> Signup and view all the answers

<p>To maintain a positive work environment and foster respect and trust (D)</p> Signup and view all the answers

<p>All parties are satisfied (B)</p> Signup and view all the answers

<p>Rapport and goodwill are built, leading to reciprocal favors and respect (B)</p> Signup and view all the answers

<p>To satisfy both parties' concerns (A)</p> Signup and view all the answers

<p>Because they are intimidated by the person's authority (B)</p> Signup and view all the answers

<p>Win-lose (B)</p> Signup and view all the answers

<p>Accommodating involves giving in, while compromising involves finding a solution that satisfies both parties (C)</p> Signup and view all the answers

<p>It can lead to a sense of failure and dissatisfaction (C)</p> Signup and view all the answers

<p>Our experience and risk assessment (C)</p> Signup and view all the answers

<p>High concern for assertiveness and cooperation (B)</p> Signup and view all the answers

<p>Uncooperative and pushing behavior (B)</p> Signup and view all the answers

<p>Win-lose (D)</p> Signup and view all the answers

<p>To avoid conflict and maintain a positive relationship (B)</p> Signup and view all the answers

<p>Fear of the consequences or embarrassment (B)</p> Signup and view all the answers

<p>As a passive response to conflict (C)</p> Signup and view all the answers

<p>Competing or accommodating (C)</p> Signup and view all the answers

<p>Understanding and satisfaction (B)</p> Signup and view all the answers

<p>Blaming and arguing (D)</p> Signup and view all the answers

<p>Low assertiveness and cooperation (D)</p> Signup and view all the answers

<p>Conflict is ignored or suppressed (B)</p> Signup and view all the answers

<p>To prioritize the concerns of the other person (A)</p> Signup and view all the answers

<p>It builds rapport and goodwill (D)</p> Signup and view all the answers

<p>Because they are afraid of conflict (B)</p> Signup and view all the answers

<p>It can lead to feelings of failure or unsatisfying outcomes (C)</p> Signup and view all the answers

<p>As a passive response (C)</p> Signup and view all the answers

<p>Giving in to the other person's concerns (A)</p> Signup and view all the answers

<p>Win-lose (A)</p> Signup and view all the answers

<p>Accommodating or competing (A)</p> Signup and view all the answers

<p>The nature of the conflict (A)</p> Signup and view all the answers

<p>Win-lose (C)</p> Signup and view all the answers

<p>Out of fear (D)</p> Signup and view all the answers

<p>It can lead to a win-lose outcome (C)</p> Signup and view all the answers

<p>Low on both assertiveness and cooperation (D)</p> Signup and view all the answers

<p>Fear of the other person (A)</p> Signup and view all the answers

<p>Accommodating is a low-cooperation style, while compromising is a high-cooperation style (B)</p> Signup and view all the answers

<p>Worrying and waiting for the situation to get better (B)</p> Signup and view all the answers

<p>No clear outcome (B)</p> Signup and view all the answers

<p>Experience and assessment of the risk (C)</p> Signup and view all the answers

Methods and approaches for handling disagreements and resolving conflicts.

The specific approach used to resolve a conflict.

Methods for settling issues in a constructive way.

A solution where all parties involved feel satisfied.

A process where a neutral third party helps parties reach a compromise.

A process where parties agree to participate without compulsion.

A collaborative approach to problem-solving where all perspectives are considered.

Ignoring or postponing the conflict to avoid confrontation.

Agreement among all parties on a solution.

Addressing the conflict head-on to achieve a solution for everyone.

Giving in to the other party's demands.

Finding a solution that partially satisfies all parties.

Prioritizing one's own needs and desires over others.

Working together to find a solution that satisfies everyone's needs.

Successfully leading others to meet goals

Inspiring others toward shared goals

A circumstance involving disagreement or tension.

The result of a conflict resolution approach

Neutral party facilitating discussion between disputants.

Formal steps taken against misconduct.

A result where one party's needs are met at the expense of the other.

Standing up for one's needs and desires.

Working together to achieve a common goal.

A strategy that prioritizes both the needs of oneself and others

A workplace culture that fosters respect trust and productivity.

Addressing disagreements as soon as possible and openly