Conflict Management Strategies in Healthcare

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Why may it not be suitable for a manager to mediate conflicts between staff members who report to them?

Because staff members may not respect their manager
Because managers lack mediation skills
Because managers are not trained in conflict resolution
Due to power dynamics that may hinder openness (correct)

What is the goal of mediation in conflict management?

To avoid discussing the conflict altogether
To provide participants with the opportunity to express their feelings and identify desired changes (correct)
To impose a decision on the conflicting parties
To blame one party for the conflict

What is the primary goal of mediation in conflict management?

To determine the winner of the conflict
To assign blame to one party
To resolve the conflict as quickly as possible
To protect each party's self-respect (correct)

Why is mediation particularly beneficial in healthcare organizations?

Because it helps resolve personal conflicts that hinder working relationships (A) Signup and view all the answers

What should a manager encourage during the mediation process?

Full expression of positive and negative feelings (D) Signup and view all the answers

What is a characteristic of a successful mediation process?

It is a voluntary and separate process from disciplinary actions (B) Signup and view all the answers

What is the role of the manager in developing a solution to the conflict?

The manager should encourage the parties to develop a solution (C) Signup and view all the answers

Why is it important to maintain equity in the time allowed for each party during mediation?

To allow each party to present their perspective equally (D) Signup and view all the answers

What is the primary focus of confrontation as a conflict management strategy?

Achieving a win-win solution through knowledge and reason (C) Signup and view all the answers

What should a manager do after the mediation process is complete?

Follow up with the progress of the plan at an agreed-upon interval (B) Signup and view all the answers

When is confrontation most effective as a conflict management strategy?

When delivered in private as soon as possible (D) Signup and view all the answers

What is a common outcome of a successful mediation process?

A mutually agreed solution (B) Signup and view all the answers

What is a potential advantage of accommodating in a conflict?

Building rapport and goodwill (C) Signup and view all the answers

What drives someone to accommodate out of fear?

The desire to reduce tension (B) Signup and view all the answers

Who are people more likely to accommodate?

Those they perceive as more powerful (C) Signup and view all the answers

What is a limitation of compromising in a conflict?

Parties may feel they have failed (A) Signup and view all the answers

What is a characteristic of compromising in a conflict?

Both parties get some of what they want (A) Signup and view all the answers

Why might compromising be considered the best solution in a conflict?

Because it finds a middle ground (C) Signup and view all the answers