18 Questions
Why may it not be suitable for a manager to mediate conflicts between staff members who report to them?
Due to power dynamics that may hinder openness
What is the goal of mediation in conflict management?
To provide participants with the opportunity to express their feelings and identify desired changes
What is the primary goal of mediation in conflict management?
To protect each party's self-respect
Why is mediation particularly beneficial in healthcare organizations?
Because it helps resolve personal conflicts that hinder working relationships
What should a manager encourage during the mediation process?
Full expression of positive and negative feelings
What is a characteristic of a successful mediation process?
It is a voluntary and separate process from disciplinary actions
What is the role of the manager in developing a solution to the conflict?
The manager should encourage the parties to develop a solution
Why is it important to maintain equity in the time allowed for each party during mediation?
To allow each party to present their perspective equally
What is the primary focus of confrontation as a conflict management strategy?
Achieving a win-win solution through knowledge and reason
What should a manager do after the mediation process is complete?
Follow up with the progress of the plan at an agreed-upon interval
When is confrontation most effective as a conflict management strategy?
When delivered in private as soon as possible
What is a common outcome of a successful mediation process?
A mutually agreed solution
What is a potential advantage of accommodating in a conflict?
Building rapport and goodwill
What drives someone to accommodate out of fear?
The desire to reduce tension
Who are people more likely to accommodate?
Those they perceive as more powerful
What is a limitation of compromising in a conflict?
Parties may feel they have failed
What is a characteristic of compromising in a conflict?
Both parties get some of what they want
Why might compromising be considered the best solution in a conflict?
Because it finds a middle ground
Learn about effective conflict management strategies, including mediation techniques, to resolve disputes in healthcare settings. Discover how managers can facilitate problem-solving among staff and prevent conflicts from escalating.
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