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Foreign Language Telephone Call Handling

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Foreign Language Telephone Call Handling

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Questions and Answers

According to the Operations Order, what is the purpose of the revised procedures for answering foreign language telephone calls?

To require officers to remain on the line after connecting the caller

To improve service to members of the community (correct)

To handle foreign language telephone calls appropriately

To replace all previous placards

What is the responsibility of officers regarding foreign language telephone calls, according to the revised procedures?

To direct questions to the Administration Section

To remain on the line after successfully connecting the caller

To push down once on the conference button

To be familiar with the procedures and ensure appropriate handling (correct)

What is the change in the officer's responsibility regarding foreign language telephone calls, according to the revised procedures?

No longer required to push down once on the conference button

No longer required to remain on the line after connecting the caller (correct)

No longer required to direct questions to the Administration Section

No longer required to put the caller on hold

What should officers do after successfully connecting the caller to a live person at Communications Division, according to the revised procedures?

No longer required to do anything Signup and view all the answers

Who should officers direct questions regarding the Operations Order to?

Administration Section, Office of Operations Signup and view all the answers

According to the revised procedures, what is the correct phone number to dial for the Communications Division?

9-1-(213) 928-8223 or 9-1-(818) 734-2223 Signup and view all the answers

What information should officers state when contacting the Communications Division?

Their name, watch assignment, foreign language required if known, and nature of the call if known Signup and view all the answers

What should officers do after stating their information to the Communications Division?

Push down once on the flash button Signup and view all the answers

How should officers re-program the LINK button after a power failure/test at the Southwest, LAX Sub-Station?

Press the feature button and then press the number 71 Signup and view all the answers

What should officers do after successfully connecting the caller to a live person at Communications Division?

Stay on the line until the caller is successfully connected Signup and view all the answers

Which button should you press to add the caller to the line?

Link Signup and view all the answers

What should you do after dialing the phone number?

State your name Signup and view all the answers

What should you do if the LINK button needs to be re-programmed after a power failure or test?