15 Questions
According to the Operations Order, what is the purpose of the revised procedures for answering foreign language telephone calls?
To improve service to members of the community
What is the responsibility of officers regarding foreign language telephone calls, according to the revised procedures?
To be familiar with the procedures and ensure appropriate handling
What is the change in the officer's responsibility regarding foreign language telephone calls, according to the revised procedures?
No longer required to remain on the line after connecting the caller
What should officers do after successfully connecting the caller to a live person at Communications Division, according to the revised procedures?
No longer required to do anything
Who should officers direct questions regarding the Operations Order to?
Administration Section, Office of Operations
According to the revised procedures, what is the correct phone number to dial for the Communications Division?
9-1-(213) 928-8223 or 9-1-(818) 734-2223
What information should officers state when contacting the Communications Division?
Their name, watch assignment, foreign language required if known, and nature of the call if known
What should officers do after stating their information to the Communications Division?
Push down once on the flash button
How should officers re-program the LINK button after a power failure/test at the Southwest, LAX Sub-Station?
Press the feature button and then press the number 71
What should officers do after successfully connecting the caller to a live person at Communications Division?
Stay on the line until the caller is successfully connected
Which button should you press to add the caller to the line?
Link
What should you do after dialing the phone number?
State your name
What should you do if the LINK button needs to be re-programmed after a power failure or test?
Press the feature button and then press the number 71
What numbers should you dial to contact the Communications Division?
9-1-(213) 928-8223 or 9-1-(818) 734-2223
What should you do after adding the caller to the line?
Stay on the line
Quiz: Procedures for Answering Foreign Language Telephone Calls - Revised Test your knowledge on the updated procedures for handling foreign language telephone calls at the office of operations. This quiz will assess your understanding of the revised guidelines to provide better service to callers in different languages.
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