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Questions and Answers
What type of services are excluded from FRED?
Which of the following items require a non-Emergency Level 3 request procedure for repair or replacement?
What is the role of the Corporate Environmental Coordinator in repairs/alterations involving designated substances?
When are employees moved to alternate work locations during repairs/alterations?
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What is the purpose of the post joint labour/management inspection?
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What type of items are included in the 'Program Related Items' category?
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What is the category that includes 'Lockers' and 'Beds'?
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When are the services of the Corporate Environmental team invoked?
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Within how many days will a Level 3 Necessary Service request be initially responded to?
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Who must initially review and approve a Level 3 Necessary Service request before it can proceed?
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If a Level 3 request is approved by the Platoon Chief/Division Chief, what is their next step?
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What example of a necessary service could involve non-health and safety repairs?
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What happens if a Level 3 request is determined to be out of scope for FRED?
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What information does the Manager, Facilities & Materials Mgmt. provide upon submitting a Level 3 request?
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Study Notes
Level 3 Necessary Service Requests
- Level 3 requests are non-emergency work requests that can be scheduled and are responded to within five days with a projected completion date within 30 days.
- Examples of Level 3 requests include repairs to:
- Drywall and ceiling tiles
- Windows
- Flooring (non-health and safety)
- Lighting
- Minor plumbing
- Windows
- Doors
Submitting a Non-Emergency Necessary Service Level 3 Request
- Requests must be submitted through the chain of command in the division where the workplace is administered.
- The process involves:
- Supervisor submitting the request, which is reviewed by the District Chief.
- If approved, the request is sent to the Platoon Chief/Division Chief for review.
- If approved, the Platoon Chief/Division Chief checks for similar or repetitive requests on file and submits the request to the Manager, Facilities & Materials Mgmt.
- The Manager, Facilities & Materials Mgmt. submits the request to FRED if in scope, and updates the submitting Platoon Chief/Division Chief with the work order number.
Items Out of Scope for FRED
- Custodial Services
- Central Vacuum Systems
- Garbage Bins
- Garbage Collection Services
- Duct Cleaning
- Program Related Items (moving and repairs)
- Radios and associated equipment (antennas, speakers, etc.)
- Furniture (including lockers, beds, mattresses, etc.)
- Kitchen Cabinets/Countertops
- Carpet Cleaning
- Free standing humidifiers
- Snow Cleaning/Salting (fire halls)
- Salt Bins
- Line Drawing on the Street in front of Fire Stations (Transportation)
- Water filter systems and components
Special Procedures for Repairs and Alterations
- Repairs/alterations involving designated substances (asbestos, mold, hazardous materials) require special procedures involving the Corporate Environmental team and the Command Labour Joint Health and Safety Committee.
- Procedures include pre-construction meetings, determination of whether employees need to be relocated during construction, and post-construction inspections.
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Description
Learn about the process of submitting non-emergency service requests, including repairs to drywall, windows, flooring, and more. Understand the response time and completion dates for these requests.
