Hospitality Facilities Management Overview
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Questions and Answers

What percentage of the POM expenditure do salaries, wages, and employee benefits typically constitute?

  • 20–30 percent
  • 60–70 percent
  • 10–20 percent
  • 40–50 percent (correct)

    • What approach is typically used for budgeting the non-labor portion of the POM?

  • Applying a percentage increase or decrease to the previous year’s portion (correct)
  • Calculating projected revenue
  • Using a fixed amount from the previous year
  • Estimating costs based on market trends

    • How are contract service charges assigned to the budget in current practices?

  • Distributed equally across all departments using the services
  • Recorded as a general expense across departments
  • Assigned to the Contract Services line of the affected departments (correct)
  • Charged to the POM budget of any department

    • Which of the following is the easiest facilities expense to charge to different areas?

    <p>POM expenses</p> Signup and view all the answers

    Who plays a more significant role in the management of capital expenditures at large properties?

    <p>Facilities manager</p> Signup and view all the answers

    What is the primary aim of routine maintenance?

    <p>To maintain general upkeep on a regular basis</p> Signup and view all the answers

    Which type of maintenance is performed to comply with corporate and insurance standards?

    <p>Preventive maintenance</p> Signup and view all the answers

    What distinguishes scheduled maintenance from other types?

    <p>It requires significant advance planning and coordination</p> Signup and view all the answers

    In what way does predictive maintenance differ from preventive maintenance?

    <p>It uses advanced diagnostic methods for planning</p> Signup and view all the answers

    What is a characteristic activity associated with guestroom maintenance?

    <p>Inspecting and changing filters in air conditioning units</p> Signup and view all the answers

    Which of the following best describes reactive maintenance?

    <p>Emergency responses to equipment breakdowns</p> Signup and view all the answers

    What is the ultimate goal of performing both maintenance and repair activities?

    <p>To minimize service disruptions and costs</p> Signup and view all the answers

    Which maintenance approach is most likely to involve sophisticated technology for analysis?

    <p>Predictive maintenance</p> Signup and view all the answers

    What is one of the primary functions of Computerized Maintenance Management Systems (CMMSs)?

    <p>Controlling HVAC operation and building comfort</p> Signup and view all the answers

    How are CMMSs being implemented in facilities management today?

    <p>Using the Internet for broader access to information</p> Signup and view all the answers

    Which departments can CMMSs help bridge the gap between?

    <p>Housekeeping and Maintenance</p> Signup and view all the answers

    What percentage of a U.S. lodging property's expenditures typically go toward property operation and maintenance (POM) and utilities?

    <p>8 to 9 percent</p> Signup and view all the answers

    What aspect of facilities outsourcing is mentioned?

    <p>A lodging property could provide services to other businesses.</p> Signup and view all the answers

    Which of the following is NOT a feature of CMMSs?

    <p>Financial accounting management</p> Signup and view all the answers

    What is one perceived disadvantage of outsourcing in the lodging industry?

    <p>It could reduce management oversight.</p> Signup and view all the answers

    Which is NOT a benefit of using CMMSs?

    <p>Higher operational costs for facilities</p> Signup and view all the answers

    Which feature enables regional managers to monitor facility activities?

    <p>Cloud-based data management</p> Signup and view all the answers

    What maintenance areas can be included in a CMMS?

    <p>Preventive, scheduled, and guestroom maintenance</p> Signup and view all the answers

    What is a primary characteristic of reactive maintenance?

    <p>It usually involves premium pay for overtime work.</p> Signup and view all the answers

    Which of the following is NOT an example of contract maintenance?

    <p>Preventive equipment checks</p> Signup and view all the answers

    What are maintenance management systems primarily designed to do?

    <p>Handle property maintenance needs effectively.</p> Signup and view all the answers

    What is a common consequence of reactive maintenance?

    <p>Deterioration of other connected systems.</p> Signup and view all the answers

    Which of the following forms is typically NOT used in a maintenance management system?

    <p>Guest satisfaction surveys</p> Signup and view all the answers

    Why might property managers choose to utilize contract maintenance?

    <p>To avoid the need for special tools or licenses.</p> Signup and view all the answers

    What is a recommended practice for drafting maintenance contracts?

    <p>Clearly state cancellation provisions.</p> Signup and view all the answers

    What is a potential benefit of outsourcing facilities services?

    <p>Access to specialized expertise without needing in-house hiring.</p> Signup and view all the answers

    Which of the following accurately describes reactive maintenance?

    <p>It addresses problems that have a potential negative effect on revenue.</p> Signup and view all the answers

    A property manager needs to effectively record maintenance activities. Which document would NOT be used?

    <p>Calendar of events</p> Signup and view all the answers

    Study Notes

    Hospitality Facilities Management

    • Hospitality facilities management encompasses property operation and maintenance (POM)
    • A significant portion of POM budgets are used for maintenance and repairs.
    • Maintenance activities keep facilities in their current state.
    • Repair activities restore facilities by replacing parts or fixing broken components.
    • A balance of preventative maintenance and necessary repairs is ideal to minimize future problems and costs.

    Types of Maintenance

    • Routine Maintenance: Involves the general upkeep of the property—regular, recurring tasks. Examples include grass cutting, leaf raking, snow shoveling, carpet/floor cleaning. Requires minimal skill and training.
    • Preventive Maintenance: Characterized by inspections, lubrication, minor repairs, and work order initiation. Aims to prevent larger, more costly problems. Often based on manufacturer information or code/regulation requirements to ensure operational safety. Can be based on test and inspection results indicating necessary action.
    • Guestroom Maintenance: A form of preventive maintenance focusing on guestrooms. Includes inspecting items, changing air filters, minor maintenance, and repair of simple problems.
    • Scheduled Maintenance: Requires advance planning, extensive time, and specialized tools/equipment. A key part is preparing for seasonal changes and ensuring equipment efficiency. Can include replacing pieces of the building, such as windows, which is a more extensive activity.
    • Predictive Maintenance: Uses advanced technological methods to evaluate operational life and target preemptive corrective actions—diagnostic-based planning instead of just time-based actions. Includes testing methods such as infrared, ultrasonic, vibration analysis, and fluid/metal analysis.
    • Reactive (Emergency/Breakdown) Maintenance: The most costly form of upkeep and very disruptive. Involves response to immediate urgent problems that significantly affect revenue (e.g., a guestroom being out of service or a leaking pipe). Commonly includes overtime pay, and may lead to additional problems like damage to surrounding areas.
    • Contract Maintenance: Enlisted to meet varied needs like minimizing in-house staff usage, or when specialized tools or licenses are needed to perform tasks, in addition to temporary staff shortages or when a problem is too difficult for in-house staff. Examples include elevator maintenance, trash haulage and HVAC control calibration.

    Maintenance Management Systems

    • Effective facility management requires a maintenance management system.
    • Goals of a maintenance management system are to effectively address maintenance needs, record crucial information about equipment and systems, establish performance standards for workers, and provide feedback to upper management to evaluate facility performance.
    • Forms and documents commonly used in a maintenance system include work/repair orders, equipment data cards, maintenance log cards, room data cards, inventory records, preventive maintenance schedules, rooms checklists, material safety data sheets, control schematics, structural plans, mechanical plans, electrical plans, and specialty systems plans.

    Contract Services and Outsourcing

    • Contract maintenance services are commonly used for various hospitality services.
    • Contract management involves establishing a contract with provisions for insurance, terms and conditions, cancellation policies, stipulations about using contractors instead of employees.
    • Management should use a relatively short term contract, usually for properties to better manage the relationship with a contractor.
    • Outsourcing is becoming a more common practice in commercial real estate, where facilities services are contracted to outside firms, rather than being provided by in-house workers.

    Computerized Facilities Management

    • Computerized maintenance management systems (CMMS) are used to control HVAC systems and other building operations, such as fire protection interfaces, security systems, and electric power management.
    • CMMS can be integrated with scheduling and guestroom maintenance.
    • CMMS can bridge the gap between housekeeping and maintenance departments.
    • CMMS are implemented at the unit, regional, and corporate levels, with internet usage enabling wider access to building information.

    Budgeting for POM and Utilities

    • POM (property operation and maintenance) and utility spending typically comprises 8-9% of a U.S. property's revenue.
    • Labor costs often make up 40-50% of POM expenditures.
    • Contract maintenance costs may comprise 25% or more of non-labor POM budget expenditures.
    • Utility costs include energy (fuels, electricity), water, and sewer charges.
    • Budgeting for labor costs should be similar to other departments.
    • Budgeting for utilities should be based on actual energy consumption.

    Contract Services, Responsibility Accounting, and Facilities Costs

    • There was a time when contract activities were just charged to POM regardless of the affected department.
    • Now it's common to assign contract service costs to the specific departments that utilize them.
    • This helps a department see where they are spending their money more accurately.
    • Facilities departments may allocate expenses (especially easily trackable expenses) to the right departments using submetering.
    • Allocation of capital expenses is a potential improvement.

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    Related Documents

    Hospitality Facilities Management - Chapter 4 PDF

    Description

    Explore the key concepts of hospitality facilities management, focusing on property operation and maintenance. This quiz covers various types of maintenance, including routine maintenance and preventive strategies to enhance operational efficiency and cost-effectiveness.

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