Hospitality Facilities Management Quiz
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Questions and Answers

What percentage of the POM expenditure do salaries, wages, and employee benefits typically represent?

  • 25-30 percent
  • 60-70 percent
  • 10-20 percent
  • 40-50 percent (correct)

    • Which method is suggested for budgeting utilities?

  • Adjust based on inflation rates
  • Use historical budget figures
  • Focus on actual units of energy purchased (correct)
  • Estimate using average costs from previous years

    • What is a key task in capital expenditure management?

  • Planning and budgeting (correct)
  • Outsourcing maintenance tasks
  • Eliminating unnecessary expenses
  • Tracking employee performance

    • What is essential for the facilities management personnel in regards to their skills?

    <p>Broad skills in maintenance</p> Signup and view all the answers

    What does BREEAM evaluate and rate?

    <p>Green or sustainable products</p> Signup and view all the answers

    What is the primary goal of maintenance activities?

    <p>To keep something in an existing state</p> Signup and view all the answers

    Which type of maintenance is focused on general upkeep and requires minimal skill?

    <p>Routine Maintenance</p> Signup and view all the answers

    What distinguishes preventive maintenance from routine maintenance?

    <p>Preventive maintenance includes inspections and adjustments</p> Signup and view all the answers

    What does scheduled maintenance typically require?

    <p>Specialized tools and significant advance planning</p> Signup and view all the answers

    In what way is predictive maintenance different from preventive maintenance?

    <p>It relies more on technological methods for planning</p> Signup and view all the answers

    What is a characteristic activity of guestroom maintenance?

    <p>Conducting inspections and minor repairs</p> Signup and view all the answers

    What type of maintenance is conducted to comply with corporate and insurance standards?

    <p>Preventive Maintenance</p> Signup and view all the answers

    Which type of maintenance is concerned with addressing unexpected failures?

    <p>Reactive Maintenance</p> Signup and view all the answers

    What is the primary negative impact of reactive maintenance?

    <p>It typically leads to immediate negative revenue effects.</p> Signup and view all the answers

    Which statement accurately describes one of the challenges related to reactive maintenance?

    <p>It frequently incurs higher costs due to bypassing the parts purchasing system.</p> Signup and view all the answers

    Which of the following is NOT a reason for engaging in contract maintenance?

    <p>Providing routine inspections.</p> Signup and view all the answers

    What is one of the primary goals of a maintenance management system?

    <p>To provide feedback for performance assessment.</p> Signup and view all the answers

    Which of the following forms is typically included in a maintenance management system?

    <p>Work or repair orders.</p> Signup and view all the answers

    Why is it beneficial to use a relatively short contract term with service contractors initially?

    <p>It allows for trial periods to evaluate contractor performance.</p> Signup and view all the answers

    Which of the following is a common example of contract maintenance services?

    <p>Pest control services.</p> Signup and view all the answers

    What is a key provision often included in maintenance contracts?

    <p>Insurance requirements.</p> Signup and view all the answers

    What is one potential disadvantage of reactive maintenance?

    <p>It can lead to escalating costs as additional problems are discovered.</p> Signup and view all the answers

    Which of the following best describes the outsourcing trend in commercial real estate?

    <p>Facilities services are often provided by contract firms instead of in-house staff.</p> Signup and view all the answers

    What is one benefit of using Computerized Maintenance Management Systems (CMMSs)?

    <p>Seamless integration between housekeeping and maintenance departments</p> Signup and view all the answers

    What percentage of expenditures for property operation and maintenance (POM) and utilities does the facilities department typically account for in the U.S.?

    <p>8 to 9 percent</p> Signup and view all the answers

    Which of the following is NOT a feature of CMMSs?

    <p>Heavy reliance on physical paperwork</p> Signup and view all the answers

    How is the use of CMMSs evolving in terms of technology?

    <p>They are increasingly using the Internet for broader access.</p> Signup and view all the answers

    Which statement is true regarding the outsourcing trends in the lodging industry?

    <p>Outsourcing can occur in both directions.</p> Signup and view all the answers

    What type of maintenance can be included in a CMMS?

    <p>Preventive, scheduled, and guestroom maintenance</p> Signup and view all the answers

    What is one of the roles of a CMMS at the regional or corporate level?

    <p>To oversee unit-level facilities activities</p> Signup and view all the answers

    Which of the following is an aspect NOT managed by a CMMS?

    <p>Guest preferences</p> Signup and view all the answers

    What is a common misconception about facilities outsourcing in the lodging industry?

    <p>It has been widely adopted across all lodging properties.</p> Signup and view all the answers

    Which of the following statements best describes a CMMS's function?

    <p>It controls various operational systems and maintenance activities.</p> Signup and view all the answers

    Study Notes

    Hospitality Facilities Management

    • Hospitality facilities management encompasses a variety of tasks, including operation and maintenance (POM)
    • A significant portion of the POM budget is allocated to maintenance and repair demands
    • Maintenance activities focus on preserving functionality and preventing decline, while repair restores damaged or broken parts
    • A balanced approach using both maintenance and repair methods keeps repair costs minimized
    • Different types of maintenance include routine, preventive, guestroom, scheduled, reactive, and contract maintenance

    Types of Maintenance

    • Routine maintenance is the everyday upkeep of the property, requiring minimal skill and training. Examples include landscaping, cleaning, and minor repairs.
    • Preventive maintenance involves inspections, lubrication, minor repairs, and work order initiation. This often relies on manufacturer's guidelines and aims to prevent larger issues.
    • Guestroom maintenance is a form of preventive maintenance focused on guestrooms. It includes inspecting equipment and making minor repairs.
    • Scheduled maintenance requires advance planning and specialized tools. It's performed periodically to maintain equipment's functionality and efficiency. Examples include replacing parts or addressing seasonal changes.
    • Reactive (emergency/breakdown) maintenance addresses immediate issues and is often costly. It can involve overtime pay and bypassing usual purchasing processes. These repairs usually have an immediate negative revenue impact. Examples include issues such as leaking pipes or a malfunctioning HVAC system.
    • Contract maintenance involves outsourcing maintenance tasks to outside contractors. This is done when in-house staff have insufficient skills or resources.

    Routine Maintenance

    • Routine maintenance is essential for property upkeep.
    • Activities like grass cutting, leaf raking, snow removal, and carpet cleaning are routine maintenance tasks and happen regularly.

    Preventive Maintenance

    • Preventive maintenance is characterized by inspections, lubrication, minor repairs, and work order initiation
    • It follows manufacturer's recommendations or addresses issues identified during inspections
    • It's aimed at preventing more extensive or costly repairs

    Guestroom Maintenance

    • Guestroom maintenance is a type of preventive maintenance that keeps guestrooms in good condition. It includes inspecting and repairing items within the room such as HVAC and other equipment.

    Scheduled Maintenance

    • Scheduled maintenance involves significant planning, specialized equipment, and coordination.
    • It focuses on preparing equipment for seasonal changes and keeping it operational.

    Predictive Maintenance

    • Predictive maintenance uses sophisticated technology to anticipate and prevent equipment failures.
    • It replaces fixed-time-interval-based maintenance with diagnostic-based planning.

    Reactive Maintenance

    • Reactive maintenance is the most disruptive type of maintenance.
    • It addresses problems that have significant negative effects on revenue, such as guest rooms going out of service.

    Contract Maintenance

    • Contract maintenance outsources maintenance tasks.
    • This happens for a variety of reasons including minimizing in-house staff, special tools, temporary staffing shortages, or tasks too complex for in-house personnel. Examples include elevator maintenance, trash hauling, cleaning, or HVAC calibration.

    Maintenance Management Systems

    • Managers need a maintenance management system to effectively handle maintenance tasks.
    • The goals of a maintenance management system include managing maintenance needs, recording information, establishing performance standards, and providing feedback.
    • Forms/documents typically used in a maintenance management system include work orders, equipment data cards, maintenance logs, room data cards, inventory records, and maintenance schedules/instructions

    Contract Services and Outsourcing

    • Contract maintenance services are frequently used in hospitality properties to provide various services.
    • Managing contract services begins before the contract is finalized, with key provisions like insurance, contract term, cancellation, specifications, and contract fee outlined in the agreement.
    • Properties often benefit from short-term contracts, which provide flexibility.

    Computerized and Internet-Based Facilities Management

    • Computerized maintenance management systems (CMMSs) control HVAC, building comfort, fire protection, security, and electrical systems.
    • These systems frequently involve preventive, scheduled, and guestroom maintenance, and work orders.
    • CMMSs connect the housekeeping and maintenance departments improving communication.

    Budgeting for POM and Utilities

    • Facility operation and maintenance (POM) costs, including utilities, typically account for 8-9% of a property's revenue.
    • Salaries, wages, and employee benefits usually constitute a significant portion (40-50%) of the POM budget.
    • Contract maintenance costs are another considerable component.
    • Utility costs cover energy (fuel, electricity), water, and sewer charges.

    Contract Services, Responsibility Accounting, and Facilities Costs

    • Contract service costs should be assigned to the relevant departments, not the POM department.
    • This correct cost allocation provides clearer information on the actual performance of each department.
    • Capital expenditure (CapEx) tracking is used to account for capital expenditure and is commonly the responsibility of the owner, general manager, or asset manager in the context of large properties. Identifying near-term and long-term needs and using a systematic approach for cost estimations are key elements in managing such resources.

    Capital Expenditure (CapEx) Management

    • Managing capital expenditures is a critical task.
    • At smaller properties, the owner/general manager is often heavily involved. Larger properties might also have a more significant role for a facilities manager.

    Facilities Benchmarking

    • Using numerical standards to compare a facility's performance against itself and other similar facilities is benchmarking.
    • Benchmarking aims at effective cost control and better services. The comparison is generally done on a per-square-foot basis.

    Personnel Management in Facilities

    • Key aspects include personnel qualifications, on-the-job training, and employee productivity.
    • Facilities managers in smaller properties often have to be skilled in various tasks due to fewer staff member's.

    Training and Certification

    • Providing training for facilities employees is possible, but requires resources.
    • Institutes offer appropriate certification and training.

    Building Certification

    • There is increasing interest in "green" building standards and certification programs like BREEAM (in Europe) and LEED (in the US), which assess buildings on aspects like sustainability

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    Related Documents

    Hospitality Facilities Management PDF

    Description

    Test your knowledge on hospitality facilities management, focusing on maintenance and repair strategies. Explore types of maintenance, including routine, preventive, and guestroom maintenance, and understand their roles in preserving functionality. This quiz will help reinforce the concepts necessary for effective facility management in the hospitality industry.

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