Exascale Services and Customer Excellence

Exascale Services

• Exascale services are at the heart of everything the company does, exceeding customer expectations from the first interaction to ongoing support.

Service Excellence

• Service excellence is a collective effort requiring total commitment from every department within the organization.
• It involves moving beyond transactional sales processes and prioritizing relationship building through:
  • Effective communication
  • Genuine curiosity
  • Timely responses
• Clear communication is foundational, ensuring prospects receive information transparently and effectively.
• Genuine curiosity helps understand each prospect's unique challenges and needs, enabling customization of the approach.
• Probing questions create an environment where customers feel comfortable sharing their unique challenges and goals.

Net Promoter Score

• The company's net promoter score reached an impressive 90% in recent years, reflecting customer trust and satisfaction.
• The score sets a standard for excellence in the industry, driving profitable growth.

Cisco Maintenance Agreement

• Customers who sign a maintenance agreement with Cisco receive substantial benefits, including:
  • Priority service with a four-hour response time for devices that are completely down
  • A total satisfaction guarantee, allowing customers to exchange equipment if not totally satisfied
• The written guarantee, item 11 on the Cisco guaranteed maintenance agreement, ensures customers are totally satisfied with their equipment.

Customer Centric Approach

• The company's customer-centric approach differentiates it in the market and keeps customers returning year after year.
• The company is proud to have customers that have returned to them for support for over four decades.

Learn about the importance of exascale services and service excellence in ensuring customer satisfaction and building strong relationships.