Podcast
Questions and Answers
What are some common and acceptable reasons to submit an accommodation request?
What are some common and acceptable reasons to submit an accommodation request?
- If the customer looks or feels unsatisfied with the product (correct)
- If the store does not have the items in stock
- If the customer changed their mind about the purchase
- If the store is closing down
Which of the following is a request that will not be tolerated according to the text?
Which of the following is a request that will not be tolerated according to the text?
- Returning shelf products
- Returning items within 30 days of purchase
- Returning unused items in their original packaging
- Returning opened pallets or individual units if bought in a pallet (correct)
What is the purpose of the Return Approval Form mentioned in the text?
What is the purpose of the Return Approval Form mentioned in the text?
- To initiate a return without any approval needed
- To provide customers with a refund regardless of the reason
- To notify the warehouse team of an upcoming return
- To assess and navigate through a collaborative effort in processing a return (correct)
Which of the following is considered the first step in the Return Procedure based on the text?
Which of the following is considered the first step in the Return Procedure based on the text?
What is the reason provided in the text for the No Return Policy?
What is the reason provided in the text for the No Return Policy?
Under what circumstances are returns considered for loyal contractors?
Under what circumstances are returns considered for loyal contractors?
What is NOT considered for returns according to the text?
What is NOT considered for returns according to the text?
When is a restocking fee applicable for Pavers?
When is a restocking fee applicable for Pavers?
What is the procedure for checking the product quality in the warehouse?
What is the procedure for checking the product quality in the warehouse?
In what instance can you skip getting the yard manager's signature for a return?
In what instance can you skip getting the yard manager's signature for a return?
What is the general rule for processing credits for homeowners?
What is the general rule for processing credits for homeowners?
When reviewing an Original Sales Order for a return, what should the 'Item Status' column indicate?
When reviewing an Original Sales Order for a return, what should the 'Item Status' column indicate?
What is the final step after giving paperwork to Purchase and necessary departments?
What is the final step after giving paperwork to Purchase and necessary departments?
What is the definition of "Fully Pulled Items"?
What is the definition of "Fully Pulled Items"?
What is the diplomatic language used when explaining the No Return Policy to customers?
What is the diplomatic language used when explaining the No Return Policy to customers?
