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15 Questions

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SALES PROCEDURES-002: RETURNS

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Questions and Answers

What are some common and acceptable reasons to submit an accommodation request?

If the customer looks or feels unsatisfied with the product (correct)

If the store does not have the items in stock

If the customer changed their mind about the purchase

If the store is closing down

Which of the following is a request that will not be tolerated according to the text?

Returning shelf products

Returning items within 30 days of purchase

Returning unused items in their original packaging

Returning opened pallets or individual units if bought in a pallet (correct)

What is the purpose of the Return Approval Form mentioned in the text?

To initiate a return without any approval needed

To provide customers with a refund regardless of the reason

To notify the warehouse team of an upcoming return

To assess and navigate through a collaborative effort in processing a return (correct)

Which of the following is considered the first step in the Return Procedure based on the text?

Return of Approval Form Signup and view all the answers

What is the reason provided in the text for the No Return Policy?

To ensure customers always receive products in the best condition Signup and view all the answers

Under what circumstances are returns considered for loyal contractors?

If the vendor has approved the return or there was a mistake by a company/sales representative Signup and view all the answers

What is NOT considered for returns according to the text?

Treads (Exchanges Only) Signup and view all the answers

When is a restocking fee applicable for Pavers?

If the product was purchased at full price and remains untouched Signup and view all the answers

What is the procedure for checking the product quality in the warehouse?

Accept the return if the product is in good condition Signup and view all the answers

In what instance can you skip getting the yard manager's signature for a return?

If the item is 'Not Pulled' Signup and view all the answers

What is the general rule for processing credits for homeowners?

Always process the credit Signup and view all the answers

When reviewing an Original Sales Order for a return, what should the 'Item Status' column indicate?

'Returned on new invoice' Signup and view all the answers

What is the final step after giving paperwork to Purchase and necessary departments?

Review and Approve Signup and view all the answers

What is the definition of "Fully Pulled Items"?

Items that were completely retrieved and separated Signup and view all the answers

What is the diplomatic language used when explaining the No Return Policy to customers?

"Our No Return Policy is in place to uphold our commitment to ensuring that our customers consistently receive products in the best condition." Signup and view all the answers