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Questions and Answers
What are the two Latin words that the term ‘Communication’ originates from?
What are the two Latin words that the term ‘Communication’ originates from?
‘Communis’ and ‘Communicare’
According to Chappel & Read, how is communication defined?
According to Chappel & Read, how is communication defined?
Communication is any means by which thought is transferred from one person to another.
List two needs for business communication in a corporate global world.
List two needs for business communication in a corporate global world.
Helps manage Human Relations and forms the basis for decision-making.
How can perception differ among individuals?
How can perception differ among individuals?
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What psychological aspect can influence someone's interpretation of a message?
What psychological aspect can influence someone's interpretation of a message?
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What are the eight main elements of a communication process diagram?
What are the eight main elements of a communication process diagram?
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What role does proper planning and coordination play in business communication?
What role does proper planning and coordination play in business communication?
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Why is understanding the distinction between message and communication important?
Why is understanding the distinction between message and communication important?
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Study Notes
Etymology of Communication
- The English word "Communication" comes from two Latin words: "Communis" and "Communicare".
- These Latin words mean to make common, to share, to transmit, and/or to interact.
Defining Communication
- Communication is any method of transferring thoughts from one person to another. - Chappel & Read
- Communication is the process of passing information and understanding between individuals. - Keith Davis
Message vs. Communication
- A message is understood and acknowledged.
- This understanding is communication.
The Need for Business Communication
- Essential for managing large, complex organizations.
- Crucial for managing human relationships.
- Drives consumerism and forms the basis of decision-making.
- Supports planning and coordination.
- Improves morale and boosts productivity.
- Improves productivity at a lower cost.
Communication & Perception
- Perception is how something is viewed, understood, or interpreted.
- In sales, the perception of the message is paramount, not just the words themselves. - Jeffrey Gitomer
Perception Differences
- Perceptions vary from person to person.
- Different interpretations of the same thing are likely.
Communication Process
- The sender encodes a message.
- The message travels through a channel.
- Noise can interfere with the message.
- The receiver decodes the message.
- Feedback ensures intended meaning.
- The sender's/receiver's experience influences the message.
Elements of Communication Process
- Sender: The individual initiating the communication.
- Encoding: Transforming thoughts into a message format (words, symbols, etc.).
- Message: The content being conveyed.
- Channel: The medium of communication (written, verbal, visual).
- Receiver: The individual receiving the message.
- Decoding: Interpreting the message.
- Noise: Factors that interfere with the message (distractions, etc.).
- Feedback: Confirmation of message understanding from the receiver to the sender.
Communication Components
- Context: The environment influencing communication (physical, social, etc.).
- Sender/Encoder: The communicator who sends the message.
- Message: The core idea intended for communication.
- Encoding: Turning abstract ideas into symbols.
Communication Medium
- Medium used to transmit a message can be written (easily mass communicated), or oral (for feedback and interaction)
Decoding
- The process of translating encoded messages into understandable language.
Feedback
- Enables the sender to assess the message's impact.
- Helps gauge the correct interpretation of the message.
- Feedback can be verbal or non-verbal.
Types of Feedback
- Descriptive
- Evaluative
- Prescriptive
Effective Feedback
- Answers questions: Where am I going? How am I doing? Where to next?
- Four levels: task, process, self-regulation, and self-level.
Business Communication
- The transmission and accurate replication of ideas to motivate actions and achieve organizational goals. - W. G. Scott
Types of Business Communication
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Internal (within the organization).
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External (with entities outside the organization).
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Examples: Corporate blogs, emails, meetings, reports, presentations, negotiations, networking, and feedback sessions.
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Description
This quiz explores the origins, definitions, and significance of communication in both personal and business contexts. Understand the distinction between messages and communication, and discover how effective communication enhances relationships and productivity. Test your knowledge on these essential concepts!
