Communication Basics Quiz

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Questions and Answers

What initiates communication between the nurse and others?

The feedback

The receiver

The sender

The referent (correct)

What type of information is expressed by the sender?

Only nonverbal

Neither verbal nor nonverbal

Both verbal and nonverbal (correct)

Only verbal

What is the purpose of the channel in the communication process?

To interpret the message

To convey and receive the message (correct)

To initiate communication

To provide feedback

What is the environment in the communication process?

Both the physical and emotional atmosphere Signup and view all the answers

Who is the person to whom the message is sent?

The receiver Signup and view all the answers

What is the feedback in the communication process?

The response from the receiver Signup and view all the answers

What is the primary function of upward communication in an organization?

To relay information from lower-level employees to upper management Signup and view all the answers

What type of communication involves interaction between two people, often face-to-face?

Interpersonal communication Signup and view all the answers

What is an example of written verbal communication?

Memos Signup and view all the answers

What is the primary function of feedback in communication?

To indicate whether the message was understood Signup and view all the answers

What type of communication involves interaction with a large group of people?

Public communication Signup and view all the answers

What is an example of nonverbal communication?

Facial expressions Signup and view all the answers

What is the purpose of horizontal communication?

To facilitate communication among people at the same level in an organization Signup and view all the answers

What is diagonal communication?

Communication that crosses all organizational units and hierarchical levels Signup and view all the answers

What is the primary purpose of conferencing technology?

To communicate in real time from different locations Signup and view all the answers

What is a common feature of blogs?

They are frequently updated and include sections for comments Signup and view all the answers

What is the main difference between a blog and a vlog?

A blog is a written form of communication, while a vlog is a visual form Signup and view all the answers

What is one of the advantages of using email?

It allows for instant delivery of messages and files Signup and view all the answers

What is one of the disadvantages of creating podcasts?

It can be time-consuming and costly Signup and view all the answers

What is one of the advantages of creating podcasts?

It provides creative control over content Signup and view all the answers

What is one of the uses of email?

To share text or photo files quickly and easily Signup and view all the answers

What is a common feature of smartphones?

They allow for basic work duties such as writing emails and reviewing documents Signup and view all the answers

What is one of the advantages of video conferencing?

Saves time and money Signup and view all the answers

Which social media platform is the most popular in the world?

Facebook Signup and view all the answers

What is one of the features of wearable technology like smartwatches?

Responding to voice commands Signup and view all the answers

What is the primary function of SMS?

Sending brief messages or images through smartphones Signup and view all the answers

What is Cardiogram?

A type of wearable technology Signup and view all the answers

What is one of the disadvantages of video conferencing?

The challenge of finding the appropriate meeting time Signup and view all the answers

What is one of the benefits of using wearable technology like smartwatches?

Making communication quick, easy and hands-free Signup and view all the answers

What is one of the advantages of using SMS?

Sending brief messages or images through smartphones Signup and view all the answers

What is the primary function of a group forum in a healthcare setting?

To facilitate online discussions and responses to questions Signup and view all the answers

What is the term used to describe the use of ICTs in healthcare?

E-health Signup and view all the answers

What is one of the benefits of communication technology in healthcare?

Reduction in medical errors Signup and view all the answers

What is the primary purpose of e-prescribing?

To forward medical prescriptions to pharmacies electronically Signup and view all the answers

What is the benefit of integrating e-prescribing with the clinic's EHR system?

To allow doctors to check patient records and previous prescriptions Signup and view all the answers

What is the purpose of remote patient monitoring?

To monitor patient health remotely and facilitate collaborative communication Signup and view all the answers

What is one of the benefits of remote patient monitoring?

To allow doctors to receive patient information immediately and deploy a team of healthcare professionals Signup and view all the answers

What is the outcome of remote patient monitoring for patients?

Continuous connection with doctors and good support and feedback Signup and view all the answers

Study Notes

Definition of Communication

Communication is the exchange of ideas, opinions, emotions, information, and knowledge between a sender and a receiver.

Basic Elements of the Communication Process

The Referent: motivates a person to communicate, including sights, sounds, odors, time schedules, messages, emotions, and ideas.
The Sender: the person who delivers the message.
The Message: the verbal and nonverbal information expressed by the sender.
The Receiver: the person to whom the message is sent.
The Channel: the means of conveying and receiving the message through visual, auditory, and tactile senses.
The Environment: the physical and emotional atmosphere in which the interaction takes place.
The Feedback: the message returned to the original sender by the receiver, indicating whether the meaning of the sender's message was understood.

Levels of Communication

Intrapersonal communication: occurs within individuals (self-talk).
Interpersonal communication: interaction between two people, often face-to-face, commonly used in nursing situations.
Public communication: interaction with a large group of people, such as giving a lecture to a room full of students.
Upward communication: lower-level employees communicating with upper management to provide feedback, complaints, or suggestions.
Downward communication: important information relayed from higher levels to lower-level employees.
Horizontal communication: communication among people, departments, or teams at the same level in an organization.
Diagonal communication: communication that crosses all organizational units and hierarchical levels, involving staff members of different departments interacting with each other.

Methods of Communication

Verbal Communication:
- Oral: dialogue, discussion, telephone calls.
- Written: memos, letters, forms, reports, papers, statistics.
- Electronic: facilitated by interfaces with computers, telephones, fax, internet, and email.
Nonverbal Communication: the process of communicating through sending and receiving wordless messages.

Communication and Communication Technology

Email:
- Allows sending messages and files over the internet.
- Uses: communicating with colleagues or clients, sending and receiving invoices, sharing text or photo files quickly and easily.
Blogs:
- Personal websites used to share content with anyone interested in the subject.
- Frequently updated web pages used for personal observations.
- Often interactive, including sections for readers to leave comments.
Vlogs:
- Video logs, visual versions of blogs.
- Increase brand awareness, engage with the audience.
Podcasts:
- Audio-based forms of communication.
- Advantages: creative control over content, on-demand content, building stakeholder relationships.
- Disadvantages: time-consuming, costly, not accessible to those with hearing impairment.
Conferencing Technology:
- Allows multiple people to communicate in real-time from different locations.
- Advantages: saves time and money, no traveling required, more personal and engaging, increased efficiency and productivity, improves relationships.
- Disadvantages: finding the appropriate meeting time, constant distractions, meeting fatigue.
Social Media Platforms:
- Facebook: the most popular social network.
- Twitter: provides a steady stream of information and new content from all over the internet.
- Instagram: one of the youngest social networks.
Wearable Technology:
- Examples: smartwatches, medical alert monitors.
- Smartwatches: make communication quick, easy, and hands-free, useful for professionals who travel frequently.
- Medical alert monitors: track sleep, stress, fitness activities, and minute-to-minute heart rate.
Short Message Services (SMS):
- Allows individuals to send brief messages or images through their smartphones.
- Useful for sending updates or confirmations to colleagues or clients while in a meeting.
Forums:
- Online platforms where people can post and respond to questions.

Benefits of Communication Technology in Healthcare

The use of ICTs in health, also referred to as e-health, supports healthcare delivery.
The 5 key benefits of communication technology in healthcare are:
- Easy access to patient medical records.
- Reduction in medical errors.
- Greater patient care.
- Improved patient education.
- Reduction in cost.

E-Prescribing and Remote Patient Monitoring

E-Prescribing:
- Electronic prescribing refers to doctors providing medical prescriptions on an electronic device and forwarding it to pharmacies.
Remote Patient Monitoring:
- Monitoring patients from a remote location using digital technologies.
- Provides a platform with various communication channels, facilitating collaborative communications.
- Allows doctors to effectively communicate with patients in case of emergencies without physical visits.

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Description

Test your understanding of the fundamental concepts of communication, including the definition, elements, and process of communication.